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Eleveo Call Recording
Prague, Czech Republic
What it is
Eleveo Call Recording captures, stores, and retrieves contact center interactions and agent screen activity for quality reviews, coaching, and audits. It can record audio and video calls, emails, chats, text messages, and screens. Managers and trainers can review recordings with agents, while call transcription and a searchable archive support review. Auto Pause and Resume pauses audio and screen recording when specified applications or websites are active. The product includes media lifecycle management and tools to anonymize, extract, and delete personal data for requirements such as GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA. Listed integrations include Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams. Deployment options include on-premises, hybrid, and cloud. Pricing is tailored to the contact center and available on request; support and professional services are included in licensing costs. Eleveo also describes regular security screening, process audits, and vulnerability scans. It is intended for contact center leaders working on compliance, agent performance, training, and customer experience.
For and against
For
- Captures calls, messages, and agent screens.
- Searchable archive and call transcription are available.
- Auto Pause and Resume can pause selected recordings.
- Offers on-premises, hybrid, and cloud deployment.
Against
- Pricing is available only on request.
- Requires a tailored contact center pricing discussion.
The verdict
Eleveo Call Recording combines interaction capture with review, coaching, and compliance tools. Teams should request pricing and confirm the deployment and integration fit for their contact center.
Who it suits
It suits contact center leaders responsible for compliance, quality reviews, agent coaching, or training. Teams needing on-premises, hybrid, or cloud deployment can consider its listed options.
Plans and prices
Custom pricing
Pricing tailored to contact center needs · subscription pricing for on-prem or hybrid · SaaS pricing · support/professional services included
Read 4 Oct 2026 · eleveo.com
On the record
- Auto pause and resume
- Auto Pause and Resume detects when specified applications or websites are in use and pauses audio and screen recording until the agent leaves them.eleveo.com · read 4 Oct 2026
- Channels
- It can capture audio and video calls, emails, chats, text messages, and agents’ screen activity.eleveo.com · read 4 Oct 2026
- Coaching
- Managers and trainers can review recordings with agents to support coaching and agent training.eleveo.com · read 4 Oct 2026
- Compliance tools
- The product page describes media lifecycle management, audit capabilities, and features for anonymizing, extracting, and deleting personal data for GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA.eleveo.com · read 4 Oct 2026
- Deployment
- Eleveo says it offers on-premises, hybrid, and cloud deployment; its pricing page lists subscription pricing for on-prem or hybrid and SaaS pricing.eleveo.com · read 4 Oct 2026
- Integrations
- Eleveo lists Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams among its integrations.eleveo.com · read 4 Oct 2026
- Intended users
- Eleveo describes the product for contact center leadership focused on compliance, agent performance, training, and customer experience.eleveo.com · read 4 Oct 2026
- Pricing inclusions
- The pricing page says support and professional services are included in the licensing cost and Microsoft licensing is not required.eleveo.com · read 4 Oct 2026
- Pricing terms
- Eleveo says pricing is tailored to the contact center and is designed with the customer and their chosen partner; the page provides a request-pricing option rather than a fixed price.eleveo.com · read 4 Oct 2026
- Purpose
- Eleveo Call Recording captures, archives, and retrieves calls and screens to support contact center quality management, reviews, and audits.eleveo.com · read 4 Oct 2026
- Security practices
- Eleveo says it regularly performs security screening, internal process audits, and vulnerability scans, including against SOC 2 assessment, AWS Foundational Security Best Practices, CIS Benchmark, OWASP ASVS Level 3, and OWASP Top 10.eleveo.com · read 4 Oct 2026
- Support
- Eleveo lists regional support phone numbers and support email addresses for EMEA and the Americas.eleveo.com · read 4 Oct 2026
