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Best Microsoft System Center Service Manager Alternatives in 2026

Updated

20 apps from IT problem management software ranked against Microsoft System Center Service Manager on the same published basis.

  1. 1
    GLPI Free trial AndroidapiLinuxMacself-hosted €19/mo7.3
    Microsoft System Center Service Manager vs GLPI
  2. 2
    Proactivanet ITSM AndroidapiiOSWeb 7.2
    Microsoft System Center Service Manager vs Proactivanet ITSM
  3. 3
    ZServiceDesk AndroidapiiOSLinuxMac 7.2
    Microsoft System Center Service Manager vs ZServiceDesk
  4. 4
    Matrix42 FastViewer Free trial AndroidiOSMacself-hostedWeb €45/mo7.1
    Microsoft System Center Service Manager vs Matrix42 FastViewer
  5. 5
    TechExcel ProjectOne ALM Free trial AndroidiOSself-hostedWebWin $10/mo7.1
    Microsoft System Center Service Manager vs TechExcel ProjectOne ALM
  6. 6
    Agentforce Contact Center WebiOSAndroid $50/mo7.0
    Microsoft System Center Service Manager vs Agentforce Contact Center
  7. 7
    Freshservice Free trial AndroidapiiOSWeb $19/mo7.0
    Microsoft System Center Service Manager vs Freshservice
  8. 8
    Gfacility Free trial AndroidapiiOSWeb 7.0
    Microsoft System Center Service Manager vs Gfacility
  9. 9
    Infronest Problem Management Free trial AndroidapiiOSLinuxMac ₹29,999/mo7.0
    Microsoft System Center Service Manager vs Infronest Problem Management
  10. 10
    Octopus ITSM AndroidapiiOSWebWin $95/mo7.0
    Microsoft System Center Service Manager vs Octopus ITSM
  11. 11
    OpsYnt ITSM Free trial AndroidapiiOSself-hostedWeb $49/mo7.0
    Microsoft System Center Service Manager vs OpsYnt ITSM
  12. 12
    Alloy Navigator Free trial AndroidapiiOSself-hostedWeb $19/mo6.9
    Microsoft System Center Service Manager vs Alloy Navigator
  13. 13
    HaloITSM Free trial AndroidapiiOSself-hostedWeb £66/mo6.9
    Microsoft System Center Service Manager vs HaloITSM
  14. 14
    SolarWinds Service Desk Free trial AndroidapiiOSWeb $39/mo6.9
    Microsoft System Center Service Manager vs SolarWinds Service Desk
  15. 15
    SysAid Free trial AndroidapiiOSself-hostedWeb $89/mo6.9
    Microsoft System Center Service Manager vs SysAid
  16. 16
    TOPdesk Free trial AndroidapiiOSself-hostedWeb £51/mo6.9
    Microsoft System Center Service Manager vs TOPdesk
  17. 17
    Xurrent IMR Free trial AndroidapiiOSWeb $6/mo6.9
    Microsoft System Center Service Manager vs Xurrent IMR
  18. 18
    ManageEngine ServiceDesk Plus AndroidiOSLinuxMacWeb $13/mo6.8
    Microsoft System Center Service Manager vs ManageEngine ServiceDesk Plus
  19. 19
    OpenText Service Management AndroidiOSWeb 6.8
    Microsoft System Center Service Manager vs OpenText Service Management
  20. 20
    ServiceNow ITSM AndroidiOSWeb 6.7
    Microsoft System Center Service Manager vs ServiceNow ITSM

Microsoft System Center Service Manager alternatives compared

#AppScoreFree planFromRuns on
1GLPI7.3No€19/moAndroid, API, Linux, Mac, self-hosted, Web, Windows
2Proactivanet ITSM7.2No—Android, API, iOS, Web
3ZServiceDesk7.2No—Android, API, iOS, Linux, Mac, self-hosted, Web, Windows
4Matrix42 FastViewer7.1No€45/moAndroid, iOS, Mac, self-hosted, Web, Windows
5TechExcel ProjectOne ALM7.1No$10/moAndroid, iOS, self-hosted, Web, Windows
6Agentforce Contact Center7.0No$50/moWeb, iOS, Android
7Freshservice7.0No$19/moAndroid, API, iOS, Web
8Gfacility7.0No—Android, API, iOS, Web
9Infronest Problem Management7.0No₹29,999/moAndroid, API, iOS, Linux, Mac, self-hosted, Web, Windows
10Octopus ITSM7.0No$95/moAndroid, API, iOS, Web, Windows
11OpsYnt ITSM7.0No$49/moAndroid, API, iOS, self-hosted, Web
12Alloy Navigator6.9No$19/moAndroid, API, iOS, self-hosted, Web, Windows
13HaloITSM6.9No£66/moAndroid, API, iOS, self-hosted, Web
14SolarWinds Service Desk6.9No$39/moAndroid, API, iOS, Web
15SysAid6.9No$89/moAndroid, API, iOS, self-hosted, Web
16TOPdesk6.9No£51/moAndroid, API, iOS, self-hosted, Web
17Xurrent IMR6.9No$6/moAndroid, API, iOS, Web
18ManageEngine ServiceDesk Plus6.8No$13/moAndroid, iOS, Linux, Mac, Web, Windows
19OpenText Service Management6.8No—Android, iOS, Web
20ServiceNow ITSM6.7No—Android, iOS, Web
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Questions about Microsoft System Center Service Manager alternatives

What is the best alternative to Microsoft System Center Service Manager?

GLPI, number 1 in IT problem management software with a score of 7.3 out of 10. The others here: Proactivanet ITSM, ZServiceDesk, Matrix42 FastViewer and 16 more.

Is there a free alternative to Microsoft System Center Service Manager?

None of the 20 alternatives here publishes a free plan on its own pricing page.

How are these alternatives ranked?

Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation.