Natterbox

iPhone + Android

7.5No. 21 of 94
in Call Center Software

Recognised40% of the score44
Phone app26% of the score100
Documented20% of the score82
Free plan14% of the score0

Free plan: No
Paid plans from: $82/mo
Runs on: Android, Browser extension, iPhone, Web

Summary

Natterbox is ranked #21 of 94 in call center software on Samsung Mobile US Press, made by Natterbox (London, UK). It runs on Android, Browser extension, iOS, Web. There is no free plan. Paid plans start at $82/mo.

Natterbox plans and pricing

All plans

Pro $82/mo per user per month Natterbox Platform · Voice Channel Package · IVR, Auto-attendant, & Hunt Groups · Call Recording · Salesforce Integration · 24/7 Support natterbox.com · 1 Oct 2026

Premium $146/mo per user per month Everything in Pro · SMS and WhatsApp · Shared Inbox · Skills-Based Routing · Local Presence Dialing · Post-Call CSAT Surveys natterbox.com · 1 Oct 2026

Enterprise Not published Everything in Premium · AI Advisor · AI Assistants · AI Agents · Priority customer support · Dedicated success manager natterbox.com · 21 Sept 2026

Enterprise Not published custom pricing upon request Everything in Premium · AI Advisor · AI Assistants · AI Agents · Priority Customer Support · Dedicated Success Manager natterbox.com · 1 Oct 2026

Compared on call center software

Free plan: Nonatterbox.com
Paid from: $82/user/monatterbox.com

Facts

Outbound dialer: Yesnatterbox.com · 21 Sept 2026
Product: Natterbox is a cloud contact center and business communications platform managed directly within Salesforce.natterbox.com · 1 Oct 2026
AI channels: Natterbox AI Assistants operate across voice, SMS, and WhatsApp with 24/7/365 support.natterbox.com · 1 Oct 2026
AI setup: AI Assistants can be launched using existing website content, PDFs, or a knowledge base.natterbox.com · 1 Oct 2026
Human escalation: AI Assistants pass the full transcript and conversation context to human agents when escalation is needed.natterbox.com · 1 Oct 2026
Salesforce integration: Natterbox supports Salesforce Sales Cloud, Service Cloud, and Industry Cloud environments.natterbox.com · 1 Oct 2026
Microsoft Teams: The Microsoft Teams connector logs Teams call data, wrap-ups, and notes automatically in Salesforce.natterbox.com · 1 Oct 2026
Device access: Users can make calls using a mobile device, web browser, or Microsoft Teams while call data is logged in Salesforce.natterbox.com · 1 Oct 2026
Security compliance: Natterbox states that its infrastructure is ISO 27001 certified, GDPR compliant, and PCI DSS compliant.natterbox.com · 1 Oct 2026
Encryption: Natterbox states that recording files are encrypted with 256-bit AES encryption keys.docs.natterbox.com · 1 Oct 2026
Availability: Natterbox states that its services run across three independent Availability Zones in each of six regions.natterbox.com · 1 Oct 2026
Browser limitation: The Natterbox Webphone uses WebRTC, which is not supported on mobile device browsers such as Android or iOS.docs.natterbox.com · 1 Oct 2026
Mobile requirements: Freedom Mobile requires iOS 17.4 or above on iPhones or Android 8 (API 26) or above.docs.natterbox.com · 1 Oct 2026
Support: The Pro and Premium pricing bundles include 24/7 support.natterbox.com · 1 Oct 2026