MileApp

MileApp is a no-code platform for planning, executing, and monitoring field operations in a shared workflow. It is designed for logistics, sales, and technical-service teams, with dispatch management and route optimization. The maker says its smart algorithms can reduce travel time by up to 40% while minimizing fuel consumption. Real-time tracking provides GPS monitoring, live ETAs, and customer notifications. Its Field App captures photos, signatures, location stamps, and structured data, and can operate offline before synchronizing after reconnection. Native Field App applications are available for Android and iOS. Webhooks and an API can receive tasks from WMS or ERP systems and synchronize data back to CRM systems. Automated customer updates can be sent through WhatsApp or email. MileApp describes security controls including SSO and MFA integrations, granular permissions, and encryption at rest and in transit. The company says it completed SOC 2 Type 2 and ISO 27001:2022 audits or certifications. The free plan costs nothing and allows 1,000 tasks monthly; Pro costs 2,500,000 IDR a month.

MileApp combines dispatch, tracking, route planning, and field data capture for operational teams. The free plan has a monthly task ceiling, while Pro offers additional tasks at IDR 1,000 each.

MileApp suits logistics, sales, and technical-service operations that coordinate field tasks, routes, and customer updates. The Field App supports teams using Android or iOS devices, including offline work.

MileApp is a no-code field-operations platform for logistics, sales, and technical-service teams. It suits organizations that want dispatch, routing, tracking, mobile data capture, and business-system integration in one workflow. The deciding issue is scale: its free tier is tightly capped, while higher workloads move to paid or custom terms.

Overview

Founded in 2015 by a maker headquartered in Jakarta, Indonesia, MileApp joins planning, execution, and monitoring rather than treating delivery tracking as a separate utility. That makes it relevant to delivery fleets as well as sales representatives and technical-service crews working away from the office.

The no-code approach is aimed at configuring operational flows without building a bespoke application. MileApp says it serves more than 50,000 users processing over 1.5 million tasks daily, indicating a product positioned for substantial operational volumes, although the plan limits still determine what a particular customer can run.

Key features

Dispatch, routing, and customer visibility

Dispatch management and route planning sit alongside real-time GPS monitoring and live ETAs. This combination helps a coordinator assign work while giving customers progress visibility from the same system. Automated updates can be sent through WhatsApp or email, which is useful when routine status messages would otherwise consume dispatcher time.

MileApp says its smart routing algorithms can cut travel time by up to 40% while reducing fuel consumption. That is a stated potential, not a result every operation should assume. The practical value will depend on route density, constraints, and the quality of planning data supplied to the system.

Field App and proof of delivery

The native Android and iOS Field App captures photos, signatures, location stamps, and structured form data. Offline operation allows crews to continue recording work when connectivity drops, with automatic synchronization after reconnection. For delivery and service organizations, that creates a usable record of completion and supports photo-and-signature proof of delivery instead of relying on separate paperwork.

Integrations and controls

Webhooks and an API can push tasks from WMS or ERP platforms and synchronize data back to CRM systems. That matters most to teams that already depend on business software and need field activity to flow into it. SSO and MFA integrations, granular permissions, and encryption for data in transit and at rest address common enterprise control requirements. MileApp describes SOC 2 Type 2 and ISO 27001:2022 audits or certifications, and advertises a 99.95% uptime SLA with guaranteed 24/7 availability. Enterprise customers receive 24/7 priority support with direct channels to senior engineers.

Pricing

MileApp uses a freemium structure. The Free plan costs nothing, billed IDR 0, with unlimited users, 1,000 tasks per month, up to 10 vehicles per routing, one automation scenario, and 100 components per flow. It is a sensible way to run a small operation or prove a workflow, but the ceiling is firm: users cannot create additional tasks after reaching 1,000 in a month.

Pro costs 2,500,000 IDR per month, billed IDR2,500,000/ mo. It includes unlimited users, 2,500 tasks per month, up to 50 vehicles per routing, three automation scenarios, and 200 components per flow. Extra tasks cost IDR 1,000 each, giving growing teams a way to extend capacity while making overage costs directly tied to usage. Pro is the practical tier for established operations that need more vehicles and richer automations but can forecast monthly demand.

Enterprise has custom pricing and removes the listed ceilings with unlimited tasks, vehicles, automation scenarios, and components. It is the appropriate route for large or variable workloads, particularly where the stated support and security controls are procurement requirements. Teams needing predictable low-volume use should stay on Free; teams exceeding its task cap should not treat it as a permanent production tier.

Platforms

MileApp provides Android, iOS, web, and API access. The driver-facing app runs on Android, while the Field App has native Android and iOS applications. Web access suits coordinators, and the API supports system-to-system workflows.

Who it's for

MileApp is a strong fit for logistics operators coordinating deliveries, sales organizations assigning field visits, and technical-service businesses collecting structured job evidence. It is especially compelling when live ETAs, customer notifications, offline capture, and ERP, WMS, or CRM synchronization need to coexist. It is less suitable for very small workloads that will quickly exceed 1,000 monthly tasks or for buyers seeking a simple route planner without broader field-operations requirements.

Pros and cons

Pros

• One operational workflow: dispatch, routing, tracking, notifications, and field capture are combined instead of split across separate tools.
• Offline evidence capture: photos, signatures, location stamps, and structured data continue to work without a connection and sync later.
• Integration depth: webhooks and an API connect task flow with WMS, ERP, and CRM systems.
• Enterprise controls: SSO, MFA, permissions, encryption, stated compliance credentials, and a 99.95% uptime SLA support larger deployments.

Cons

• Free capacity is limited: the 1,000-task monthly cap stops new task creation once reached.
• Pro overages add up: the 2,500-task allowance is supplemented at IDR 1,000 per extra task.
• Enterprise pricing is custom: organizations needing unlimited capacity must engage with sales rather than compare a published figure.
• Driver platform coverage is narrower: the driver app is specified for Android, even though the broader Field App supports iOS.

Alternatives

For a broader shortlist, see Delivery Management Software.

Route4Me is a better choice when a dedicated route-planning product and a low-cost USD subscription matter: its Free plan allows 10 stops with routes saved for seven days, while Monthly is $9.99 a month with unlimited stops.

Routific suits teams wanting a free tier up to 100 orders a month and a free trial, with all features except SMS notifications on Free.

Locus Last-Mile Delivery Software is aimed at enterprise deployments priced by scope, volume, and constraint complexity.

Bringg is an enterprise platform whose price requires contacting the maker for a demo.

Onro offers a free demo plan with unlimited orders, users, and drivers.

FarEye Last Mile is an enterprise solution sold through a meeting with FarEye.

DispatchTrack is a paid delivery-management alternative.

Fleetbase is worth considering when self-hosting or a cloud plan with unlimited orders and users is preferred; Fleetbase Cloud is $29 a month billed monthly.

Verdict

Choose MileApp if your logistics, sales, or service operation needs dispatch, live visibility, offline proof of work, and integrations in one configurable system. Its strongest advantage is breadth across the operational workflow. Look elsewhere if your workload will outgrow 1,000 free tasks and cannot justify Pro overages or custom-priced Enterprise, or if you only need basic route planning.