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GUIREZ Guest
Benoa Square, Jl. Bypass Ngurah Rai No.21A, Kedonganan, Kuta, Badung Regency, Bali 80361, Indonesia
What it is
GUIREZ Guest is a web CRM for hotels, villas, resorts, and other accommodation providers. It is designed for personalized guest communication, automated follow-ups, and unified profiles built from multiple data sources. A segment builder groups guests by engagement, sentiment score, upsell history, NPS, and other factors. Reporting covers arrivals and departures, while loyalty tiers use historical reservation data and lifetime spend. Related GUIREZ tools add AI-generated marketing content and images, drag-and-drop email campaigns, stay-based upgrade offers, and analytics. Messaging Bot supports two-way conversations through SMS and WhatsApp and can create tickets. Guest Feedback provides surveys, review management, sentiment analysis, dashboards, and publishing to more than 100 review sites. The CRM pricing page lists integration with GUIREZ PMS and Booking Engine; terms also mention possible OTA, payment, analytics, CRM, and advertising integrations. Pricing is customized and available on request. GUIREZ advertises dedicated onboarding, personalized guidance, and 24/7 business support, but does not guarantee uninterrupted access.
For and against
For
- Unified 360-degree guest profiles
- Segmentation by engagement and sentiment
- SMS and WhatsApp guest messaging
- Loyalty tiers based on stay history
- Review publishing to over 100 sites
Against
- Pricing is available only on request
- Service availability is not guaranteed
- Capabilities span related GUIREZ products
- Web platform only
The verdict
GUIREZ Guest combines guest data, segmentation, communication, loyalty, and feedback functions for hospitality operations. Buyers should request customized pricing and confirm how the related GUIREZ tools fit their workflow.
Who it suits
GUIREZ Guest is intended for hospitality businesses managing guest relationships, marketing, messaging, loyalty, and feedback. It suits hotels and related accommodation providers seeking a web-based CRM.
Plans and prices
Customer Relationship Management (CRM)
Guest profile and stay history tracking · Automated post-stay emails and feedback requests · Targeted marketing campaigns and segmentation · Centralized guest communication log
Read 9 Oct 2026 · guirez.com
On the record
- Email marketing
- GUIREZ Marketing includes AI content and image generation, a drag-and-drop email composer, stay-based upgrade offers, and campaign analytics.guirez.com · read 9 Oct 2026
- Guest feedback
- GUIREZ Guest Feedback offers customizable surveys, review management, sentiment analysis, and custom dashboards, and says it can publish reviews to over 100 review sites.guirez.com · read 9 Oct 2026
- Guest profiles
- GUIREZ Guest aggregates data from various sources to provide a unified 360-degree view of each guest.guirez.com · read 9 Oct 2026
- Guest reporting
- GUIREZ Guest includes arrivals and departures reporting and loyalty tiers based on historical reservation data and lifetime spend.guirez.com · read 9 Oct 2026
- Integrations
- The CRM pricing page lists integration with GUIREZ PMS and Booking Engine; the terms also say GUIREZ may integrate with OTAs, payment gateways, analytics providers, CRM systems, and advertising platforms.guirez.com · read 9 Oct 2026
- Intended customers
- GUIREZ says its services are intended for hospitality businesses, hotels, villas, resorts, and related accommodation providers.guirez.com · read 9 Oct 2026
- Messaging
- GUIREZ Messaging Bot supports two-way guest conversations over SMS and WhatsApp and can initiate ticket creation in a ticketing system.guirez.com · read 9 Oct 2026
- Purpose
- GUIREZ describes its CRM as a tool for hotels to build guest relationships with personalized communication, automated follow-ups, and guest profiles.guirez.com · read 9 Oct 2026
- Segmentation
- Its segment builder can segment guests by engagement, sentiment score, upsell history, NPS, and other factors.guirez.com · read 9 Oct 2026
- Service availability
- GUIREZ says it strives for reliable service availability but does not guarantee uninterrupted access.guirez.com · read 9 Oct 2026
- Support
- GUIREZ advertises dedicated onboarding, personalized guidance, and 24/7 business support.guirez.com · read 9 Oct 2026
