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Odyssee Field Service
Odyssee Field Service · Brussels, Belgium · founded 2008
What it is
Odyssee Field Service, also presented as Wello Solutions, is field service management software for companies providing installation, maintenance, and repair services. Teams can create, assign, track, and complete work orders with service reports. Scheduling includes drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel-time information. The technician app supports offline work-order execution and customer signatures. The software is listed for Android, iOS, web, and Windows, with a worker mobile app, vehicle dispatch, territory management, board schedule views, and live location tracking. Wello says it offers a documented API and more than 3,000 no-code integrations through Zapier; one described case connects it with Odoo. Listed security measures include SSL encryption, Microsoft Azure hosting, and regular assessments by third-party security firms. Plans require at least three users. Essential costs €35 a month per user, Advanced costs €59 a month per user, and Expert costs €89 a month per user when billed annually. A free trial is available, but there is no free plan.
For and against
For
- Work orders include service reports and status tracking.
- Technicians can execute work offline and collect signatures.
- Scheduling includes routing and travel-time information.
- Available on Android, iOS, web, and Windows.
Against
- Plans require a minimum of three users.
- There is no free plan.
- Essential starts at €35 per user per month.
The verdict
Wello brings work orders, scheduling, and mobile technician tools together for field service teams. A free trial is available, but businesses need at least three users and paid plans start at the listed Essential rate.
Who it suits
It suits service businesses that need to coordinate installation, maintenance, or repair work across field teams. The listed industries include HVAC and refrigeration, energy, heavy equipment, and facilities services.
Plans and prices
Essential
Plans available for businesses with a minimum of 3 users · For small service teams
Read 29 Sep 2026 · wello.solutions
Expert
Plans available for businesses with a minimum of 3 users · For evolved service operations
Read 29 Sep 2026 · wello.solutions
Start
Customers and equipment · service parts · work orders · mobile execution
Read 15 Oct 2026 · ods.wello.net
Advanced
Start features · customer portal/service desk · contractors · custom workflows and fields
Read 15 Oct 2026 · ods.wello.net
Professional
Advanced features · maintenance contracts · warranty plans/BOM · checklists
Read 15 Oct 2026 · ods.wello.net
Enterprise
Professional features · SLA monitoring · activity logs · Planning & Route Assistant
Read 15 Oct 2026 · ods.wello.net
Enterprise AI
AI-driven operations
Read 29 Sep 2026 · wello.solutions
Ultimate
Tailored for big companies and teams
Read 29 Sep 2026 · wello.solutions
On the record
- AI scheduling
- The platform matches technician skills, location and availability and can automatically re-plan when jobs change.wello.solutions · read 15 Oct 2026
- API
- The documented REST API supports XML or JSON and HTTP GET, POST, PUT and DELETE operations against controllers such as Company and Jobs.developers.wello.solutions · read 15 Oct 2026
- Browser requirements
- The cloud portal works in modern Chrome, Edge and Firefox on Windows; Chrome is recommended on macOS, while Safari is unsupported.help.wello.solutions · read 15 Oct 2026
- Cloud hosting
- Wello describes itself as a redundant cloud/SaaS service with a stated 99.99% uptime guarantee.help.wello.solutions · read 15 Oct 2026
- Company founding and headquarters
- LinkedIn lists the company as founded in 1996 and headquartered in Brussels, Belgium.pw.linkedin.com · read 15 Oct 2026
- Company size
- LinkedIn lists Wello Solutions as a privately held software-development company with 51–200 employees.pw.linkedin.com · read 15 Oct 2026
- Compliance
- The plan comparison lists compliance standards including GDPR, ISO, and SOC.wello.solutions · read 29 Sep 2026
- Customer portal
- Advanced and higher plans provide a web customer portal and service desk for communication and requests.ods.wello.net · read 15 Oct 2026
- Developer documentation
- The developer site includes authentication, data formats, OData, versioning, security/encryption, Swagger code, examples, downloads and a change log.developers.wello.solutions · read 15 Oct 2026
- Equipment management
- Equipment records include locations, document storage, parts, log books, bills of material, stock locations and change histories.ods.wello.net · read 15 Oct 2026
- Free trial
- A guided free trial is available by contacting Wello; it starts on the Start plan with one administrator and one technician license.help.wello.solutions · read 15 Oct 2026
- Integrations
- Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs.apps.apple.com · read 15 Oct 2026
- Intended industries
- The maker describes serving HVAC and refrigeration, maintenance and repair, installation, energy, testing and inspection, heavy equipment, and facilities service teams.wello.solutions · read 29 Sep 2026
- Legal entity
- The product site and app listing identify the maker as Odyssee Mobile NV.wello.solutions · read 15 Oct 2026
- Licence status
- The site presents the service as proprietary software and carries an Odyssee Mobile copyright notice stating all rights reserved.wello.solutions · read 15 Oct 2026
- Limit: bugs
- A Capterra reviewer reported occasional bugs, though they said fixes arrived quickly.capterra.com · read 15 Oct 2026
- Limit: integrations
- A Capterra reviewer reported no direct Freshworks connector and used Zapier instead.capterra.com · read 15 Oct 2026
- Limit: licensing cost
- A G2 reviewer says every administrator needs a separate license, making the product less suitable for freelancers.g2.com · read 15 Oct 2026
