Infor Workforce Management

Infor Workforce Management is an AI-powered platform for labor planning, scheduling, time and attendance, payroll processes and compliance. It is intended for organisations with large, complex frontline workforces, including healthcare, manufacturing, public sector and retail. Scheduling tools match staffing to real-time demand, skills, availability and preferences, with rules-based automation and shift replacement. Forecasting uses machine learning and adaptive models to estimate needs across time scales from minutes to years, drawing on historical results, planned promotions and weather information. The system captures time data in real time, calculates pay rules, supports time-off requests and produces audit-ready compliance reports. In healthcare, Infor Clinical Science can calculate staffing workloads from nurse documentation through an electronic medical record integration. Infor offers WFM as a stand-alone product or alongside Infor HCM. Mobile WFM is an HTML5 application, and the listed platforms include Android, iOS, macOS, web, Windows and API. Pricing is available on request.

Infor WFM combines workforce forecasting, scheduling, time tracking and compliance functions for complex frontline operations. Organisations considering it should request pricing and assess its mobile experience against their employees' needs.

Infor WFM is aimed at organisations with large frontline teams, including healthcare, manufacturing, public sector and retail employers. It may suit organisations needing labor forecasting, shift scheduling, time tracking and compliance tools.

Infor Workforce Management is a broad workforce platform for organisations managing large, variable frontline teams. It suits employers in healthcare, manufacturing, public services and retail that need demand-led staffing, attendance controls and compliance in one system. Smaller businesses with simple rotas may find its enterprise scope and custom pricing difficult to justify.

Overview

Infor WFM combines labor planning, scheduling, time and attendance, payroll processes and compliance functions. It can run as a standalone product or alongside Infor HCM, giving organisations a choice between a focused workforce deployment and a wider Infor human-capital setup.

Planning can draw on historical results, planned promotions and weather information. That makes the system relevant where demand changes by season, event or operating conditions rather than following a fixed timetable. Infor was founded in 2002 and is headquartered in Atlanta, Georgia; its roots are in manufacturing ERP software.

Key features

Forecasting and scheduling

Machine-learning and adaptive models forecast labor demand from minutes ahead to several years out. Coverage optimisation and intraday management address both planned staffing and same-day changes. Scheduling considers demand, employee skills, availability and preferences, while rules-based automation and shift replacement reduce the manual work of filling gaps. These controls are valuable for complex, multi-site operations; a small team needing only a shared rota is unlikely to use the full depth.

Time, attendance and payroll

Real-time time capture, complex pay-rule calculation and time-off requests bring operational records together. Compliance reports are designed to be audit-ready, which matters where wage rules and working-time obligations require traceable records. Payroll close creates an employee pay-information export that can move manually or automatically into a payroll system, so payroll integration still depends on how an organisation operates its downstream system.

Healthcare workforce tools

Infor Clinical Science calculates staffing workloads from existing nurse documentation through Clinical Bridge, which connects with electronic medical records. Infor lists WFM, including Clinical Science, among its HIPAA-attested products. That combination makes the healthcare edition more relevant to clinical staffing than a general scheduling tool.

Integrations, APIs and security

Infor documents HR Talent integration through Infor ION and Business Object Documents, with configurable mappings and transformations. Its documentation also covers WFM API configuration and an ION API integration. Employees can reach HR and WFM functions through Employee Hub when WFM is integrated with HR Talent and Infor OS Portal. Infor describes the cloud service as a single secure platform with robust security standards.

Pricing

Infor Workforce Management uses paid, custom pricing. The published plan is simply Infor Workforce Management, with no price shown; prospective customers must contact Infor sales. There is no stated free plan, free trial, seat allowance or renewal term. This model fits organisations that need a tailored enterprise deployment and can budget through a sales process, but it gives smaller teams no low-cost way to evaluate the product publicly.

Platforms

WFM is offered on Android, iOS, macOS, Windows and the web, with an API for integrations. Mobile WFM is an HTML5 application. Infor supports current and previous Android and iOS versions, using Chrome on Android and Safari or Chrome on iOS. The Self Service Portal is designed for portrait use on phones and is also supported on desktop, a constraint organisations should check against employee workflows. Supported browsers include Edge Chromium, Firefox, Chrome and Safari; Safari is certified on macOS, and Windows 10 and 11 are supported for browsers.

Who it's for

Infor targets large, complex frontline workforces, especially in healthcare, manufacturing, public-sector and retail environments. It is a strong fit when demand forecasting, skills-based scheduling, intricate pay rules, audit reporting and existing Infor systems all matter together. It is less suitable for a small employer seeking transparent pricing or a basic shift calendar.

Pros and cons

• Pros: Forecasting spans minutes to years and can use historical, promotion and weather data, supporting both near-term coverage and long-range planning.
• Pros: Skills, availability, preferences, rules and shift replacement are combined in scheduling, helping complex operations respond to staffing changes.
• Pros: Real-time attendance, complex pay rules and audit-ready reports strengthen payroll and compliance control.
• Pros: Clinical Science and Clinical Bridge address nurse workload calculations from electronic medical-record documentation.
• Cons: Pricing is entirely custom, with no public trial or free tier stated, making initial comparison harder for smaller buyers.
• Cons: The portrait-oriented Self Service Portal may not suit every mobile workflow.

Alternatives

For a wider category comparison, see Workforce Management Software. Healthcare buyers can compare Healthcare Staff Scheduling Software, while attendance-focused teams should review Time and Attendance Software. Broader HR requirements are covered by HR Software.

LBi HR HelpDesk is the clearer choice for a low-commitment help-desk deployment: its free plan costs nothing, supports up to 100 employees and two administrative users, and has no expiration date; ProPlus uses custom pricing.

Superthread HR Service Delivery suits teams wanting a free service-delivery workspace, with free pricing, 200 cards, four boards and two spaces, though its free tier excludes the service desk portal and keeps page history for seven days.

Avature is a paid alternative for organisations seeking an HR platform across Android, API, iOS and web. Sunrise HRCM is a paid option with a free trial and quote-based pricing. Hornbill IT Asset Management offers personalised, scalable packages and a free plan. Ivanti Neurons for Enterprise Service Management adds ITSM, HR service management, facilities, GRC, PPM, security operations and self-service. Workday Benefits and ZingHR are paid HR alternatives.

Verdict

Choose Infor Workforce Management when a large frontline organisation needs forecasting, demand-aware scheduling, attendance, payroll support and compliance controls in one enterprise platform, especially with healthcare or Infor-system requirements. Look elsewhere if transparent entry pricing, a public trial or a simpler mobile-first rota is more important than that breadth.