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Imagicle Call Recording
Italy
What it is
Imagicle Call Recording records business calls automatically or when users request it. Authorized users can search, play, download, tag, or delete recordings through a web portal or Webex and Teams gadgets. It supports Microsoft Teams, Webex Calling, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and media gateways that support SIPREC. Organizations can deploy it in cloud, on-premises, or hybrid environments. Recording options include always-on recording with percentage sampling, on-demand capture, pause and resume, and Live Keep for Cisco UCM. Search&Play filters recordings by user and timeframe and shows call details, tags, notes, and playback. Supervisors can review interactions with customizable scorecards and manual, AI-assisted, or AI-powered assessment. With Imagicle Voice Analytics, the solution adds transcription, summaries, sentiment analysis, keyword spotting, and trend insights. It lists role-based permissions, encryption, retention policies, legal hold, audit trails, PII redaction, and tamper detection. Pricing is on request, with a 30-day trial and no credit card required.
For and against
For
- Cloud, on-premises, or hybrid deployment
- Supports Teams, Webex, Cisco, and SIPREC
- Searchable recordings with tags and notes
- Customizable supervisor scorecards
- 30-day trial without a credit card
Against
- No free plan
- Screen Recording add-on unavailable for Microsoft Teams
- Pricing requires a request
The verdict
Imagicle Call Recording combines broad calling-system support with recording search, review, security, and compliance controls. Its free plan is unavailable, and Microsoft Teams users cannot use the Screen Recording add-on.
Who it suits
It suits organizations recording calls across supported business calling systems. It also fits teams needing searchable archives, quality reviews, compliance controls, or API-based recording management.
Plans and prices
Custom quote
Cloud, hosted or on-premises deployment · quote required
Read 15 Oct 2026 · discover.imagicle.com
Cloud
No hardware required · ImagicleCare included · automatic updates · unlimited scalability
Read 2 Oct 2026 · imagicle.com
Hosted, On-Prem software subscription
Hosted or on-prem · ImagicleCare included · optional cloud connectivity · high availability options
Read 2 Oct 2026 · imagicle.com
On the record
- AI analysis
- When combined with Imagicle Voice Analytics, the solution offers transcription, summaries, sentiment analysis, keyword spotting, and trend insights.imagicle.com · read 2 Oct 2026
- AI analytics
- The Voice Analytics integration adds transcription, sentiment analysis, keyword spotting, dashboards, alerts, agent insights, and trend analysis.discover.imagicle.com · read 15 Oct 2026
- API
- The integrations page lists Call Recording API operations to start and stop recording, retrieve and download recordings, and get active recordings.imagicle.com · read 2 Oct 2026
- API capabilities
- The documented APIs list, filter, retrieve, download, and upload completed recordings and start, stop, pause, or resume active recordings.kbp.imagicle.com · read 15 Oct 2026
- Calling integrations
- Supported environments include Microsoft Teams, Webex Calling Dedicated Instance and Multi-Tenant, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and SIPREC-capable media gateways.support.imagicle.com · read 15 Oct 2026
- Client integrations
- Users can access recordings through the UCX web portal, Webex desktop and agent clients, and a Microsoft Teams app.kbp.imagicle.com · read 15 Oct 2026
- Commercial licensing
- The on-premises UCX Suite runs in evaluation mode and is permanently activated by purchasing application licenses.kbp.imagicle.com · read 15 Oct 2026
- Company founding
- LinkedIn gives Imagicle a founding year of 2010.linkedin.com · read 15 Oct 2026
- Company legal identity
- Imagicle’s quote page identifies the legal entity as Imagicle S.p.a. and displays Italian VAT number IT01715870463.discover.imagicle.com · read 15 Oct 2026
- Company ownership
- LinkedIn describes Imagicle as a Zucchetti Group company with 130-plus people across seven offices.linkedin.com · read 15 Oct 2026
- Company profile
- LinkedIn lists Imagicle as a public telecommunications company with 51–200 employees and headquarters in Massarosa, Lucca, Italy.linkedin.com · read 15 Oct 2026
- Compliance
- Imagicle says its recording workflows support compliance needs including GDPR, HIPAA, PCI-DSS, MiFID II, and FINMA.imagicle.com · read 2 Oct 2026
- Compliance controls
- Imagicle states that the product supports GDPR, HIPAA, PCI-DSS, MiFID II, and FINMA workflows using encryption, role-based access, retention, legal hold, audit trails, tamper detection, and redaction.support.imagicle.com · read 15 Oct 2026
- Deployment
- Call Recording can be deployed in cloud, on-premises, or hybrid environments.imagicle.com · read 2 Oct 2026
- Deployment models
- Imagicle offers cloud, on-premises, and hybrid deployment options.imagicle.com · read 15 Oct 2026
- Documentation depth
- The knowledge base includes administrator and user guides, configuration pages, platform-specific deployment articles, API endpoint pages, troubleshooting, security, and migration material.kbp.imagicle.com · read 15 Oct 2026
- GetApp feature ratings
- GetApp shows 4.4 out of 5 for features, 4.6 for value for money, 4.5 for ease of use, and 4.6 for customer support.getapp.com · read 15 Oct 2026
- GetApp integration evidence
- GetApp lists Cisco Jabber as a user-mentioned integration with a 4.0 rating from one review.getapp.com · read 15 Oct 2026
