Superthread HR Service Delivery

iPhone + Android

8.3No. 5 of 28
in HR Case Management Software

Recognised40% of the score39
Phone app26% of the score100
Documented20% of the score91
Free plan14% of the score100

Free plan: Yes
Paid plans from: $3/mo
Runs on: Android, api, iPhone, Mac, Web, Windows

Summary

Superthread HR Service Delivery is ranked #5 of 28 in HR case management software on Samsung Mobile US Press. It runs on Android, API, iOS, macOS, Web, Windows. There is a free plan. Paid plans start at $3/mo.

Superthread HR Service Delivery plans and pricing

All plans

Free Free $0 / user / month 200 cards · 4 boards · 2 spaces · 7-day page version history · service desk portal not included superthread.com · 3 Oct 2026

Pay what you want $3/mo Your price / user / month; starts at $3 per user per month No long commitments · service desk portal not included · 30-day page version history superthread.com · 3 Oct 2026

Business (50+ seats) $6,000/yr Starts at $6000 / year 50+ seats · service desk portal · annual billing · 90-day version history · in-app live chat support superthread.com · 3 Oct 2026

Enterprise (200+ seats) $85,000/yr Starts at $85,000 / year 200+ seats · SAML & SCIM · custom billing · bring your own cloud · priority support superthread.com · 3 Oct 2026

Compared on HR case management software

Free plan: Yessuperthread.com
Paid from: $3/user/mosuperthread.com
Case intake options: portal+emailsuperthread.com
Workflow automation: Yessuperthread.com
HR knowledge base: Yessuperthread.com
Request catalog: Yessuperthread.com

Facts

Purpose: Superthread connects employee requests to the tasks, documentation, projects, and agents used to deliver HR service work.superthread.com · 3 Oct 2026
Employee portal: Employees can submit HR requests through forms and track status, assignees, due dates, comments, and attachments.superthread.com · 3 Oct 2026
Onboarding and offboarding: Teams can coordinate onboarding and offboarding tasks across HR, IT, Finance, managers, and new starters.superthread.com · 3 Oct 2026
AI agents: Agents can review requests, find missing context, prepare onboarding updates, and surface stalled work within the spaces they can access.superthread.com · 3 Oct 2026
Privacy controls: Private spaces and granular access controls can keep sensitive employee relations, compensation, investigations, and leadership work restricted.superthread.com · 3 Oct 2026
Product boundary: Superthread manages requests, processes, documentation, coordination, and follow-up around people operations; it says HRIS remains the employee data system of record and payroll stays in a payroll platform.superthread.com · 3 Oct 2026
Portal plan limit: The shared service desk portal is included in Business and Enterprise and is not included in Free or Pay what you want.superthread.com · 3 Oct 2026
Integrations: Listed integrations include Slack, GitHub, Email, Office 365, Zapier, Google Calendar, YouTube, and a public API.superthread.com · 3 Oct 2026
Security: Superthread says it is GDPR compliant, does not save meeting audio or video, and encrypts data at rest; its page lists SOC 2 as coming soon.superthread.com · 3 Oct 2026
Support: Pricing lists Help centre & community for Free and Pay what you want, live chat for Business, and priority support for Enterprise.superthread.com · 3 Oct 2026
Platforms: The site links to Windows and macOS downloads, iOS and Google Play apps, and API documentation.superthread.com · 3 Oct 2026
Audience: The HR solution is presented for People operations, employees, managers, and HR, IT, and Finance teams coordinating work across departments.superthread.com · 3 Oct 2026