ANKOTA

ANKOTA is software for organizations providing home care, adult day services, self-direction, and support for people with intellectual and developmental disabilities. Its home care system brings together client and caregiver records, care plans, scheduling, documentation, billing, payroll calculations, reporting, and compliance tools. Electronic visit verification can capture arrival and departure times and locations through a GPS mobile app, voice telephony, or a token device; the app can work offline and sync when coverage returns. Scheduling includes recurring shifts, open-shift filling, assessment appointments, and route optimization. The Cares offering describes authorization management, Medicaid claims and remittance through EDI, and accounts receivable management. Caregiver and family apps provide functions such as schedules, visit information, communication, and updates. A public API accepts operational data and can connect with accounting, payroll, HR, and CRM systems. The FMS app is available on iOS, Android, and the web. ANKOTA lists pricing on request and has no free plan. The company was founded in 2008 and is headquartered in Boston, Massachusetts.

ANKOTA brings care operations and visit verification together, with apps for caregivers and families. Prospective customers need to request pricing, and agencies generally rely on a dedicated payroll provider to issue pay and file payroll taxes.

ANKOTA suits agencies and programs serving older or disabled people at home or in day facilities, including home care, adult day, I/DD, and self-direction providers. It may also suit PACE programs, Area Agencies on Aging, and Centers for Independent Living.

ANKOTA is an operations platform for home care, adult day services, self-direction and providers serving people with intellectual and developmental disabilities. It is best suited to agencies that need visit verification tied to scheduling, billing and care workflows. Its broad operational scope is a strong draw, but custom pricing and separate payroll processing are meaningful trade-offs.

Overview

ANKOTA combines client and caregiver management, care plans, scheduling, billing, payroll calculations and compliance tools. That can help agencies keep core work in one system, while its support for PACE programs, Area Agencies on Aging and Centers for Independent Living makes it relevant beyond conventional home care.

Visit verification can capture arrival and departure times and locations through a GPS mobile app, voice telephony or fixed-object beacons. The app can work offline and sync when coverage returns, a practical advantage for caregivers serving areas with unreliable connectivity. ANKOTA says it sends visit data to aggregators including Sandata, HHAeXchange, Therap, Tellus/Netsmart and Authenticare.

Key features

Scheduling, billing and compliance

Scheduling includes recurring shifts, appointment booking, open-shift filling, assessment scheduling and route optimization. ANKOTA Cares also covers authorization management, Medicaid claims through EDI 837, remittance through EDI 835 and accounts receivable management. Bringing these functions together can reduce workflow handoffs for agencies that manage both care delivery and claims, though the breadth may be more than a smaller provider needs.

Apps and integrations

The caregiver app supports EVV clock-in and clock-out, schedules, open shifts, office chat, document uploads and multiple languages. The family app gives participants and loved ones access to visit and calendar views, agency contacts and updates, shift requests, and adult-day photos and updates. The FMS app works on iOS, Android and the web.

The public API accepts lead, CRM, HR, applicant-tracking, client, caregiver and visit data. Named connections include BambooHR, Viventium and Paylocity for HR, Salesforce and HubSpot for CRM or lead capture, and QuickBooks for accounting; outbound connections also cover payroll, employee rewards and background checks. That flexibility is useful for organizations connecting an existing software stack, but it does not make ANKOTA the payroll provider: it calculates caregiver pay and exports it, while agencies generally use a dedicated provider to issue payments and file payroll taxes.

Security and support

ANKOTA describes its system as HIPAA compliant and says it uses encryption and role-based access. Its privacy policy describes safeguards against loss and unauthorized access, use, alteration or disclosure, and a standard data-retention period of seven years from last activity. Operational records belong to the agency or organization that granted access; individual users cannot ask ANKOTA to delete those records unilaterally. The company advertises onboarding training and ongoing customer support, including training through web meetings.

Pricing

ANKOTA is paid software with custom pricing, and there is no free plan. The Agency Platform covers home care, EVV, I/DD, adult day and self-direction programs; prospective customers must contact ANKOTA for pricing. The Cares annual subscription offer covers home care agency management and EVV, has no startup fee, and provides two free months with a paid annual subscription when customers pay for 10 months and get 12.

An older product overview says monthly fees depend on agency size and telephony fees are additional. With pricing on request, agencies should compare the quote and any telephony charges against their program mix and expected usage. The annual offer is most relevant to home care agencies prepared to commit annually; it is not a free trial or a lower-cost way to evaluate the broader platform.

Platforms

ANKOTA supports Android, iOS, web and API access. The FMS app is available on iOS, Android and the web, and KOTA Companion is available through the Apple App Store and Google Play.

Who it's for

ANKOTA is a strong candidate for home care, adult day, I/DD and self-direction organizations that need EVV alongside operational workflows. PACE programs, Area Agencies on Aging and Centers for Independent Living are also among its intended customers. Agencies that mainly need a lightweight scheduling tool, or want one provider to issue pay and file payroll taxes, should look elsewhere.

Pros and cons

Pros

• Multiple EVV methods, including offline-capable GPS, telephony and beacons, give agencies options across different visit settings.
• Scheduling, care documentation, billing, compliance and route optimization sit alongside visit verification, which can simplify operations for providers managing several service lines.
• Caregiver and family apps support both staff workflows and participant or loved-one visibility.
• A public API and named HR, CRM and accounting connections offer ways to connect agency data with other systems.

Cons

• Custom pricing makes it harder to compare costs before speaking with sales, and telephony fees may be additional.
• Agencies still generally need a separate payroll provider to issue payments and file payroll taxes.
• Individual users cannot request unilateral deletion of agency-owned operational records.

Alternatives

HHAeXchange is worth considering for providers seeking a free state-sponsored provider portal, with no fee for portal access. Alora Home Care may suit buyers comparing another paid home-care platform with pricing based on agency users or patient count. CareVoyant is another paid option for agencies willing to contact the vendor for a demo and pricing.

AxisCare is an alternative for agencies comparing quote-based plans aimed at different client-count ranges. Birdie may appeal to buyers seeking a monthly-commitment subscription billed per recording hour, with a free trial. CareCade offers published monthly tiers, including Grow at $300 a month for up to 50 clients and unlimited staff. CareConnect EVV is another paid option with a Starter plan at $299 a month for up to 10 active clients, plus a $1,000 implementation and onboarding fee. Caregiver Scheduling may fit buyers seeking a published Starter plan at $99 a month for up to 10 active caregivers and 25 active clients at one location.

For a broader comparison, browse Home Care Scheduling Software.

Verdict

ANKOTA is a good fit for care organizations that need EVV integrated with scheduling, billing and compliance across home and day-based services. Its mix of offline-capable verification, caregiver and family apps, and operational integrations is the main reason to choose it. Look elsewhere if upfront pricing or a single provider for payroll payments and tax filing is essential.