Onro

Onro is courier software for delivery companies, with tools for dispatch, route planning, drivers, and customer orders. Dispatchers can assign work manually or automatically, monitor drivers and orders in real time, and optimize routes with multiple drops. The driver app supports route execution, signatures and photos as proof of delivery, barcode scanning, cash on delivery, and earnings tracking. Customers can book and track orders through web and mobile apps, receive SMS, email, or WhatsApp updates, chat with teams and drivers, and pay using a payment gateway. Supported workflows include on-demand, scheduled, hub-based, pickup-only, delivery-only, combined pickup-and-delivery, and multi-stop deliveries. The integrations directory lists 78 integrations across messaging, payments, POS, support, CRM, mapping, email, VoIP, automation, and accounting, including Stripe, PayPal, Google Maps, Shopify, and WooCommerce. Platforms include Android, iOS, web, and API. The Business plan costs $239 a month and includes 1,500 deliveries. A free demo is also listed, with unlimited demo use and no credit card required. Onro is based in Kaunas, Lithuania, and was founded in 2019.

Onro covers delivery operations from dispatch and driver workflows to customer booking and tracking. The Business plan’s delivery allowance and possible additional costs are worth considering alongside the free demo.

It suits courier, delivery, ecommerce, food, beverage, laundry, and pharmacy businesses that need dispatch and order-tracking tools. Companies should consider the Business plan’s 1,500-delivery allowance and the stated extra-cost conditions for app publishing, setup, or custom integrations.

Onro is courier operations software for delivery businesses that need to coordinate dispatch, drivers and customer orders. It is best suited to operators handling varied delivery workflows; its broad toolkit is appealing, but the Business plan’s 1,500-delivery limit makes volume and extra costs important to weigh.

Overview

Onro brings dispatch, driver execution and customer booking and tracking together, with support for on-demand, scheduled, pickup-only, delivery-only, pickup-and-delivery, hub-based and multi-stop work. That range suits companies whose operations span more than one delivery pattern. A business with a single, simple workflow may not need the breadth.

Onro was founded in 2019 and is headquartered in Kaunas, Lithuania. The company says the product debuted in December 2019 after five years of experience designing shipping software.

Key features

Dispatch and driver operations

Dispatchers can assign work automatically or manually, monitor orders and drivers in real time, and optimize multi-drop routes. Vehicle dispatch, territory management and live location tracking extend the operational view. The driver app supports route execution, barcode scanning, proof of delivery by signature or photo, cash on delivery and earnings tracking. This combination is useful for teams that need delivery records and driver workflows alongside dispatch, not just route assignment.

Customer service and integrations

Customers can book and track orders through web and mobile apps, receive SMS, email and WhatsApp updates, chat with the team and drivers, and pay through a payment gateway. These options give delivery businesses several ways to keep customers informed and handle orders, although publishing apps carries an additional cost.

The integrations directory covers 78 connections across messaging, payments, POS, support, CRM, mapping, email, VoIP, automation and accounting, including Stripe, PayPal, Google Maps, Shopify and WooCommerce. That breadth may help businesses connect delivery operations to existing tools; custom integrations can add development costs.

Security and support

Onro says it encrypts data in transit and at rest, does not store passwords in plain text, and supports role-based access groups. It says it does not sell customer data, limits sharing to vendors needed to run the service, and responds to EEA residents’ GDPR requests within a month. For healthcare delivery operations, it says it supports HIPAA workflows and will sign a Business Associate Agreement, with role-based access, encryption, optional call masking and digital proof of delivery.

Onro says it provides timely support and releases updates almost monthly. Its help center includes setup, customization, integration and troubleshooting guides, a practical resource for teams configuring a broad operations system.

Pricing

The Demo Free plan costs nothing and includes all features, unlimited orders, users and drivers, no credit card requirement, and full customization. This makes it suitable for evaluating configuration and workflows without an order cap, but it is a demo plan rather than a priced operating tier.

The separate Free Demo plan also costs nothing, offers unlimited demo use and requires no credit card. It is a low-commitment way to explore the product, but its stated offer is narrower than Demo Free’s feature and user allowances.

Business costs $239 a month, billed Monthly, and includes 1,500 deliveries. It is the clearest fit for companies that can work within that allowance; operators with higher volumes should account for the limit before committing. App publishing has a cost, so businesses planning customer or driver apps should include that expense in their budget.

Enterprise has custom pricing and includes everything in Business, plus white-label customer and driver apps, a white-label customer portal, custom domains and removal of Onro branding. It is aimed at businesses that need branded experiences; a minimal setup fee also applies.

Platforms

Onro supports Android, iOS, web and API access. That mix covers mobile use by drivers and customers alongside browser-based operations and integrations.

Who it's for

Onro identifies on-demand delivery firms, food delivery businesses, pickup and delivery companies, ecommerce businesses, courier companies, beverage businesses, laundries and pharmacies as potential customers. It is most compelling where dispatch, driver activity and customer communication need to work across multiple delivery workflows. Smaller or lower-volume operators should compare the Business allowance and app-publishing cost with their needs.

Pros and cons

• Pros: Automatic and manual dispatching, real-time monitoring and multi-drop optimization bring core coordination tools together.
• Pros: Driver workflows include proof of delivery, barcode scanning, cash on delivery and earnings tracking.
• Pros: Booking, tracking, messaging and payment options support customer interactions across web and mobile.
• Cons: Business includes 1,500 deliveries, which may constrain higher-volume operators.
• Cons: App publishing, Enterprise setup and custom integrations can add costs beyond the plan price.
• Cons: White-label branding is reserved for Enterprise, so businesses wanting branded apps or portals must choose custom pricing.

Alternatives

For a free dispatch option, Dispatch Software is a category to explore. Businesses comparing broader delivery operations tools can browse Delivery Management Software.

Resgrid is worth considering for teams that need a free plan for up to 10 entities, with push notifications and email but no SMS; it also supports Linux, macOS, Windows and self-hosting. Fieldified may suit teams seeking a free plan with scheduling, invoicing, CRM and reporting, subject to usage limits, or a Basic plan at $49 a month billed for 5 users.

Super Dispatch offers a free Carrier TMS Lite plan with a driver app, a limited carrier dashboard and Super Loadboard, but no advanced reporting or automated inv...

Haul-IT is another option to compare. Odyssee Field Service may fit small service businesses willing to start at €35 a month per user, with a minimum of three users. Reliance Corrective Action is another paid option to consider.

TruckLogics may be a better fit for owner-operators with 1–2 trucks, with a listed Owner Operator plan at $35.96 a year. Dispatch offers a Pro plan at $139 a month for suggested teams of 1–10, with unlimited jobs and appointments.

Verdict

Onro is a strong candidate for delivery companies that need dispatch, driver execution and customer-facing ordering across varied workflows, especially when integrations and healthcare delivery support matter. Its main reason to choose it is the breadth of operations in one platform; look elsewhere if the 1,500-delivery Business allowance, app-publishing costs or Enterprise-only branding do not suit your budget or scale.