LBi HR HelpDesk

iPhone + Android

9.0No. 2 of 28
in HR Case Management Software

Recognised40% of the score68
Phone app26% of the score100
Documented20% of the score92
Free plan14% of the score100

Free plan: Yes
Runs on: Android, iPhone, self-hosted, Web

Summary

LBi HR HelpDesk is ranked #2 of 28 in HR case management software on Samsung Mobile US Press. It runs on Android, iOS, Self-hosted, Web. There is a free plan. A free trial is offered.

LBi HR HelpDesk plans and pricing

All plans

LBi HR HelpDesk Free Free Up to 100 employees · 2 administrative users · no expiration date lbisoftware.com · 2 Oct 2026

LBi HelpDesk ProPlus Not published Free for 30 days; discounted annual billing starts at $1,530 per year across paid options Up to 2,000 employees · 20 administrative users lbisoftware.com · 2 Oct 2026

LBi HR HelpDesk Pro Not published Free for 30 days; discounted annual billing starts at $1,530 per year across paid options Up to 500 employees · 10 administrative users lbisoftware.com · 2 Oct 2026

Compared on HR case management software

Free plan: Yeslbisoftware.com
Case intake options: omnichannellbisoftware.com
Workflow automation: Yeslbisoftware.com
SLA tracking: Yeslbisoftware.com
HR knowledge base: Yeslbisoftware.com
Request catalog: Yeslbisoftware.com
HRIS synchronization: Yeslbisoftware.com

Facts

Purpose: HR HelpDesk is automated HR case-management and call-tracking software for managing employee inquiries through resolution.lbisoftware.com · 2 Oct 2026
Self-service: The product includes an employee self-service portal, FAQs, an embedded wiki knowledge base, and employee document management.lbisoftware.com · 2 Oct 2026
Case workflow: Listed case-management features include real-time case history, automatic case assignment, case confidentiality, and creating cases from email.lbisoftware.com · 2 Oct 2026
Automation: The product page lists machine learning for employee questions, artificial intelligence, and customizable workflows.lbisoftware.com · 2 Oct 2026
Reporting: HR analytics, ad-hoc reporting, and an executive dashboard are listed features.lbisoftware.com · 2 Oct 2026
Integrations: LBi says the enterprise edition can integrate with HR, ERP, and email systems, and offers single sign-on.lbisoftware.com · 2 Oct 2026
Security: The vendor says HR HelpDesk supports case confidentiality and describes the product as confidential and private, citing GDPR and HIPAA among relevant privacy requirements.lbisoftware.com · 2 Oct 2026
Authentication: The vendor describes optional two-factor authentication as an HR HelpDesk 6.0 enhancement.lbisoftware.com · 2 Oct 2026
Hosting: The enterprise edition offers on-premise hosting and licensing or hosting on a dedicated server; the SMB versions are described as cloud-based.lbisoftware.com · 2 Oct 2026
Mobile access: The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition.lbisoftware.com · 2 Oct 2026
Intended users: The vendor presents the SMB editions for organizations with up to 2,000 employees and describes the enterprise edition as configurable for HR teams.lbisoftware.com · 2 Oct 2026
Support: LBi says it provides completely professional support from experienced staff and supports upgrades for installations.lbisoftware.com · 2 Oct 2026
Company history: LBi says it was founded in 1982 by Larry Beck in Hicksville, New York.lbisoftware.com · 2 Oct 2026