Smarsh Call Recording and Analytics

Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for organizations with compliance and retention needs. For Microsoft Teams, it records calls, meetings, and collaboration, including meetings with multiple video streams and shared screens. Policy-driven capture covers calls made through the Teams app on mobile or desktop, with options for Teams-certified contact-center recording and hybrid calling through Operator Connect and Direct Routing. Recordings use encryption, policy enforcement, and data-sovereignty controls. Deployment can be cloud, hybrid, or on-premise, with role-based access and retention policies. Secure archiving and defensible exports are intended to support regulators, auditors, and internal reviews. The product includes AI-driven intelligence, sentiment analysis, reporting, searchable archiving, transcription, and AI call summaries. Call Recording also includes immutable storage, metadata capture, and on-demand transcription and summarization. Android and iOS are listed as platforms. Pricing is available on request; the plan directs prospective customers to schedule a demo or contact sales for a quote.

Smarsh combines Teams capture, archiving, and analytics with several deployment options. Organizations should ask for a quote and determine which capture and retention policies meet their needs.

It suits compliance leaders and organizations that need to capture and retain Microsoft Teams conversations. Teams needing cloud, hybrid, or on-premise deployment options may also find the listed choices relevant.

Overview

Smarsh Call Recording and Analytics captures and analyzes Microsoft Teams conversations for organizations with compliance and retention obligations. It suits compliance leaders who need policy-driven records across calls and meetings, rather than teams looking for a low-cost, self-serve recorder. Its breadth of capture and deployment is compelling, but buyers need a sales quote to weigh that capability against cost.

Key features

Capture spans Teams calls, meetings, and collaboration, including calls made through the Teams app on mobile or desktop. Meeting recording can include multiple video streams and shared screens, while consent controls help organizations govern recording. This makes the product a stronger fit for organizations that need consistent records across different Teams interactions than for those seeking voice-only capture.

Call Recording combines immutable storage, metadata capture, a searchable archive, and on-demand transcription and summarization. AI-driven intelligence, sentiment analysis, and reporting add analysis beyond preserving a record. Secure archiving and defensible exports support regulator, auditor, and internal reviews; organizations that need only a basic archive may not need the additional analytical layer.

Security measures include encryption in transit and at rest, policy enforcement, data-sovereignty controls, single sign-on, multifactor identification, penetration testing, disaster recovery, and ISO/SOC audits. The combination is relevant for regulated organizations that must manage access and retention as well as capture. Smarsh cites GDPR, MiFID II, HIPAA, FINRA, and other global regulatory requirements for its voice records.

Deployment can be cloud, hybrid, or on-premise, with role-based access and retention policies. Operator Connect and Direct Routing support recording across mobile and hybrid environments. Smarsh also offers Microsoft Teams-certified contact-center recording and voice integrations with Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral. That range can suit organizations with mixed calling environments, though it may be more than a Teams-only buyer needs.

Pricing

The Call Recording and Analytics plan has custom pricing; organizations must schedule a demo and contact sales for a quote. The plan includes call capture, transcription, a searchable archive, consent controls, AI call summaries, and mobile app access. A published price is not available to compare against an organization’s seat count or usage, so buyers should request a quote based on their capture, retention, and deployment requirements.

Platforms

Android and iOS are supported, and policy-driven capture covers calls made through the Teams app on mobile or desktop. Cloud, hybrid, and on-premise deployment options provide additional flexibility for organizations with different infrastructure needs.

Who it's for

Smarsh is best suited to compliance leaders and organizations that need controlled Teams capture, defensible archives, and analysis in a single offering. It is particularly relevant where retention policies, data sovereignty, audit readiness, and calls across mobile or hybrid environments matter. Buyers seeking a basic recorder or a transparent, self-serve price should look elsewhere.

Pros and cons

• Pro: Captures Teams calls, meetings, and collaboration, including video streams and shared screens, for broader coverage than voice-only recording.
• Pro: Immutable storage, searchable records, metadata, and defensible exports support compliance review and audit workflows.
• Pro: Cloud, hybrid, and on-premise deployment options accommodate different infrastructure and control needs.
• Con: Custom pricing requires a sales conversation before buyers can assess cost.
• Con: The emphasis on compliance capture and analytics may be excessive for teams that only need a straightforward call archive.

Alternatives

For a broader comparison, browse Call Recording Software. Consider Luware Nimbus if routing is central to the decision: its Advanced Routing plan costs $85 a month, billed licensed per service for 25 services or more, and it offers a free trial. AudioCodes Interaction Insights is an alternative with a free trial and an Essential Recording plan that includes hosted voice recording with retention up to 24 months; additional recording add-ons cost extra.

Recordia is another paid option. CallCabinet is a paid self-hosted or web option with Call Recording, Advanced Recording, and Conversation Analytics. Dubber offers a Microsoft Teams subscription with voice, video, and chat recording and unlimited, scalable secure storage; trial plans are available on request.

Eckoh Secure Call Recording is a paid self-hosted or web option. Eleveo Call Recording offers custom pricing tailored to contact-center needs, with on-premise or hybrid subscription and SaaS options, plus support and professional services. Numonix IXCloud offers paid options, a free plan, and a free trial.

Verdict

Choose Smarsh if your organization needs policy-driven Teams capture, defensible retention, and analytics across calls, meetings, and hybrid environments. Its combination of capture breadth, archival controls, and deployment flexibility is the main reason to choose it. Look elsewhere if you need a basic recorder or want to compare prices without first contacting sales.