Sunrise HRCM

Plans and prices

Every plan, in full

On the record

Access controls

The HR service desk page says access to data can be limited to people with the rights to see it.sunrisesoftware.com · read 3 Oct 2026

AI chatbot

A Microsoft Teams chatbot integrated with ChatGPT and the organisation’s SharePoint can help employees submit cases and find answers.sunrisesoftware.com · read 2 Oct 2026

Case tracking

The system records, assigns, tracks and resolves HR cases in one location with an audit trail.sunrisesoftware.com · read 3 Oct 2026

Chatbot

The Microsoft Teams chatbot integrates with ChatGPT and the customer’s SharePoint so employees can submit cases and find answers.sunrisesoftware.com · read 3 Oct 2026

Company

Sunrise says it is a UK company independently owned since 1994 and acquired by Volaris in April 2022.sunrisesoftware.com · read 3 Oct 2026

Employee feedback

Employee feedback workflows can assign investigation, approval and remediation tasks and retain an audited interaction history.sunrisesoftware.com · read 2 Oct 2026

Hosting

Sunrise says its SaaS platform is built on Microsoft Azure.sunrisesoftware.com · read 3 Oct 2026

Integration

Sunrise says external applications can integrate through its REST API and lists Microsoft Teams, SharePoint, ChatGPT, Power Automate and Power BI among its integrations.sunrisesoftware.com · read 2 Oct 2026

Integrations

The maker lists a Microsoft Teams chatbot integrated with ChatGPT and SharePoint, and says external applications can connect via REST API.sunrisesoftware.com · read 3 Oct 2026

Intended users

Sunrise describes HRCM as suited to HR or Shared Services teams handling employee cases, queries, requests and documentation.sunrisesoftware.com · read 2 Oct 2026

Knowledge hub

HR teams can publish internal processes, policies and other resources for employees to search.sunrisesoftware.com · read 3 Oct 2026

Purpose

Sunrise HRCM centralises employee cases, queries, requests and documentation for HR teams.sunrisesoftware.com · read 3 Oct 2026

Reporting

HRCM provides performance reporting and statistics that can be viewed by time period, group or individual support agent.sunrisesoftware.com · read 3 Oct 2026

Security certification

Sunrise says it has been assessed and certified against the Cyber Essentials Scheme Test Specification for IT infrastructure including servers, workstations, firewalls, routers and end-user devices.sunrisesoftware.com · read 3 Oct 2026

Self-service

Employees can submit cases, track and update existing cases, and search a knowledge base through a self-service portal available on mobile devices.sunrisesoftware.com · read 3 Oct 2026

Self-service portal

Employees can submit cases, track and update them, and search the knowledge base through a self-service portal available on mobile devices.sunrisesoftware.com · read 2 Oct 2026

SLAs

The system calculates response and resolution targets using impact, urgency and priority, accounts for operational hours and holidays, and supports manually pausing the clock.sunrisesoftware.com · read 3 Oct 2026

Support

Sunrise lists customer technical support by phone, email and a customer self-service portal.sunrisesoftware.com · read 3 Oct 2026

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