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Plainwise Timewise
Zeist, Netherlands
What it is
Plainwise Timewise SMS is a paid messaging add-on for callback appointment workflows. It sends an automatic confirmation when an appointment is created and a reminder before the scheduled callback, helping callers know when to expect contact. Users can view delivery and response status for each message. SMS is optional rather than included as a standard Timewise feature, and pricing is available on request through a demo. Timewise itself automates callbacks, call queues, voicemails, SMS, transcription, and analytics for practice telephony. It connects with an existing phone system without requiring migration. Listed integrations include Xelion, Elevate, Voys, Red Cactus, and Juvoly, while webhooks, a REST API, and CRM connectors support custom connections. Plainwise says its data is held in the EU and processed under GDPR and NEN 7510. The service is intended for healthcare practices such as GP, pharmacy, dental, physiotherapy, and veterinary practices. It runs through web and API access.
For and against
For
- Automatic confirmations and callback reminders
- Delivery and response reports
- Connects to existing phone systems
- Webhooks and REST API for custom integrations
- EU data processing under GDPR and NEN 7510
Against
- SMS is an optional add-on
- Pricing is available only on request
- Supports SMS only
- Requires setup before automation begins
The verdict
Plainwise Timewise SMS focuses on appointment confirmations, reminders, and message status for healthcare callbacks. Its optional add-on model and request-based pricing mean practices need a demo to discuss SMS costs.
Who it suits
It suits healthcare practices managing callback appointments, including GP, pharmacy, dental, physiotherapy, and veterinary practices. Teams needing SMS alongside existing practice telephony may find the integrations relevant.
On the record
- Automated messages
- After setup, confirmations and reminders are sent automatically when callback appointments are created.plainwise.com · read 9 Oct 2026
- Automation
- Timewise can send a confirmation when an appointment is made and a reminder before the scheduled callback.plainwise.com · read 9 Oct 2026
- Company
- Plainwise identifies its legal entity as GewoonAI B.V., located in Zeist, Netherlands.plainwise.com · read 9 Oct 2026
- Company founded and location
- Plainwise says it was founded in 2024 and is located in Zeist, Netherlands.plainwise.com · read 9 Oct 2026
- Core Timewise functions
- Timewise automates callbacks, call queues, voicemails, SMS, transcription, and analytics for practice telephony.plainwise.com · read 9 Oct 2026
- CRM integration
- Plainwise lists Red Cactus as a CRM connector; its integration page describes access to more than 200 CRM applications and more than 85 telephony platforms through Red Cactus Bubble.plainwise.com · read 9 Oct 2026
- Custom integrations
- Plainwise says custom integrations can be built using its webhooks, REST API, and CRM connectors.plainwise.com · read 9 Oct 2026
- Delivery tracking
- The product page says users can see which messages were delivered and responded to.plainwise.com · read 9 Oct 2026
- EU data
- Plainwise's About page states that its data is in the EU.plainwise.com · read 9 Oct 2026
- Healthcare security standard
- Plainwise says data is processed and stored within the EU in line with GDPR and the Dutch healthcare information security standard NEN 7510.plainwise.com · read 9 Oct 2026
- Integrations
- Plainwise lists Xelion, Elevate, Voys, Red Cactus, and Juvoly integrations, and offers webhooks, a REST API, and CRM connectors.plainwise.com · read 9 Oct 2026
- Intended users
- Plainwise says it builds its products for healthcare practices, including GP practices, pharmacies, dental practices, physiotherapists, and veterinary practices.plainwise.com · read 9 Oct 2026
- Message tracking
- The page says users can see which messages were delivered and responded to.plainwise.com · read 9 Oct 2026
- Optional add-on
- Plainwise says SMS is an optional add-on, not a standard feature, and discusses its use during a demo.plainwise.com · read 9 Oct 2026
- Phone system connection
- Plainwise says Timewise connects to an existing phone system without requiring migration.plainwise.com · read 9 Oct 2026
- Pricing
- The SMS page asks how SMS is priced but does not provide a price.plainwise.com · read 9 Oct 2026
- Pricing availability
- The Timewise SMS page invites visitors to book a demo and asks how SMS is priced in its FAQ, but the opened page does not state a price.plainwise.com · read 9 Oct 2026
- Privacy and compliance
- Plainwise's Data Processing Agreement says it processes personal data in accordance with GDPR and maintains technical and organizational measures to protect customer data.plainwise.com · read 9 Oct 2026
