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On the recordRead 12 Oct 202617 facts
Sangoma Communications Platform
Sangoma Communications Platform · Markham, Ontario, Canada · founded 2001
Plans and prices
Sangoma Communications Platform
Priced on request
Cloud, hybrid, or on-prem deployment · On-prem virtual deployments support up to 1,000 seats
Read 12 Oct 2026 · sangoma.com
On the record
- AI features
- The platform describes AI call transcription and summaries, plus a virtual receptionist that answers routine calls.sangoma.com · read 12 Oct 2026
- Auto attendant
- Yessangoma.com · read 19 Sep 2026
- Cloud calling
- The cloud offering includes business calling with DIDs, unlimited calling, SMS, and E911.sangoma.com · read 12 Oct 2026
- Contact center
- Cloud includes a departmental contact center with routing, reporting, and agent coaching.sangoma.com · read 12 Oct 2026
- Deployment
- Offers cloud, hybrid, and on-premises deployment models.sangoma.com · read 12 Oct 2026
- Hardware compatibility
- Sangoma says cloud UCaaS works with its own phones and multiple third-party devices.sangoma.com · read 12 Oct 2026
- Hybrid continuity
- Hybrid UC provides local call control and survivability so phones can keep working during internet or cloud outages, with failover options including internet, 4G LTE, or POTS.sangoma.com · read 12 Oct 2026
- Integrations
- The cloud offering includes an embedded Microsoft Teams integration; the FAQ also names Salesforce features such as click-to-call, inbound screen pops, and call detail tracking.sangoma.com · read 12 Oct 2026
- Intended customers
- Sangoma positions cloud for SMBs and distributed teams seeking low IT overhead, and on-prem for IT-driven organizations and regulated environments seeking control and customization.sangoma.com · read 12 Oct 2026
- Meetings
- Cloud plans include HD video meetings for up to 120 participants and sessions up to 12 hours.sangoma.com · read 12 Oct 2026
- On-prem features
- Switchvox on-prem includes voice, video, chat, departmental contact center features, softphone and mobile apps, CRM and Outlook integrations, and support for SIP trunks, POTS, and PRI.sangoma.com · read 12 Oct 2026
- Reliability
- Sangoma states a 99.999% uptime guarantee for cloud UCaaS and describes redundant infrastructure, intelligent routing, and continuous monitoring.sangoma.com · read 12 Oct 2026
- Security and compliance
- Sangoma’s FAQ states that its UCaaS is HIPAA-compliant and PCI-compliant, uses encryption for data in transit and at rest, and operates on its own private network.sangoma.com · read 12 Oct 2026
- Support
- Sangoma advertises 24/7 support; its UCaaS FAQ also lists a help center and a dedicated onboarding team.sangoma.com · read 12 Oct 2026
- What it does
- Combines business voice, video, messaging, collaboration, conferencing, and customer outreach on one platform.sangoma.com · read 12 Oct 2026
