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On the recordRead 15 Oct 202652 facts
Verint Interaction Recording
Melville, New York, USA
Plans and prices
Verint Interaction Recording
Priced on request
Enterprise omnichannel recording; cloud, hybrid, or on-premises deployment; pricing requires contacting Verint
Read 15 Oct 2026 · verint.com
On the record
- APIs and compatibility
- The datasheet says the product works with most major telephony and unified communications environments and offers APIs to facilitate integration with proprietary systems.verint.com · read 7 Oct 2026
- API version status
- The documentation says Ingestion API v1 has been deprecated since HFR5 and is scheduled for removal in a later release.wfoonlinelibrary-wfoonlinedev.azurewebsites.net · read 15 Oct 2026
- Archive management
- Open capture consolidates recordings from multiple systems and third-party applications into one searchable environment.verint.com · read 15 Oct 2026
- Capacity
- The datasheet states that one server can support up to 4,000 recording channels.verint.com · read 15 Oct 2026
- Channel coverage
- The datasheet lists PBX, VoIP, chat, digital collaboration, email, mobile voice and SMS, trading turrets, and face-to-face interactions.verint.com · read 15 Oct 2026
- Communications platforms
- The product provides compliance recording for Microsoft Teams, Skype for Business, Cisco UC, and other communication technologies.verint.com · read 7 Oct 2026
- Company headquarters and founding
- LinkedIn lists Melville, New York as headquarters and 1994 as the founding year.linkedin.com · read 15 Oct 2026
- Company legal name
- The company is identified as Verint Systems Inc.crunchbase.com · read 15 Oct 2026
- Company size
- LinkedIn places Verint in the 5,001–10,000 employee range.linkedin.com · read 15 Oct 2026
- Compliance controls
- The product provides encryption, role-based access, configurable retention, legal hold, deletion, export, and pause-resume controls.verint.com · read 15 Oct 2026
- Compliance standards
- Verint says the solution can help organizations comply with PCI DSS, HIPAA, Dodd-Frank, GDPR, MiFID II, SEC 17a-4, SOX, and FSA requirements.verint.com · read 7 Oct 2026
- Conversational analytics
- Authorized users can ask plain-language questions about interaction data and receive real-time answers.verint.com · read 15 Oct 2026
- Deployment
- Recording solutions are offered in fully cloud, hybrid, and fully on-premises configurations.verint.com · read 15 Oct 2026
- Documentation depth
- Online help includes installation, configuration, API, recorder administration, ingestion, and integration-adapter procedures.wfo.f2.verintcloudservices.com · read 15 Oct 2026
- Encryption
- The product offers a FIPS-compliant key management server supporting AES-256 end-to-end encryption for data being recorded, archived, or replayed.verint.com · read 7 Oct 2026
- Installation requirement
- Enterprise deployment requires physical setup of all required servers plus server names, ports, qualified domain names, and application aliases.wfo.f2.verintcloudservices.com · read 15 Oct 2026
- Integration adapter
- The Interaction Capture Control API adapter supports ingesting third-party email, web chat, and post-call audio and video engagements.wfo.mon2.verintcloudservices.com · read 15 Oct 2026
- Integrations
- The datasheet names Verint Quality Management, Workforce Management, Speech Analytics, Desktop and Process Analytics, and Identity Authentication and Fraud Detection as suite solutions it can work with.verint.com · read 7 Oct 2026
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