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Infodeck
Singapore
What it is
Infodeck is a facility operations platform for coordinating maintenance, service, and governance across sites on a shared operating record. Its tools cover work orders, assets, preventive maintenance, inventory, SLA tracking, fault reports, room and desk bookings, visitor management, contractor records, permits, approvals, attendance, and audit trails. People can report faults by QR code, chat bot, email, or web form, then follow them through a public tracking link without signing in. Configured sensor thresholds can create work orders, and the service describes native LoRaWAN Network Server integration. Technician and approver apps for iOS and Android offer offline mode, photo uploads, push notifications, and closure confirmation. Infodeck is cloud-hosted on AWS by default; self-hosting is evaluated case by case. Lite starts at $20 USD/user/mo, Basic at $40 USD/user/mo, and Pro at $65 USD/user/mo, billed annually. There is no free tier, and trial access starts through a demo flow.
For and against
For
- Combines maintenance, service, and governance tools.
- Accepts fault reports through QR codes, email, and web forms.
- Mobile apps include offline mode and photo uploads.
- Configured sensor thresholds can open work orders.
Against
- There is no free tier.
- Trial access starts through a demo flow.
- Self-hosting is evaluated case by case.
The verdict
Infodeck brings site operations and maintenance workflows into one record, with mobile tools and multiple ways to submit requests. Its lack of a free tier and demo-based trial are worth considering before choosing a plan.
Who it suits
Infodeck is aimed at facility teams managing campuses, portfolios, venues, plants, and other service-heavy sites. Its mobile tools may suit technicians and approvers working in the field.
Plans and prices
Lite
1 site · 100 physical assets · 200/mo visitor check-ins · 5 IoT devices
Read 30 Sep 2026 · infodeck.io
Basic
3 sites · 500 physical assets · 1,000/mo visitor check-ins · 15 IoT devices
Read 30 Sep 2026 · infodeck.io
Pro
10 sites · 5,000 physical assets · 10,000/mo visitor check-ins · 50 IoT devices
Read 30 Sep 2026 · infodeck.io
Enterprise
Custom sites · custom physical assets · custom monthly volumes · custom tracked workforce
Read 30 Sep 2026 · infodeck.io
On the record
- Audience
- Infodeck describes its intended users as facility teams managing campuses, portfolios, venues, plants, and other service-heavy sites.infodeck.io · read 30 Sep 2026
- Compliance
- Infodeck says its security practices are aligned with ISO 27001 and that its data handling is GDPR-aware.infodeck.io · read 30 Sep 2026
- Data export
- The security page states that users can export data in CSV, JSON, or XML, and the homepage describes CSV export and API access for records and attachments.infodeck.io · read 30 Sep 2026
- Governance
- Governance capabilities include contractor records, approvals, permits, workforce and attendance tracking, audit trails, and multi-site rollups.infodeck.io · read 30 Sep 2026
- Hosting
- The platform is cloud-hosted on AWS by default, with dedicated enterprise infrastructure available by request and self-hosting evaluated case by case.infodeck.io · read 30 Sep 2026
- Intake
- Requesters can submit faults through QR codes, chat bots, email, or web forms and receive a public tracking link without logging in.infodeck.io · read 30 Sep 2026
- Integrations
- CSV import and export plus email and in-app notifications are supported; versioned REST API and webhooks are available on Pro and Enterprise plans.infodeck.io · read 30 Sep 2026
- IoT
- Configured sensor thresholds can open work orders, and the site describes native LoRaWAN Network Server integration.infodeck.io · read 30 Sep 2026
- Maintenance
- Maintenance tools include work orders, asset management, preventive maintenance, inventory, SLA tracking, and sensor-triggered work orders.infodeck.io · read 30 Sep 2026
- Mobile
- Infodeck offers iOS and Android apps for technicians and approvers, with photo upload, offline mode, push notifications, and closure confirmation.infodeck.io · read 30 Sep 2026
- Product
- Infodeck is a facility operations platform for maintenance, service, and governance on a shared operating record.infodeck.io · read 30 Sep 2026
- Security
- The security page describes TLS 1.2 or higher in transit, AES-256 encryption at rest, OTP two-factor authentication, and role-based access controls.infodeck.io · read 30 Sep 2026
- Service
- Service capabilities include fault reporting, room and desk booking, visitor management, and forms and checklists.infodeck.io · read 30 Sep 2026
- Support
- Pricing lists help center access on Lite, Basic, and Pro, standard email support on Lite, and priority email support on Basic and Pro.infodeck.io · read 30 Sep 2026
- Trial and free plan
- There is no free tier; trial access begins through the demo flow, mirrors the evaluated plan, and has no public signup form.infodeck.io · read 30 Sep 2026
