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On the recordRead 1 Oct 202618 facts
Natterbox
Natterbox · London, UK · founded 2009
Plans and prices
Pro
$82a month
Natterbox Platform · Voice Channel Package · IVR, Auto-attendant, & Hunt Groups · Call Recording
Read 1 Oct 2026 · natterbox.com
Premium
$146a month
Everything in Pro · SMS and WhatsApp · Shared Inbox · Skills-Based Routing
Read 1 Oct 2026 · natterbox.com
Enterprise
Priced on request
Everything in Premium · AI Advisor · AI Assistants · AI Agents
Read 1 Oct 2026 · natterbox.com
On the record
- AI channels
- Natterbox AI Assistants operate across voice, SMS, and WhatsApp with 24/7/365 support.natterbox.com · read 1 Oct 2026
- AI setup
- AI Assistants can be launched using existing website content, PDFs, or a knowledge base.natterbox.com · read 1 Oct 2026
- Availability
- Natterbox states that its services run across three independent Availability Zones in each of six regions.natterbox.com · read 1 Oct 2026
- Browser limitation
- The Natterbox Webphone uses WebRTC, which is not supported on mobile device browsers such as Android or iOS.docs.natterbox.com · read 1 Oct 2026
- Device access
- Users can make calls using a mobile device, web browser, or Microsoft Teams while call data is logged in Salesforce.natterbox.com · read 1 Oct 2026
- Encryption
- Natterbox states that recording files are encrypted with 256-bit AES encryption keys.docs.natterbox.com · read 1 Oct 2026
- Human escalation
- AI Assistants pass the full transcript and conversation context to human agents when escalation is needed.natterbox.com · read 1 Oct 2026
- Microsoft Teams
- The Microsoft Teams connector logs Teams call data, wrap-ups, and notes automatically in Salesforce.natterbox.com · read 1 Oct 2026
- Mobile requirements
- Freedom Mobile requires iOS 17.4 or above on iPhones or Android 8 (API 26) or above.docs.natterbox.com · read 1 Oct 2026
- Outbound dialer
- Yesnatterbox.com · read 21 Sep 2026
- Product
- Natterbox is a cloud contact center and business communications platform managed directly within Salesforce.natterbox.com · read 1 Oct 2026
- Salesforce integration
- Natterbox supports Salesforce Sales Cloud, Service Cloud, and Industry Cloud environments.natterbox.com · read 1 Oct 2026
- Security compliance
- Natterbox states that its infrastructure is ISO 27001 certified, GDPR compliant, and PCI DSS compliant.natterbox.com · read 1 Oct 2026
- Paid from
- 82natterbox.com · read 21 Sep 2026
- Support
- The Pro and Premium pricing bundles include 24/7 support.natterbox.com · read 1 Oct 2026
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