Zuper

Zuper is an AI operating system for service businesses, with field operations tools spanning work orders, scheduling, dispatching, invoicing, payments, and configurable no-code workflows. Its AI tools can draft job notes and summaries, surface next actions, and answer crews’ questions in the field. The mobile app lets teams manage jobs, schedules, customer information, inventory, estimates, payments, and timekeeping. Zuper supports Android, iOS, web, and API access, and lists offline mode, route optimization, recurring jobs, and a customer portal. Integrations include Stripe, Salesforce, Slack, Microsoft Teams, Zendesk, Xero, and QuickBooks. The company identifies HVAC, plumbing, solar, roofing, and landscaping teams among the businesses it serves. It states that it is ISO/IEC 27001:2022 certified and SOC 2 Type II compliant. Support is available through an online help center, email, and phone, with live demos and onboarding assistance. Pricing is on request. Zuper Connect starts at $299 a month, requires a separate license, and is available in the United States and Canada.

Zuper combines field service operations, mobile team tools, and AI assistance, with listed integrations for business systems. Buyers should distinguish the general pricing-on-request offer from the separately licensed Connect plan.

Zuper may suit field service teams in HVAC, plumbing, solar, roofing, and landscaping that need tools for coordinating jobs and payments. Its mobile app and offline mode may be relevant to crews working in the field.

Zuper is an operations platform for service companies that combines office dispatch with mobile field work. It suits trade businesses with recurring jobs and crews working across multiple locations, especially HVAC, plumbing, solar, roofing, and landscaping teams. The main appeal is a single workflow spanning customer intake, field execution, invoicing, and payment, balanced against a separately licensed Connect offering.

Overview

Zuper positions itself as an AI operating system for service businesses, covering the process from the first customer call through final payment. Its field-service tools bring work orders, scheduling, dispatch, invoicing, payments, and configurable no-code workflows into one operating layer. That breadth is most useful when office coordinators and technicians need the same job record rather than a collection of disconnected systems.

The platform is paid with custom pricing for the core offering. Zuper was founded in 2016 and is headquartered in Sammamish, Washington, while the company also describes its headquarters as Seattle. Support includes an online help center, email, and phone, with live demos and onboarding assistance.

Key features

Work orders, scheduling, dispatch, invoicing, and payments cover the essential service lifecycle. Route optimization can help coordinators reduce inefficient travel, while recurring jobs support maintenance programs and repeat visits. A customer portal adds a self-service channel for customers who need job or account interaction without calling the office. Configurable no-code workflows are valuable for businesses that have distinct approval, dispatch, or completion steps and do not want every change to require development work.

The mobile app gives field teams access to jobs, schedules, customer information, inventory, estimates, payments, and timekeeping. Offline mode is a meaningful advantage for crews in basements, rural areas, or other places where a reliable connection cannot be assumed. It also makes the mobile side more practical than a system that depends on constant connectivity.

Zuper’s AI features focus on reducing field administration: it can draft job notes and summaries, surface next actions, and answer crews’ questions while they work. These tools may shorten documentation time, but they complement rather than replace the underlying scheduling, job, and payment processes.

Integrations listed by Zuper include Stripe, Salesforce, Slack, Microsoft Teams, Zendesk, Xero, and QuickBooks. This gives teams routes into payment processing, CRM, communication, support, and accounting workflows instead of forcing every business function into Zuper alone.

Pricing

Zuper’s main pricing is custom pricing, so buyers need a quote before they can compare total cost with per-seat products. That approach may suit organizations with unusual workflows or team sizes, but it makes straightforward budget planning harder.

Zuper Connect

$299 a month. Zuper Connect requires a separate Zuper Connect license and is available in the United States and Canada, with expansion to other regions based on customer demand. The separate license is the key commercial condition: teams should confirm whether Connect is needed for their intended payment or connectivity workflow and account for it alongside the core platform price. There is no free plan or trial term given for Zuper, and no seat or usage quotas are stated.

Platforms

Zuper supports Android, iOS, web, and API access. Both major mobile platforms are covered, so mixed-device field teams can use the mobile app while office systems can connect through the web or API. Offline mode further strengthens the case for mobile crews operating beyond dependable network coverage.

Who it's for

Zuper is a strong candidate for established HVAC, plumbing, solar, roofing, and landscaping businesses that need dispatch, field execution, recurring work, customer access, and payment handling in one system. It is also suited to teams that value accounting and CRM connections, or that need no-code process configuration.

Smaller operators seeking a clearly published, low-cost entry plan may find custom pricing and the additional Connect license difficult to evaluate. Businesses outside the United States and Canada that require Connect should also verify regional fit before committing.

Pros and cons

Pros

• End-to-end service workflow: Work orders through invoicing and payments reduce the need to hand jobs between separate operational tools.
• Useful field coverage: Mobile access to inventory, estimates, timekeeping, and customer data keeps more of the job record with the crew.
• Offline capability: Crews can continue using mobile job tools when connectivity is unreliable.
• Process flexibility: No-code workflows, route optimization, recurring jobs, and a customer portal address common operational variations.
• Business-system connections: Stripe, Salesforce, Slack, Microsoft Teams, Zendesk, Xero, and QuickBooks can link surrounding workflows.
• Documented security posture: Zuper states ISO/IEC 27001:2022 certification and SOC 2 Type II compliance.

Cons

• Opaque core pricing: Custom pricing prevents a quick cost comparison and requires a sales conversation.
• Separate Connect cost: Connect starts at $299 per month and requires its own license.
• Regional Connect scope: Connect is currently positioned for the United States and Canada, limiting its fit for teams elsewhere.
• No published entry limits: Buyers are not given stated seat, quota, or trial terms to use for initial planning.

Alternatives

ServiceM8 is the better starting point for a very small operation wanting a free plan, with one user and 30 jobs per month, plus a free trial.

FieldPulse is worth considering when seat-based pricing tailored to team needs is preferable.

Commusoft offers tiered choices oriented toward paperless job tracking or broader customer-journey and scheduling needs.

Fergus suits buyers who want quoting, job cards, GPS tracking, timesheets, calendars, and recurring jobs in an Essentials plan.

Jobber is a clearer fit for teams comparing published entry pricing, with a Core plan at $29 a month when billed annually.

ServiceBox is an alternative with published Starter and Standard monthly tiers for smaller qualifying operations and larger teams.

ServiceTrade is another paid field-service option with unlimited office users and technician apps for Android and iOS.

Tradify may suit teams wanting a published Lite price of $47 per user per month and core job-management, scheduling, quoting, and invoicing tools.

For category-level comparisons, browse Electrical Contractor Software, Field Service Management Software, Pressure Washing Software, HVAC Software, and Plumbing Software.

Verdict

Choose Zuper if your service business needs a broad, mobile-first operating system that connects dispatch, recurring work, field records, invoicing, payments, and business software integrations. Its offline mobile tools, configurable workflows, and field-focused AI are the strongest reasons to shortlist it. Look elsewhere if you need transparent upfront pricing, a free entry tier, or Connect outside the United States and Canada; the custom core price and separate $299-per-month Connect license make those requirements harder to satisfy.