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Smartlook
Smartlook · Brno, Czech Republic
What it is
Smartlook combines session recordings with event-based analytics for websites and mobile apps. Funnels show where users leave a process, while heatmaps display clicks and scrolling. For mobile apps, crash reports connect a recording with the activity leading up to a crash; rage-click detection and mobile capture are also listed. Smartlook says its SDKs automatically mask passwords, numbers, and form contents in recordings. Listed integrations include Google Firebase, HubSpot, Salesforce, Segment, Slack, Intercom, Jira, Mixpanel, Sentry, and Zapier. The free plan is listed as free, subject to plan limits, and permits 20 REST API requests per hour. Smartlook is winding down as a standalone product: the maker says no new paid plans have been available for purchase since 31 May 2026, and the platform is scheduled for decommissioning on 30 September 2027. Online support is set to continue until 31 August 2027, with self-support documentation remaining until decommissioning.
For and against
For
- Combines recordings with event-based analytics
- Funnels and heatmaps show user activity
- Crash reports pair with preceding sessions
- SDKs automatically mask specified form data
Against
- Platform scheduled for decommissioning on 30 September 2027
- No new paid plans available since 31 May 2026
- Free plan REST API limited to 20 requests per hour
The verdict
Smartlook combines session review with analytics and mobile crash context, but its scheduled decommissioning is a major consideration. The free plan is listed as free, with plan limitations and a capped REST API allowance.
Who it suits
Smartlook may suit teams seeking recordings and event analytics for web or mobile products, particularly those using funnels, heatmaps, or crash reports. Its scheduled shutdown makes it relevant only to readers who have considered the end-of-service timeline.
Plans and prices
Free
Free plan available until 30 September 2027, subject to plan limitations
Read 7 Oct 2026 · smartlook.com
On the record
- API limits
- The REST API is limited to 20 requests per hour on the Free plan, 100 on paid plans, and 1,000 with the REST API add-on.integrations.smartlook.com · read 7 Oct 2026
- Crash reports
- Crash reports pair session recordings with the moments leading up to a mobile app crash.smartlook.com · read 7 Oct 2026
- Funnels and heatmaps
- Funnels show user drop offs, while heatmaps show where users click and how far they scroll.smartlook.com · read 7 Oct 2026
- Integrations
- Listed integrations include Google Firebase, HubSpot, Salesforce, Segment, Slack, Intercom, Jira, Mixpanel, Sentry, and Zapier.integrations.smartlook.com · read 7 Oct 2026
- Mobile capture
- Yessmartlook.com · read 23 Sep 2026
- Privacy
- Smartlook says its SDKs automatically mask passwords, numbers, and form contents in session recordings.help.smartlook.com · read 7 Oct 2026
- Product
- Smartlook combines session recordings with event based analytics for websites and mobile apps.smartlook.com · read 7 Oct 2026
- Product transition
- Smartlook is winding down as a standalone product, with its platform scheduled for decommissioning on 30 September 2027.smartlook.com · read 7 Oct 2026
- Rage-click detection
- Yessmartlook.com · read 23 Sep 2026
- Sales availability
- The maker says no new paid plans have been available for purchase since 31 May 2026.smartlook.com · read 7 Oct 2026
- Security measures
- Smartlook's Data Processing Agreement lists SSL/TLS encryption for data transfers, AWS infrastructure, and a Data Protection Officer.smartlook.com · read 7 Oct 2026
- Session recordings
- Session recordings let teams review user sessions and filter to find important moments.smartlook.com · read 7 Oct 2026
- Support
- Smartlook says online support continues until 31 August 2027 and self support documentation remains until decommissioning.smartlook.com · read 7 Oct 2026
