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Eckoh Secure Call Recording
LinkedIn lists Hemel Hempstead, Hertfordshire as headquarters and also shows an Omaha, Nebraska location.
What it is
Eckoh Secure Call Recording captures and analyzes customer conversations while automatically redacting sensitive data from recordings. Supervisors can search and filter calls, and automated tags mark keywords or phrases to help locate relevant points. On-demand transcription and sentiment analysis can help teams identify customer pain points without listening to large volumes of calls. The product can bring insights together across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners. Named telephony connections include Genesys, Cisco, Avaya, Twilio, and Amazon Connect. Eckoh describes the service as managed cloud software designed primarily for cloud use; it was also available to existing on-premise clients. The solution includes AI-powered transcription, sentiment, and emotion recognition, and companies can create rules to exclude other data or dialogue from storage. Eckoh says its infrastructure meets PCI DSS Level 1 and SOC 2 standards. Existing customers can contact support through an online portal or email, with US and UK phone numbers also listed. Pricing is on request, and Eckoh says the product may not be cost-effective for contact centers with fewer than 50 agents.
For and against
For
- Automatically redacts sensitive data from recordings.
- Supervisors can search and filter calls.
- Automated tags mark keywords and phrases.
- Names five telephony connections.
- Includes transcription, sentiment, and emotion recognition.
Against
- Pricing is on request.
- May not be cost-effective below 50 agents.
- Designed primarily for cloud use.
The verdict
Eckoh Secure Call Recording combines call search, redaction, tagging, and transcription across named telephony systems. Smaller contact centers should weigh Eckoh’s stated cost-effectiveness caveat and request pricing details.
Who it suits
Secure Call Recording suits contact centers, enterprises, and service providers that need to capture calls while redacting sensitive information. It may be less suitable for contact centers with fewer than 50 agents, according to Eckoh.
Plans and prices
Custom quote
Pricing supplied on request · no public tiers
Read 15 Oct 2026 · trustradius.com
Secure Call Recording
Pricing not stated on the product page; request a demo
Read 4 Oct 2026 · eckoh.com
On the record
- AI and alerts
- The listing includes AI analytics, AI summaries, automatic call tagging and real-time alerting.applytosupply.digitalmarketplace.service.gov.uk · read 15 Oct 2026
- Analysis features
- The launch announcement describes AI-powered transcription, sentiment and emotion recognition as included in the solution.eckoh.com · read 4 Oct 2026
- Auto-tagging
- Automated tags can mark selected words or phrases and help users jump to points of interest.eckoh.com · read 15 Oct 2026
- Business rules
- The launch announcement says companies can build rules to eliminate other types of data or dialogue they do not want to store.eckoh.com · read 4 Oct 2026
- Capterra product description
- Capterra describes Eckoh as a suite covering web chat, callbacks, email, SMS, knowledge base, social media and workflow.capterra.com · read 15 Oct 2026
- Certifications
- The same contract documents say Eckoh is ISO 27001 and ISO 9001 certified.assets.applytosupply.digitalmarketplace.service.gov.uk · read 15 Oct 2026
- Cloud delivery
- Eckoh describes Secure Call Recording as a managed cloud service intended to remove the need for legacy recording equipment.eckoh.com · read 15 Oct 2026
- Cloud infrastructure
- The FY24 report says Eckoh’s Secure Voice Cloud runs on AWS and Azure, with most clients using AWS.eckoh.com · read 15 Oct 2026
- Company founding and size
- LinkedIn lists Eckoh as founded in 1997 with 201–500 employees.linkedin.com · read 15 Oct 2026
- Company rating on Glassdoor
- 3.8 out of 5 from 89 company reviewsglassdoor.com · read 15 Oct 2026
- Conversation analytics
- The brochure describes searchable keywords, sentiment heatmaps and flagged moments across recordings and transcripts.eckoh.com · read 15 Oct 2026
- Cross-system view
- The product can capture insights across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners.eckoh.com · read 4 Oct 2026
- Customer size
- Eckoh says the product may not be cost-effective for contact centers with fewer than 50 agents.eckoh.com · read 4 Oct 2026
- Data-center location
- Contract documents place Eckoh data-processing facilities in UK Tier 4 data centers.assets.applytosupply.digitalmarketplace.service.gov.uk · read 15 Oct 2026
- Deployment note
- Eckoh's 2023 launch announcement says the product was designed primarily for cloud use and was also available to existing on-premise clients.eckoh.com · read 4 Oct 2026
- Deployment scope
- The service is listed as a public-cloud application that can operate standalone or extend CallGuard and other Eckoh products.applytosupply.digitalmarketplace.service.gov.uk · read 15 Oct 2026
- Hybrid workforce view
- The product can combine insights from different systems, contact centers, hybrid teams and outsourced partners.eckoh.com · read 15 Oct 2026
- Integrations
- The product page names Genesys, Cisco, Avaya, Twilio, and Amazon Connect as telephony connections.eckoh.com · read 4 Oct 2026
