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On the recordRead 5 Oct 202615 facts
WorkOrders
Wellington, New Zealand
Plans and prices
Van
NZ$29a month
Up to 3 active team members · Unlimited work orders and customers · Email-to-work-order inbox · Job photos and attachments
Read 5 Oct 2026 · workorders.nz
Crew
NZ$79a month
Up to 10 active team members · Everything in Van · Multiple inbound mailboxes · CSV reporting and exports
Read 5 Oct 2026 · workorders.nz
Yard
NZ$149a month
Up to 25 active team members · Everything in Crew · Priority support · Multi-site customer histories
Read 5 Oct 2026 · workorders.nz
Fleet
Priced on request
More than 25 active team members · Everything in Yard · Help moving your history off your current system
Read 5 Oct 2026 · workorders.nz
On the record
- AI data handling
- The privacy policy says account content is not used to train AI models and that email content is sent to a third-party AI provider under business or enterprise terms that prohibit model training.workorders.nz · read 5 Oct 2026
- AI extraction
- AI extracts editable summaries and details from messages and describes attachments; its suggestions are not sent to customers automatically.workorders.nz · read 5 Oct 2026
- Customer portal
- Customers can view their jobs without an account and can add photos; signing in by email link is required to raise a new request.workorders.nz · read 5 Oct 2026
- Customer updates
- Status emails reply to the customer's original message, and customer replies are attached to the corresponding work order.workorders.nz · read 5 Oct 2026
- Dispatch
- New jobs are offered to the whole team, and the first technician to accept becomes the owner; office staff can reassign from the web app.workorders.nz · read 5 Oct 2026
- Field app
- The field app is available for iPhone; the maker says Android is next.workorders.nz · read 5 Oct 2026
- Integrations
- The site names Gmail and other IMAP mailboxes, the WorkOrders API, and customer portals as ways to bring requests in; it says Outlook and Microsoft 365 cannot be connected by mailbox sign-in and should be forwarded to a WorkOrders address.workorders.nz · read 5 Oct 2026
- Plan limit
- Paid plans have active-member caps; the largest listed fixed plan allows 25 active members, while larger teams must discuss Fleet pricing.workorders.nz · read 5 Oct 2026
- Reporting
- The product includes saved reports, CSV exports and a workload calendar.workorders.nz · read 5 Oct 2026
- Security and privacy
- The privacy policy says data is encrypted in transit, connected mailbox credentials are encrypted at rest, company data is isolated, and roles restrict access.workorders.nz · read 5 Oct 2026
- Support
- The maker says support is handled by a person who can change the software, and it does not offer a 24-hour call centre.workorders.nz · read 5 Oct 2026
- Ways to create jobs
- Requests can enter through a WorkOrders address, an IMAP mailbox, the API or a customer portal.workorders.nz · read 5 Oct 2026
- What it does
- WorkOrders turns incoming emails and attachments into work orders, assesses urgency, offers jobs to the team and emails customers as work progresses.workorders.nz · read 5 Oct 2026
- Who it is for
- The maker lists manufacturing, construction, field services, property management and IT support as intended work settings.workorders.nz · read 5 Oct 2026
