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Cincom Eloquence
Cincinnati, Ohio, USA
What it is
Cincom Eloquence is a customer communications management solution for creating, delivering, and managing documents. It supports both on-demand generation and scheduled batch processing, with output in PDF, Word, and HTML. Business users can work on policy templates directly in Microsoft Word, while no-code conditional logic can personalize content and send communications into approval workflows. Delivery channels include print, email, SMS, web portals, and mobile apps. Eloquence can use real-time policy-system data and connect to CRM, ERP, and other enterprise systems, including existing or homegrown systems. Cincom lists cloud, hybrid, and on-premise deployment options. Security measures described include encryption in transit and at rest, audit trails, and version control. The listed compliance and accessibility requirements include HIPAA, GDPR, PDF/UA, ADA, and EAA. Cincom positions Eloquence for regulated organizations, especially in insurance, financial services, and banking. Pricing is available on request; Cincom offers a personalized demo.
For and against
For
- Supports scheduled and on-demand document generation.
- Business users can edit policy templates in Microsoft Word.
- Conditional logic can personalize and route communications.
- Offers print, email, SMS, web, and mobile delivery.
- Includes audit trails and template version control.
Against
- Pricing is available only on request.
- No desktop platform beyond Windows is listed.
The verdict
Cincom Eloquence combines document generation, template workflows, and multi-channel delivery for regulated organizations. Buyers should contact Cincom for pricing and a personalized demo.
Who it suits
Eloquence suits regulated insurance and financial services organizations that need to manage customer communications and document workflows. It is aimed at communications, compliance, operations, and IT teams.
Plans and prices
Cincom Eloquence
Enterprise customer communications management; pricing available by contacting Cincom
Read 3 Oct 2026 · cincom.com
On the record
- Accessibility and standards
- Cincom lists PDF/UA, ADA, and EAA among the accessibility and compliance standards supported for its health insurance communications.cincom.com · read 2 Oct 2026
- Audience
- Cincom describes Eloquence as designed for regulated industries, particularly insurance, financial services, and banking.cincom.com · read 2 Oct 2026
- Auditability
- The platform provides audit trails and version control for communications and templates.cincom.com · read 2 Oct 2026
- Audit and accessibility
- Cincom describes a complete audit trail and support for PDF/UA, ADA, and EAA accessibility requirements.cincom.com · read 3 Oct 2026
- Authoring
- Business users can create and update policy document templates in Microsoft Word without technical assistance.cincom.com · read 3 Oct 2026
- Channels
- Eloquence supports communications through print, email, SMS, web, and mobile apps.cincom.com · read 3 Oct 2026
- Company
- Cincom Systems says it was founded in 1968; its corporate profile identifies its headquarters as Cincinnati, Ohio, USA.cincom.com · read 2 Oct 2026
- Compliance
- Cincom lists support for compliance requirements and standards in the US and EU, including HIPAA, GDPR, PDF/UA, ADA, and EAA.cincom.com · read 3 Oct 2026
- Data integration
- The product can use real-time data from policy systems and connect to CRM, ERP, and other enterprise systems.cincom.com · read 3 Oct 2026
- Deployment
- Cincom lists cloud, hybrid, and on-premise deployment options for Eloquence.cincom.com · read 3 Oct 2026
- Document generation
- It supports both on-demand document generation and high-volume batch processing.cincom.com · read 3 Oct 2026
- Integrations
- Cincom says Eloquence can integrate with existing systems, including IBM iSeries, Duck Creek, Guidewire, and home-grown CRMs.cincom.com · read 3 Oct 2026
- Intended customers
- Cincom positions Eloquence for regulated insurance and financial services organizations and their communications, compliance, operations, and IT teams.cincom.com · read 3 Oct 2026
- Legacy data
- The product page says Eloquence can use customer data from existing and homegrown CRM systems, including IBM i AS/400 environments.cincom.com · read 2 Oct 2026
- Output formats
- Supported output formats include PDF, Word, and HTML.cincom.com · read 3 Oct 2026
- Pricing
- The product page offers a personalized demo and does not display a price.cincom.com · read 2 Oct 2026
- Product purpose
- Cincom Eloquence is a customer communications management solution for designing, deploying, delivering, and managing documents.cincom.com · read 3 Oct 2026
- Purpose
- Cincom Eloquence is a customer communication management solution for designing, deploying, delivering, and managing documents.cincom.com · read 2 Oct 2026