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MessageDesk
What it is
MessageDesk brings business texting across teams and phone lines into a shared inbox, available on the web, Android and iOS. Teams can route and assign conversations, label them, comment, mention colleagues and schedule messages. The service handles individual and group SMS and MMS, with group texts for up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates and apply labels. Integrations include Twilio, Zapier, webhooks and VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone. Sending is supported from 10-digit US and Canada numbers, including existing landline and VoIP numbers, but not cell phone numbers. The Team plan includes carrier registration assistance. A 14-day trial is available, but starting it requires a credit card. Team pricing is $29 a year per user per month, billed annually, with a three-user minimum. MessageDesk says SMS is not end-to-end encrypted, is not for protected health information, and it does not currently sign BAAs.
For and against
For
- Shared inbox supports routing, assignment, labels and scheduling.
- Supports SMS and MMS, including group texts up to 7 contacts.
- Relays can automate replies, contact identification and assignments.
- Available on web, Android and iOS.
Against
- Sending does not work with cell phone numbers.
- Mobile apps omit Relays, comments, mentions and full settings.
- SMS is not end-to-end encrypted.
- Trial signup requires a credit card.
The verdict
MessageDesk combines team inbox tools, scheduled messaging and automated Relays across web and mobile apps. Note its number restrictions and that the company advises against using it for protected health information.
Who it suits
It suits HR, staffing, dispatch, operations, professional-services and home-services teams coordinating business texts. Teams that need mobile access can use the inbox, messaging and contact management features on Android and iOS.
Plans and prices
Team (yearly)
up to 48 phone numbers · unlimited 1-on-1 SMS · carrier registration included
Read 29 Sep 2026 · messagedesk.com
Team (monthly)
up to 48 phone numbers · unlimited 1-on-1 SMS · carrier registration included
Read 29 Sep 2026 · messagedesk.com
Pro (yearly)
unlimited 100-person broadcasts · custom roles and permissions · multi-line opt-out management · Relays
Read 29 Sep 2026 · messagedesk.com
Pro (monthly)
unlimited 100-person broadcasts · custom roles and permissions · multi-line opt-out management · Relays
Read 29 Sep 2026 · messagedesk.com
Enterprise (monthly)
priority support · multiple inboxes and workspaces · custom SSO · custom integrations
Read 29 Sep 2026 · messagedesk.com
Enterprise (yearly)
priority support · multiple inboxes and workspaces · custom SSO · custom integrations
Read 29 Sep 2026 · messagedesk.com
On the record
- Audience
- MessageDesk describes its users as HR, staffing, dispatch, operations, professional-services and home-services teams.messagedesk.com · read 29 Sep 2026
- Automations
- Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels automatically.messagedesk.com · read 29 Sep 2026
- Carrier registration
- MessageDesk guides businesses through A2P 10DLC carrier registration and includes carrier registration in the Team plan.messagedesk.com · read 29 Sep 2026
- Inbox
- Teams can route, assign, label, comment on, mention teammates in, and schedule text conversations.messagedesk.com · read 29 Sep 2026
- Integrations
- Listed integrations include Twilio, Zapier and webhooks, alongside VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone.messagedesk.com · read 29 Sep 2026
- Messaging
- The service supports SMS and MMS, including individual and group texting; its product page describes group texts with up to 7 contacts.messagedesk.com · read 29 Sep 2026
- Mobile limits
- The mobile apps support inbox access, messaging and contact management, while Relays, comments and mentions, and full settings access are desktop-only features.docs.messagedesk.com · read 29 Sep 2026
- Phone numbers
- MessageDesk says it supports sending from 10-digit US and Canada numbers, including existing landline and VoIP numbers, and does not work with cell phone numbers.messagedesk.com · read 29 Sep 2026
- Product
- MessageDesk combines business texting across teams and phone lines in one shared inbox.messagedesk.com · read 29 Sep 2026
- Security
- MessageDesk states it is AICPA SOC 2 Type II certified and offers security documentation through its Trust Center.messagedesk.com · read 29 Sep 2026
- Security limitation
- The company says SMS is not end-to-end encrypted and that MessageDesk is not for sending protected health information; it does not currently sign BAAs.messagedesk.com · read 29 Sep 2026
- Support
- Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise.messagedesk.com · read 29 Sep 2026
- Trial
- A free 14-day trial is offered, and a credit card is required to create an account and start it.messagedesk.com · read 29 Sep 2026
