ServiceTrade

ServiceTrade is field service management software for commercial fire protection and mechanical contractors. It brings office and field work together through scheduling, dispatch, job tracking, project management, and billing. The technician app provides job and customer details, asset history, service tasks, forms, GPS time tracking, and work documentation tools. Digital inspections can feed compliance reports and turn findings into deficiencies and repairs. The platform also supports invoicing and payments, offline mode, route optimization, customer portals, and recurring jobs.

Select includes a dispatch board and map scheduler, service and job tracking, equipment history, online quotes, unlimited office users, and an Android and iOS technician app. Premium adds AI-powered smart features, business insights, technician tasking and timecards, advanced quoting and invoicing, and a customer portal. Enterprise adds multi-brand and multi-region operations, advanced sales workflows, recurring contract proposals, parts and inventory management, and technician capacity planning. Integrations include QuickBooks, Sage Intacct, Microsoft Dynamics 365, and Acumatica. Pricing is on request; there is no free plan.

ServiceTrade brings dispatch, field documentation, inspections, and billing into one contractor-focused platform. Check the plan details and integration requirements against your workflows, since pricing is by request and integration costs may vary.

ServiceTrade suits commercial service contractors, including teams in fire protection, mechanical service, HVAC, electrical, refrigeration, and kitchen exhaust cleaning. It is intended for operations that need to coordinate office staff, field technicians, inspections, and billing.

ServiceTrade is field service software for commercial contractors, particularly teams in fire protection, life safety, and mechanical service. It is strongest where inspections, equipment records, repeat work, and technician dispatch need to stay connected. Small operators seeking a transparent, low-cost plan may find its custom-quote model a poor fit.

Overview

Founded in 2012 and headquartered in Durham, North Carolina, ServiceTrade serves mechanical service, fire protection and life safety, commercial HVAC, electrical, refrigeration, and kitchen exhaust cleaning businesses. It brings office and field workflows together, from scheduling and dispatch through job tracking, project management, and billing. That breadth suits contractors managing ongoing service operations better than businesses that need only a simple calendar and work-order tool.

Key features

The technician app for Android and iOS carries job and customer information, equipment history, service tasks, forms, GPS time tracking, and work documentation into the field. Offline mode is useful when connectivity is unreliable, while route optimization and recurring-job support address the logistics of repeat visits. Invoicing and payments and a customer portal extend the workflow beyond dispatch, although the value depends on how much of that process a contractor wants in one system.

Digital inspections support compliance reporting, and findings can be turned into deficiencies and repairs. That connection is particularly relevant to fire protection and other inspection-led work: teams can link a recorded issue to follow-up service rather than treating inspection records as an endpoint. The dispatch board, map scheduler, job tracking, equipment history, and quotes provide the operational foundation; higher plans add more advanced workflows.

Integrations include QuickBooks, Sage Intacct, Microsoft Dynamics 365, and Acumatica, along with accounting, ERP, compliance, fleet, and business tools. Data flows and synchronization timing vary, and setup, implementation, subscription, or third-party charges may apply. Buyers should confirm both the required connection and its associated costs before choosing a plan. ServiceTrade reports SOC 2 Type 1 certification, secure single sign-on, role-based permissions, encrypted data transmission, and regular security testing. Support includes documentation, email, in-app chat, and phone; telephone support is for paid-plan customers.

Pricing

ServiceTrade has no free plan and uses custom pricing, based mainly on technician count and the selected suite. That model can accommodate different operating scales, but it makes direct budget comparisons difficult until a contractor requests a quote. The published plans do not include prices, so prospective customers should compare the quote against their technician count, desired capabilities, and any integration expenses.

Select

Select includes unlimited office users, the Android and iOS technician app, dispatch board and map scheduler, service and job tracking, equipment history, and online quotes. It is the entry point for teams that need core field coordination and quoting. Unlimited office users may suit contractors with a larger office staff, but the plan does not include the advanced capabilities described for Premium and Enterprise.

Premium

Premium includes everything in Select, plus AI-powered smart features, business insights, technician tasking and timecards, advanced quoting and invoicing workflows, and a customer service portal. It is the more relevant tier for businesses that want to extend dispatch into technician management, customer access, and more developed billing processes.

Enterprise

Enterprise adds multi-brand and multi-region operations, advanced sales workflows, recurring contract pricing and proposals, parts and inventory management, and technician capacity planning on top of Premium. These additions target larger or more operationally complex contractors; a single-region team without inventory or capacity-planning needs may not benefit enough to justify the higher tier.

Platforms

ServiceTrade supports web, Android, iOS, and API access. Mobile apps are available for both major phone platforms, and offline mode supports field work when a connection is unavailable. The platform also reports invoicing and payments, route optimization, customer portal, and recurring-job capabilities.

Who it's for

ServiceTrade is a strong fit for commercial fire protection and mechanical contractors whose work combines inspections, equipment history, service calls, recurring jobs, and billing. Its listed industries also include commercial HVAC, electrical, refrigeration, and kitchen exhaust cleaning. Contractors with compliance-heavy workflows or multiple operating regions have a clearer reason to consider its upper tiers. A small business that mainly needs basic scheduling, or a buyer who needs a published price before engaging a vendor, should look elsewhere.

Pros and cons

• Inspection-to-repair workflow: Digital inspection findings can become deficiencies and repairs, a meaningful advantage for compliance-led service work.
• Broad field coverage: Dispatch, job tracking, equipment history, offline mobile work, route optimization, recurring jobs, and billing address connected parts of contractor operations.
• Scales to complex organizations: Enterprise adds multi-brand and multi-region operations, inventory, and technician capacity planning.
• Custom pricing: No public plan prices or free plan make it harder for smaller buyers to assess affordability upfront.
• Integration costs can add up: Setup, implementation, subscription, or third-party fees may apply, and synchronization behavior varies by integration.

Alternatives

SedonaOffice is another paid option, with Android, iOS, web, API, Windows, and self-hosted platforms; consider it if that platform range is a priority. Ember Software is a paid option for buyers comparing contractor software with custom subscription-order pricing. AlarmOps may suit smaller fire-system teams seeking a published entry price: its Starter plan is £59 a month, covers up to three engineers with no job limits, and includes BAFE compliance, digital forms, mobile apps, email support, and live chat.

Ascora is worth comparing for trade businesses that prefer published per-user pricing: Essentials is $45 a month and Elite is $59 a month, both billed per user, per month. Cornerstone Billing Solutions offers a Service Pro plan with no account minimum, five desktop users, and three mobile app users, making it an alternative to evaluate when those user allowances match the operation. HiveSuite has a Solo plan at £34.99 a month, billed monthly and including VAT, with one admin and two crew; it is a lower-cost option to compare for a very small team.

Neyodesk offers a Monthly Plan at ₹499 a month with unlimited service tickets, automated client messaging, email notifications, and team collaboration. Optsy is another paid platform with web, Android, iOS, API, and self-hosted options; consider it if that deployment mix is important. For category-specific comparisons, see Security System Installer Software, Field Service Management Software, Electrical Contractor Software, Fire Protection Software, Dispatch Management Software, and HVAC Software.

Verdict

Choose ServiceTrade if your commercial contracting business needs dispatch, mobile job documentation, inspections, equipment history, and billing to work as a connected operation. Inspection findings flowing into repairs are its clearest practical advantage for fire protection and other compliance-driven teams. Look elsewhere if you need upfront pricing or a simpler, budget-first tool; the custom quote and potential integration costs make total spend harder to judge before a sales conversation.