Freshdesk vs Pega Customer Service
| Freshdesk | Pega Customer Service | |
|---|---|---|
| Free plan | Yes | |
| Paid from | $19/mo | |
| Platforms | api | api |
| Free plan | No | |
| Paid from | $19/user/mo | |
| Shared inbox | Yes | |
| SLA management | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| Customer portal | Yes | |
| API access | Yes | Yes |
| Included agent seats | 1 | |
| Supported channels | Web Chat, WhatsApp, Facebook, Instagram, Messenger, LINE, email, web forms, support portals | Telephone (inbound and outbound), web and mobile chat, email, web self-service, fax, white mail; messaging integrations include WhatsApp and SMS |
| Workflow actions | Yes | Yes |
| Human handoff | Yes | Yes |
| Multilingual support | Yes | Yes |
| Case management | Yes | |
| Omnichannel support | Yes | |
| Knowledge base | Yes | |
| Workflow automation | Yes | |
| Service analytics | custom | |
| Voice support | Yes |
Listed together in Best Help Desk SoftwareBest AI Customer Service AgentsBest Customer Self-Service SoftwareBest Customer Service CRM Software