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Numonix IXCloud
Boca Raton, Florida, United States
What it is
Numonix IXCloud is a cloud-based repository for call recordings and interactions across communication platforms. Its managed Azure SaaS deployment requires no physical or virtual servers for deployment or maintenance. IXCloud records audio, Microsoft Teams video, and VBSS screen sharing, including on-demand Teams recording with PCI muting. A rules engine can select recordings based on call scenario, participant, keywords, and other criteria. Listed integrations include Microsoft Teams, Avaya, and Cisco. Each tenant includes 1 TB of geo-redundant storage, and customers can instead store encrypted recordings in their own Azure Blob account. Security features include role-based access, two-factor authentication, 256-bit AES encryption, and digital signatures. An optional, additional-purchase analytics package adds transcription, on-demand AI summaries, sentiment analysis, and PII redaction; transcription capacity is sold in 100-hour increments. Numonix says IXCloud supports HIPAA and GDPR compliance, while its ISMS is ISO/IEC 27001-certified and it maintains a SOC 2 Type II attestation. Paying customers’ SLA targets at least 99.9% monthly availability, subject to conditions and exclusions. Pricing is on request. The subscription agreement describes a 30-day trial unless extended in writing.
For and against
For
- Managed Azure SaaS needs no customer-maintained servers.
- Records audio, Teams video, and VBSS screen sharing.
- Each tenant includes 1 TB of geo-redundant storage.
- Security features include two-factor authentication and encryption.
- A 30-day trial is described in the subscription agreement.
Against
- Pricing is available on request.
- Analytics is an additional purchase.
- Transcription capacity is sold in 100-hour increments.
- The 99.9% SLA target is subject to conditions and exclusions.
The verdict
IXCloud combines managed cloud recording with configurable capture rules, storage, and security controls. Pricing is on request, and transcription, AI summaries, sentiment analysis, and PII redaction are in an additional-purchase analytics package.
Who it suits
Numonix describes IXCloud for enterprise customers needing cloud-hosted call recording and data security. It may fit organizations that use Microsoft Teams, Avaya, Cisco, or other unified communications platforms and need recording rules or searchable archives.
Plans and prices
Business
Teams PBX · audio, VBSS and video recording · OpenAPI access
Read 15 Oct 2026 · numonix.io
Enterprise
Teams plus other platforms · expanded recording profiles · AD Sync · bring-your-own Azure storage
Read 15 Oct 2026 · numonix.io
Hybrid
non-Teams PBX environments · hybrid deployment
Read 15 Oct 2026 · numonix.io
On the record
- Access controls
- Role-based playback permissions, custom roles, two-factor authentication and single sign-on are supported.numonix.io · read 15 Oct 2026
- AI analytics
- An optional analytics package provides per-call transcription, summaries, sentiment analysis and PII redaction.numonix.io · read 15 Oct 2026
- Analytics
- An additional-purchase analytics package provides transcription and on-demand AI summaries, sentiment analysis, and PII redaction, with transcription capacity sold in 100-hour increments.numonix.io · read 4 Oct 2026
- API documentation access
- The subscription feature document says OpenAPI documentation is provided on request.numonix.io · read 15 Oct 2026
- Audience
- Numonix describes IXCloud as intended for enterprise customers needing cloud-hosted, compliance-caliber call recording and data security.numonix.io · read 4 Oct 2026
- Audio recording
- IXCloud records voice interactions across supported communication platforms and scenarios.numonix.io · read 15 Oct 2026
- Cloud deployment
- The service runs as a fully managed Microsoft Azure SaaS platform and does not require customer servers.numonix.io · read 15 Oct 2026
- Company founded
- LinkedIn lists Numonix's founding year as 2013.linkedin.com · read 15 Oct 2026
- Company legal name
- Microsoft's app certification record identifies the publisher as Numonix LLC.appsource.microsoft.com · read 15 Oct 2026
- Company location
- LinkedIn lists headquarters in Boca Raton, Florida, with an address at 2650 N Military Trail.linkedin.com · read 15 Oct 2026
- Company size
- LinkedIn lists Numonix as a privately held telecommunications company with 11–50 employees.linkedin.com · read 15 Oct 2026
- Compliance
- Numonix says its ISMS is ISO/IEC 27001-certified and it maintains a SOC 2 Type II attestation; it says IXCloud supports HIPAA and GDPR compliance rather than claiming HIPAA certification.numonix.io · read 4 Oct 2026
- Compliance posture
- Numonix states that its ISMS is ISO/IEC 27001 certified and that IXCloud has a SOC 2 Type II attestation.numonix.io · read 15 Oct 2026
- Deployment
- The Azure SaaS platform is fully managed and requires no physical or virtual servers for deployment or maintenance.numonix.io · read 4 Oct 2026
- Extensibility
- The API is intended for CRM or case-management integration, compliance automation, custom dashboards and analytics pipelines.numonix.io · read 15 Oct 2026
- Integrations
- Officially listed integrations include Microsoft Teams, Cisco Webex, Zoom, Avaya and SIPREC, with other platforms supported.numonix.io · read 15 Oct 2026
- Limit: Capterra review coverage
- Capterra reports no user reviews, so it provides no reviewer-derived praise or complaint pattern for IXCloud.capterra.com · read 15 Oct 2026
- Limit: GetApp review coverage
- GetApp lists no user ratings or written reviews for IXCloud.getapp.com · read 15 Oct 2026
