The best ServiceNow Service Portal alternatives

GLPI suits organizations managing service requests and IT assets, especially those choosing between cloud hosting and on-premise deployment.

It suits organizations looking for an IT help desk with options to add asset management, change management or projects.

Jira suits software, product, marketing, operations, and other teams that need to assign and track coordinated work.

KIX may suit organizations managing help desk, IT service, customer support, or field service work.

InvGate suits organizations coordinating service work across IT and other departments.

iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.

Freshservice is aimed at IT teams managing employee support, assets, and operations.

Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.

It suits teams handling customer conversations across the listed channels and creating searchable help-center content.

It suits IT teams managing service incidents, requests, changes, problems, and assets.

It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each.

TOPdesk is suited to service teams in IT, Facility Management, and HR.

Freshdesk suits service teams managing customer requests across multiple channels.

Zoho Desk may suit support teams that need shared customer-service tools, from a three-user free plan to paid plans for five or unlimited users.

Kustomer says it serves customer experience representatives and leaders, customers, and the operations teams that run customer experience.

It suits IT organizations, support agents, and end users who need articles, FAQs, guides, or self-service support.