Best Customer Communications Management Software in 2026
Updated
Customer communications management software covers tools for composing and delivering customer-facing documents and messages. Compare document composition, personalization, approval workflows, and delivery channels to understand the communication capabilities represented. API access and deployment model are also listed, along with free-plan availability and paid-from pricing. Doxee Platform, Compart DocBridge Communication Suite, and Cincom Eloquence are among the entries, alongside Messagepoint Communications Cloud and Elixir Cloud. Consider the channels you need to support, how communications move through review, and which personalization or integration requirements matter. The listed deployment and pricing details can help you weigh how each option fits your organization.
23ranked
0free plans on this page
$179/molowest paid tier
9 Oct 2026last checked
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Doxee Platform iPhone + Android RecognisedPhone appDocumented 7.4 Delivery channels: email, SMS, web, mobile, print, personalized URL, in-app notifications, web portal, interactive documents, forms, microsites, videos, eInvoicing, certified deliveryApproval workflows: YesPersonalization: Yes
- 2 cBrain F2 iPhone + Android RecognisedPhone appDocumented 7.1 Delivery channels: email, chat, web formsApproval workflows: Yes
- 3 Oracle JD Edwards EnterpriseOne iPhone + Android RecognisedPhone appDocumented 7.1 Approval workflows: Yes
- 4 Tungsten Power PDF iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$179/mo Delivery channels: email, social, digital, web portal, multifunction products, production press, enterprise content management workflowsApproval workflows: YesPersonalization: Yes
- 5 Cincom Eloquence No phone app RecognisedPhone appDocumented 5.9 Delivery channels: print, email, SMS, web portals, mobile appsApproval workflows: YesPersonalization: Yes
- 6 Messagepoint Communications Cloud No phone app RecognisedPhone appDocumented 5.8 Delivery channels: print, email, PDF, SMS, web, mobile app, chatbots, IVRApproval workflows: YesPersonalization: Yes
- 7 Nordis Expresso No phone app RecognisedPhone appDocumented 5.8 Delivery channels: print/mail, email, SMS/textApproval workflows: YesPersonalization: Yes
- 8 OL Connect No phone app RecognisedPhone appDocumented 5.8 Delivery channels: print, email, web, mobile, EDI, ECM archive, SMSPersonalization: Yes
- 9 Pixroller Customer Communications Management No phone app RecognisedPhone appDocumented 5.8 Delivery channels: print, digital, web, mobilePersonalization: Yes
- 10 Precisely EngageOne No phone app RecognisedPhone appDocumentedFree plan 5.8$500/mo Delivery channels: print, web, email, SMS, iOS push notifications, Android push notifications, personalized interactive video, chatbots, PDFApproval workflows: YesPersonalization: Yes
- 11 DCM CCM360 No phone app RecognisedPhone appDocumented 5.7 Delivery channels: print, email, SMS, web portalsApproval workflows: YesPersonalization: Yes
- 12 Elixir Cloud No phone app RecognisedPhone appDocumented 5.7 Delivery channels: print, email, SMS, WhatsApp, customer portal, Apple Wallet, JSONApproval workflows: YesPersonalization: Yes
- 13 Lasernet No phone app RecognisedPhone appDocumentedFree plan 5.7 Delivery channels: print, email, EDI, XML, customer portals, Peppol, FTP, SFTP, API, electronic invoicing networksApproval workflows: YesPersonalization: Yes
- 14 Uluro CCM No phone app RecognisedPhone appDocumented 5.7 Delivery channels: print, email, web presentment, fax, SMS, IVRApproval workflows: YesPersonalization: Yes
- 15 Infreemation Complaints No phone app RecognisedPhone appDocumented 5.6 Delivery channels: email, website, social media, postal mail, telephone, faxApproval workflows: Yes
- 16 OpenText Core Performance Engineering No phone app RecognisedPhone appDocumented 5.6
