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Customer.io
Customer.io · Beaverton, Oregon, United States · founded 2012
What it is
Customer.io is a customer messaging and engagement platform with email automation, customer journeys, lead scoring, and lead capture forms. It runs on the web, iOS, and Android, and lists multiple CRM integrations. The Essentials plan costs $100 a month, billed monthly, and includes 5,000 profiles, one million emails per month, two object types, and two workspaces. Premium costs $1,000 a month, billed yearly, with 10 object types, unlimited workspaces, custom profiles, and custom email volume. Customer.io lists a 14-day trial and no free plan. The company was founded in 2012 and is headquartered in Beaverton, Oregon, United States.
For and against
For
- Email automation and customer journeys
- Lead scoring and lead capture forms
- Web, iOS, and Android platforms
- Multiple CRM integrations
Against
- No free plan
- Essentials is $100 a month
- Premium is $1,000 a month, billed yearly
The verdict
Customer.io combines messaging automation with lead and journey tools, and offers multiple CRM integrations. Compare the listed plan costs and limits, noting that Enterprise pricing is not provided.
Who it suits
Customer.io suits teams looking for automated email, customer journeys, lead scoring, and lead capture forms across web and mobile platforms. Its listed plans distinguish a monthly Essentials option from yearly Premium and Enterprise tiers with custom limits.
Plans and prices
Essentials
5,000 profiles · 1 million emails per month · 2 object types · 2 workspaces
Read 20 Sep 2026 · customer.io
Premium
10 object types · Unlimited workspaces · Custom profiles · Custom email volume
Read 20 Sep 2026 · customer.io
Enterprise
Unlimited workspaces · Custom profile volume · Custom email volume · Custom AI Agent limits
Read 20 Sep 2026 · customer.io
On the record
- Included contacts
- 5000customer.io · read 20 Sep 2026
- CRM integrations
- multiplecustomer.io · read 20 Sep 2026
- Customer journeys
- Yescustomer.io · read 20 Sep 2026
- Email automation
- Yescustomer.io · read 20 Sep 2026
- Lead capture forms
- Yescustomer.io · read 20 Sep 2026
- Lead scoring
- Yescustomer.io · read 20 Sep 2026
- Paid from
- 100customer.io · read 20 Sep 2026