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Birdie
London, United Kingdom
What it is
Birdie is a technology platform for homecare agencies that connects care, rostering, finance, and compliance. Its client record combines care plans, visit notes, and eMAR. Office staff and managers can use the secure web-based Agency Hub, while carers have schedules, care plans, tasks, messaging, and check-in tools in the Carer App, including offline capabilities. The Family App gives relatives visit updates and care notes. Birdie says it includes more than 50 pre-built reports and real-time dashboards. Listed rostering connections include Careplanner/Nourish, Malinko, Cold Harbour, Caras, Quickplan, iCare, and CareFree; it says it is not accepting new integrations for CareFree. It also lists connections to accounting, payroll, and CRM systems, as well as API access and custom exports. Agency plan pricing is based on scheduled care hours and requires a quote. SmartPlans is not standalone: listed options are £2.75 a month per recording hour with a monthly commitment, or £3.50 a month per recording hour billed monthly with no minimum commitment; the latter includes three free hours. Birdie is available on Android, iOS, and web, with a free trial.
For and against
For
- Unified record includes care plans, notes, and eMAR
- Carer App supports offline capabilities
- Family App shares visit updates and care notes
- More than 50 pre-built reports
Against
- No free plan
- Agency plan prices require a quote
- SmartPlans is not standalone
- CareFree integration accepts no new integrations
The verdict
Birdie combines agency operations with tools for office staff, carers, and relatives. Agency plan costs depend on scheduled care hours; SmartPlans is priced per recording hour and is part of the broader platform.
Who it suits
Birdie suits homecare providers looking to coordinate care records, rostering, finance, and compliance. Its stated audience ranges from providers onboarding a first client to established care operators.
Plans and prices
SmartPlans subscription
AI-powered assessments · Rate shown as “From £2.75 per recording hour”
Read 30 Sep 2026 · birdie.care
SmartPlans pay-as-you-go
AI-powered assessments · No minimum commitment
Read 30 Sep 2026 · birdie.care
Advanced
Everything in Core · Secure carer messaging · Evidence tagging · Workflow automation
Read 30 Sep 2026 · birdie.care
Core
Everything in Starter · Analytics · Digital body maps · Action creation and assignment
Read 30 Sep 2026 · birdie.care
Plus
Everything in Advanced · Custom workflows · Premium support
Read 30 Sep 2026 · birdie.care
Starter
Digital care assessments and plans · Templated drag-and-drop rostering · Invoicing and payroll · Carer and Family apps
Read 30 Sep 2026 · birdie.care
On the record
- Agency Hub
- The Agency Hub is a secure web-based application accessible from any computer for office staff and managers.birdie.care · read 30 Sep 2026
- Business tools
- Birdie says it connects with Xero/QuickBooks, payroll systems including Sage, CRM systems, and offers API access and custom exports.birdie.care · read 30 Sep 2026
- Care management
- The platform brings client care plans, visit notes, and eMAR together in a unified client record.birdie.care · read 30 Sep 2026
- Carer app
- The Carer App provides schedules, care plans, tasks, messaging, and check-in tools, with offline capabilities.birdie.care · read 30 Sep 2026
- Family app
- The Family App gives relatives visit updates and care notes about their loved one's care.birdie.care · read 30 Sep 2026
- Integrations
- Birdie lists rostering integrations with Careplanner/Nourish, Malinko, Cold Harbour, Caras, Quickplan, iCare, and CareFree, for which it says it accepts no new integrations.help.birdie.care · read 30 Sep 2026
- Intended users
- Birdie says its platform supports care businesses of all sizes, from providers onboarding their first client to established operators.birdie.care · read 30 Sep 2026
- Pricing basis
- Birdie's four agency plans have monthly costs based on scheduled care hours, and the page says to contact Birdie for a quote.birdie.care · read 30 Sep 2026
- Purpose
- Birdie is a smart technology platform built for homecare agencies, connecting care, rostering, finance, and compliance.birdie.care · read 30 Sep 2026
- Reporting
- Birdie says it includes more than 50 pre-built reports and real-time dashboards.birdie.care · read 30 Sep 2026
- Security
- Birdie states it is ISO 27001 certified, holds Cyber Essentials Plus, exceeds NHS Data Security and Protection Toolkit standards, and complies with UK GDPR.birdie.care · read 30 Sep 2026
- Security practices
- Birdie states that it conducts annual penetration testing, hosts data in the UK, continuously monitors for threats, and provides 24/7 incident response.birdie.care · read 30 Sep 2026
- SmartPlans limit
- SmartPlans is part of the Birdie platform and is not available as a standalone product; Birdie says customers get three free recording hours to start.birdie.care · read 30 Sep 2026
- Support
- Birdie says live chat support is included, with a response in 10 minutes or less; Premium Support is available for an additional fee.birdie.care · read 30 Sep 2026