- 17 SmartCOMM No phone app RecognisedPhone appDocumented 5.6
- 18 WorkDynamics ccmEnterprise No phone app RecognisedPhone appDocumented 5.6 Delivery channels: email, fax, physical mail, web forms, scanned paper, phoneApproval workflows: Yes
- 19 Compart DocBridge Communication Suite No phone app RecognisedPhone appDocumented 5.5 Delivery channels: print, email, web browser, smartphone, tablet, SMS, letter, WhatsApp, web notifications, messenger services, customer portalsApproval workflows: YesPersonalization: Yes
- 20 Newgen Dynamic Case Management No phone app RecognisedPhone appDocumentedFree plan 5.5 Delivery channels: email, SMS, WhatsApp, print, portals, mobile apps, social channels, web, printer, archive, FTPApproval workflows: YesPersonalization: Yes
- 21 Quadient AP No phone app RecognisedPhone appDocumented 5.4 Approval workflows: Yes
- 22 Tungsten Communications Manager No phone app RecognisedPhone appDocumented 5.4 Delivery channels: email, social, digital, web portal, multifunction products, production press, enterprise content management workflowsApproval workflows: YesPersonalization: Yes
- 23 OpenText Communications (Exstream) No phone app RecognisedPhone appDocumented 5.2 Approval workflows: Yes
Compare all 23 in a table
| # | App | Score | Free plan | Paid from | Delivery channels | Approval workflows |
|---|---|---|---|---|---|---|
| 1 | Doxee Platform | 7.4 | email, SMS, web, mobile, print, personalized URL, in-app notifications, web portal, interactive documents, forms, microsites, videos, eInvoicing, certified delivery | Yes | ||
| 2 | cBrain F2 | 7.1 | email, chat, web forms | Yes | ||
| 3 | Oracle JD Edwards EnterpriseOne | 7.1 | Yes | |||
| 4 | Tungsten Power PDF | 7.0 | email, social, digital, web portal, multifunction products, production press, enterprise content management workflows | Yes | ||
| 5 | Cincom Eloquence | 5.9 | print, email, SMS, web portals, mobile apps | Yes | ||
| 6 | Messagepoint Communications Cloud | 5.8 | print, email, PDF, SMS, web, mobile app, chatbots, IVR | Yes | ||
| 7 | Nordis Expresso | 5.8 | print/mail, email, SMS/text | Yes | ||
| 8 | OL Connect | 5.8 | print, email, web, mobile, EDI, ECM archive, SMS | |||
| 9 | Pixroller Customer Communications Management | 5.8 | print, digital, web, mobile | |||
| 10 | Precisely EngageOne | 5.8 | print, web, email, SMS, iOS push notifications, Android push notifications, personalized interactive video, chatbots, PDF | Yes | ||
| 11 | DCM CCM360 | 5.7 | print, email, SMS, web portals | Yes | ||
| 12 | Elixir Cloud | 5.7 | print, email, SMS, WhatsApp, customer portal, Apple Wallet, JSON | Yes | ||
| 13 | Lasernet | 5.7 | Yes | print, email, EDI, XML, customer portals, Peppol, FTP, SFTP, API, electronic invoicing networks | Yes | |
| 14 | Uluro CCM | 5.7 | print, email, web presentment, fax, SMS, IVR | Yes | ||
| 15 | Infreemation Complaints | 5.6 | No | email, website, social media, postal mail, telephone, fax | Yes | |
| 16 | OpenText Core Performance Engineering | 5.6 | ||||
| 17 | SmartCOMM | 5.6 | ||||
| 18 | WorkDynamics ccmEnterprise | 5.6 | email, fax, physical mail, web forms, scanned paper, phone | Yes | ||
| 19 | Compart DocBridge Communication Suite | 5.5 | print, email, web browser, smartphone, tablet, SMS, letter, WhatsApp, web notifications, messenger services, customer portals | Yes | ||
| 20 | Newgen Dynamic Case Management | 5.5 | No | email, SMS, WhatsApp, print, portals, mobile apps, social channels, web, printer, archive, FTP | Yes | |
| 21 | Quadient AP | 5.4 | No | Yes | ||
| 22 | Tungsten Communications Manager | 5.4 | email, social, digital, web portal, multifunction products, production press, enterprise content management workflows | Yes | ||
| 23 | OpenText Communications (Exstream) | 5.2 | Yes |
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