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Zendesk Guide pricing
7 plans on the record · a free trial
Every plan
Support Team
per agent/month paid yearly
email and ticketing · ticket routing · prebuilt analytics dashboards · automations and triggers
Read 21 Oct 2026 · zendesk.com
Copilot add-on
per agent/month paid yearly
AI assistance for the team
Read 21 Oct 2026 · zendesk.com
Workforce Engagement Bundle add-on
per agent/month paid yearly
customer-service quality and agent-performance optimization
Read 21 Oct 2026 · zendesk.com
Suite Team
per agent/month paid yearly
Support Team features · AI agents · knowledge base · action builder · omnichannel routing · messaging and live chat · telephony
Read 21 Oct 2026 · zendesk.com
Contact Center add-on
per agent/month paid yearly
contact-center capabilities
Read 21 Oct 2026 · zendesk.com
Suite Professional
per agent/month paid yearly
Suite Team features · Admin Copilot · App Builder · Writing Tools · Quick Reports · skills-based routing · IVR phone tree
Read 21 Oct 2026 · zendesk.com
Suite Enterprise + Copilot
contact sales
advanced security and governance · Intelligent Triage · Auto Assist · Generative AI for Voice · approval workflows · sandbox · custom agent roles
Read 21 Oct 2026 · zendesk.com