SmartCOMM
What it is
SmartCOMM is customer communications management software for creating and managing personalized, interactive communications across channels. It is designed for enterprise-scale delivery, with applications including claims, contracts, onboarding, policy administration, notices and renewals, statements and bills, and privacy disclosures. Output options include PDF, interactive PDF, HTML, email, SMS, image formats, Excel, PowerPoint, XML, DOCX, Adobe PostScript, and AFP. Teams can trigger generation in batches, on demand, through API requests, or from form submissions, using business data, customer profiles, runtime data, or Salesforce data. Governance features include approval workflows, audit trails, locked regulatory content blocks, and conditional logic. The maker lists multi-tenant SaaS architecture, elastic scalability, documented APIs, single sign-on, pre-built integrations, and active-active disaster recovery. It also lists an appliance deployment option supported across virtualization platforms and cloud environments. SmartCOMM is typically used in regulated or high-volume communications settings, including insurance, financial services, healthcare, utilities, and government. Pricing is on request and depends on communication volume, communication type, and user licenses.
For and against
For
- Approval workflows and audit trails
- Locked blocks help govern regulatory language
- Supports many output formats and channels
- Offers batch, on-demand, API, and form triggers
- SaaS and appliance deployment options are listed
Against
- Pricing is available on request
- Cost depends on volume, communication type, and licenses
- Browser support is limited to listed browsers and systems
The verdict
SmartCOMM is geared toward enterprise communications workflows that need channel flexibility and governance controls. Buyers must contact the company for pricing based on their usage and licensing needs.
Who it suits
SmartCOMM suits organizations managing regulated, high-volume, or multichannel customer communications, including those in insurance, finance, healthcare, utilities, and government. Teams using Salesforce can also consider its Salesforce integration.
Plans and prices
SmartCOMM
Enterprise solution; pricing varies by communication volume, type, and user licenses
Read 7 Oct 2026 · smartcommunications.com
On the record
- Browser support
- The user interface is supported on Chromium-based Microsoft Edge, the latest Chrome on Windows and OS X, and the latest Firefox on Windows.smartcommunications.com · read 7 Oct 2026
- Cloud architecture
- The product page lists a multi-tenant SaaS architecture, elastic scalability, a documented API suite, single sign-on, pre-built integrations, and active-active disaster recovery.smartcommunications.com · read 7 Oct 2026
- Compliance
- The maker lists PCI DSS, SOC 1 and SOC 2, HIPAA, ISO/IEC 27001:2022, and other security and compliance programs.smartcommunications.com · read 7 Oct 2026
- Deployment
- The maker describes cloud-native SaaS and also lists a Smart Communications Appliance supported on VMware ESX, Hyper-V, Citrix Xen, KVM, AWS, Azure, and Docker.smartcommunications.com · read 7 Oct 2026
- Governance
- It includes approval workflows, audit trails, and locked regulatory content blocks for managing regulatory language across communications.smartcommunications.com · read 7 Oct 2026
- Integrations
- The maker's marketplace lists SmartCOMM solutions for nCino, Appian, Guidewire PolicyCenter, Hyland Nuxeo, Duck Creek Claims and Policy, and ICE Mortgage Technology MSP.smartcommunications.com · read 7 Oct 2026
- Intended customers
- The maker says SmartCOMM is typically used by organizations in regulated environments or with sophisticated, high-volume, or multichannel communications, including insurance, financial services, healthcare, utilities, and government.smartcommunications.com · read 7 Oct 2026
- Output channels
- Supported output includes print formats such as PDF and interactive PDF, HTML, email, SMS, image formats, Excel, PowerPoint, and XML-based output services.smartcommunications.com · read 7 Oct 2026
- Pricing limitation
- The maker says pricing depends on communication volume, communication type, and user licenses, and directs interested buyers to contact the company.smartcommunications.com · read 7 Oct 2026
- Purpose
- SmartCOMM is customer communications management software for creating and managing personalized, interactive, multichannel communications.smartcommunications.com · read 7 Oct 2026
- Salesforce support
- SmartCOMM for Salesforce is designed for Enterprise, Unlimited, and Performance editions, supports standard and custom objects, and integrates with the Salesforce mobile app for on-demand document generation.smartcommunications.com · read 7 Oct 2026
- Scale
- The maker describes SmartCOMM as designed to deliver personalized customer communications across preferred channels at enterprise scale.smartcommunications.com · read 7 Oct 2026
- Security
- The maker says it uses TLS with up to AES-256 encryption in transit, FIPS 140-2-compliant encryption at rest, and backups encrypted up to AES-256.smartcommunications.com · read 7 Oct 2026
- Use cases
- Listed applications include claims management, contracts, onboarding, policy administration, notices and renewals, statements and bills, and privacy disclosures.smartcommunications.com · read 7 Oct 2026
