Salesforce Field Service

iPhone + Android

8.9No. 2 of 95
in Field Service Management Software

Recognised40% of the score98
Phone app26% of the score100
Documented20% of the score98
Free plan14% of the score0

Free plan: Trial only
Paid plans from: $14.58/mo
Runs on: Android, api, iPhone, Web

Summary

Salesforce Field Service is ranked #2 of 95 in field service management software on Samsung Mobile US Press, made by Salesforce Field Service (San Francisco, California, United States). It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered. Paid plans start at $14.58/mo.

Salesforce Field Service plans and pricing

All plans

Dispatcher $175/mo Billed annually AI-powered scheduling and route optimization · Real-time visibility into field operations · Intelligent job assignment and reallocation salesforce.com · 22 Sept 2026

Technician $175/mo Billed annually Offline work-order access · Quotes and payment collection in the field · Custom mobile experiences salesforce.com · 22 Sept 2026

Contractor Plus $80/mo $80 per user per month; $32 per login also shown; per-user products require an annual contract Contractor portal and mobile app access · Cross-sell and upsell capabilities · Performance tracking salesforce.com · 22 Sept 2026

Field Service Plus $230/mo Billed annually Dispatcher and Technician functionality · Service Cloud and Sales Cloud functionality · Complete selling and service solution salesforce.com · 22 Sept 2026

Agentforce 1 Field Service $650/mo Billed annually 1M Flex Credits per organization per year · 2.5M Data Cloud Credits per organization per year salesforce.com · 22 Sept 2026

Contractor Plus $80/mo $80 user/month or $32/login Contractor portal and mobile app · Cross-sell and upsell · Performance tracking salesforce.com · 4 Oct 2026

Compared on field service management software

Free plan: Nosalesforce.com
Paid from: $175/user/mosalesforce.com
Mobile platforms: bothsalesforce.com
Invoicing and payments: Yessalesforce.com
Offline mode: Yessalesforce.com
Route optimization: Yessalesforce.com
Customer portal: Yessalesforce.com
Recurring jobs: Yessalesforce.com

Facts

What it does: Field Service and Operations manages frontline field work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data.salesforce.com · 4 Oct 2026
Scheduling: Its scheduling and optimization engine automates workforce scheduling, reduces travel time, and helps meet service-level agreements.salesforce.com · 4 Oct 2026
Dispatch: The dispatch console helps organize employees, contractors, and robotic resources by availability or skill and coordinate work across territories.salesforce.com · 4 Oct 2026
Mobile app: The Android and iOS mobile app is described as offline-first and can provide access to thousands of records without an internet connection.salesforce.com · 4 Oct 2026
Work orders: The platform supports creating, assigning, executing, and debriefing work orders through a digitized lifecycle.salesforce.com · 4 Oct 2026
Asset management: Asset Service Management supports real-time asset tracking and preventive maintenance plans based on asset use, condition, and criteria.salesforce.com · 4 Oct 2026
AI features: Agentforce can assist with appointment scheduling, technician briefs and troubleshooting, post-work summaries, and dispatcher exception handling.salesforce.com · 4 Oct 2026
Customer tools: Appointment Assistant lets customers schedule appointments and receive real-time updates, while Visual Remote Assistant connects customers with experts through real-time video.salesforce.com · 4 Oct 2026
Integrations: The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data.salesforce.com · 4 Oct 2026
Security and compliance: Salesforce’s Trust and Compliance Documentation includes security, privacy, and architecture information, audits and certifications, controls, infrastructure, and subprocessors.salesforce.com · 4 Oct 2026
Support: The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; Premier offers 24/7 support for business-stopping issues.salesforce.com · 4 Oct 2026
License requirements: Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors require at least one Dispatcher license to use the scheduling tool.salesforce.com · 4 Oct 2026