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Gainsight PX
San Francisco, California, USA
What it is
Gainsight PX combines product analytics with tools for guiding users and collecting feedback. Its analytics include usage visualizations, activation tracking, path and funnel analysis, feature instrumentation, segmentation, and analysis of adoption risks and friction points. Teams can create personalized in-app guides and engagements, send email engagements, and provide an In-App Hub knowledge center bot. Surveys cover NPS, CSAT, and CES, with targeting and feedback analysis.
Gainsight says PX supports web, mobile, and desktop products, including native iOS and Android, React Native, and Windows desktop. C# and Java SDKs are available for custom desktop apps. Listed integrations include AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS.
The REST API can access users, accounts, and events, create custom events, and retrieve historical event data for up to 190 days per call. PX has Essentials and Enterprise packages, with pricing on request; a free trial is available, but there is no free plan. Web setup requires developer assistance to install the tag and code the identify call, which analytics and engagements depend on.
For and against
For
- Tracks usage, activation, paths, and funnels
- Supports in-app guides, engagements, and surveys
- Supports web, mobile, and desktop products
- REST API accesses users, accounts, and events
- Free trial available
Against
- No free plan
- Pricing is available on request
- Web installation requires developer assistance
- API historical data is limited to 190 days per call
The verdict
Gainsight PX pairs product analytics with tools to guide users and gather feedback across web, mobile, and desktop. Buyers should account for developer help during web setup and request pricing from Gainsight.
Who it suits
PX suits product teams seeking usage and adoption analysis alongside in-app guidance and surveys. Its setup requirements mean teams need developer assistance for web installation.
Plans and prices
PX Enterprise
1K events per MAU/month · 1 product tag included · up to 30 additional tags · 36-month data retention
Read 30 Sep 2026 · support.gainsight.com
PX Essentials
1K events per MAU/month · 1 product tag included · up to 3 additional tags · 36-month data retention
Read 30 Sep 2026 · support.gainsight.com
On the record
- Analytics capabilities
- The product page describes path and funnel analysis, feature instrumentation, segmentation, and analysis of adoption risks and friction points.gainsight.com · read 30 Sep 2026
- API
- The PX REST API can access users, accounts, and events, create custom events, and fetch historical event data; its documentation states a maximum historical date range of 190 days per call.px-apidocs.gainsight.com · read 30 Sep 2026
- Free trial
- Gainsight offers a PX trial signup page, but the opened page does not state the trial duration.gainsight.com · read 30 Sep 2026
- In-app engagement
- PX supports personalized in-app guides and engagements, email engagements, and an In-App Hub knowledge center bot.support.gainsight.com · read 30 Sep 2026
- Integrations
- PX integration documentation lists AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS integrations.support.gainsight.com · read 30 Sep 2026
- Plan differences
- The package comparison lists multiple Knowledge Center bots, advanced enterprise integrations, cross-tag tracking, and enterprise security as Enterprise features unavailable in Essentials.support.gainsight.com · read 30 Sep 2026
- Pricing
- Gainsight’s pricing page directs PX buyers to request pricing and does not display a price.gainsight.com · read 30 Sep 2026
- Product analytics
- Gainsight PX provides product analytics, usage visualizations, and activation tracking to help teams understand user behavior and product adoption.support.gainsight.com · read 30 Sep 2026
- Security
- Gainsight’s security page lists role-based access controls, transport and at-rest encryption, and SOC II compliance among its security and privacy protocols.gainsight.com · read 30 Sep 2026
- Setup requirement
- The web installation guide says developer assistance is needed to install the PX tag and code the identify call, and that analytics and engagements do not function without them.support.gainsight.com · read 30 Sep 2026
- Support
- PX support is available through in-product feedback, email, the PX Community, and the Help Center.support.gainsight.com · read 30 Sep 2026
- Supported runtimes
- Gainsight says PX supports web, mobile, and desktop, including native iOS, Android, React Native, and Windows desktop, with C# and Java SDKs for custom desktop apps.gainsight.com · read 30 Sep 2026
- Surveys
- PX offers in-app surveys, including NPS, CSAT, and CES surveys, with targeting and feedback analysis.gainsight.com · read 30 Sep 2026
