LBi HR HelpDesk

Plans and prices

Every plan, in full

On the record

Authentication

The vendor describes optional two-factor authentication as an HR HelpDesk 6.0 enhancement.lbisoftware.com · read 2 Oct 2026

Automation

The product page lists machine learning for employee questions, artificial intelligence, and customizable workflows.lbisoftware.com · read 2 Oct 2026

Case workflow

Listed case-management features include real-time case history, automatic case assignment, case confidentiality, and creating cases from email.lbisoftware.com · read 2 Oct 2026

Company history

LBi says it was founded in 1982 by Larry Beck in Hicksville, New York.lbisoftware.com · read 2 Oct 2026

Hosting

The enterprise edition offers on-premise hosting and licensing or hosting on a dedicated server; the SMB versions are described as cloud-based.lbisoftware.com · read 2 Oct 2026

Integrations

LBi says the enterprise edition can integrate with HR, ERP, and email systems, and offers single sign-on.lbisoftware.com · read 2 Oct 2026

Intended users

The vendor presents the SMB editions for organizations with up to 2,000 employees and describes the enterprise edition as configurable for HR teams.lbisoftware.com · read 2 Oct 2026

Mobile access

The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition.lbisoftware.com · read 2 Oct 2026

Purpose

HR HelpDesk is automated HR case-management and call-tracking software for managing employee inquiries through resolution.lbisoftware.com · read 2 Oct 2026

Reporting

HR analytics, ad-hoc reporting, and an executive dashboard are listed features.lbisoftware.com · read 2 Oct 2026

Security

The vendor says HR HelpDesk supports case confidentiality and describes the product as confidential and private, citing GDPR and HIPAA among relevant privacy requirements.lbisoftware.com · read 2 Oct 2026

Self-service

The product includes an employee self-service portal, FAQs, an embedded wiki knowledge base, and employee document management.lbisoftware.com · read 2 Oct 2026

Support

LBi says it provides completely professional support from experienced staff and supports upgrades for installations.lbisoftware.com · read 2 Oct 2026

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