Callbell

Callbell is a chat-management service for teams handling customer conversations through an inbox. Multiagent Chat includes chat management, Facebook Messenger, and a mobile app; Instagram Direct is available as an add-on, while WhatsApp is accessed with consumable credits. Multiagent Chat Plus includes everything in Multiagent Chat, along with dedicated support, advanced statistics, API and integrations, and a verified WhatsApp request. Enterprise is listed for teams with 50 or more agents and includes a ChatGPT integration and SAML/SSO authentication. Callbell also offers a free chat widget after the chat-management trial, and a 7-day trial is listed. The Free plan costs nothing. Multiagent Chat costs $15 a month, billed monthly, and Multiagent Chat Plus costs $20 a month, billed monthly. The listed starting rate is $15 per user per month. Callbell is available on Android, iOS, and the web. The company was founded in 2019 and is headquartered in Paris, France.

Callbell offers tiered inbox plans, with higher tiers adding support, statistics, integrations, and enterprise authentication. Review the channel arrangements and per-user starting rate before choosing a plan.

Callbell suits teams that manage customer conversations across chat channels and want a shared inbox with mobile access. Larger teams may consider Enterprise’s listed features for 50 or more agents.