Pricing · 2026
Genesys Cloud Quality Management pricing
4 plans on the record
Every plan
Genesys Cloud CX 1
$75 a month, billed yearly
billed annually
Voice channel · Call routing · Analytics and reporting · Voice and digital interaction recording plus screen recording · Speech and text analytics
Read 19 Sep 2026 · genesys.com
Genesys Cloud CX 2
$115 a month, billed yearly
billed annually
Digital channels · Omnichannel routing · Quality assurance and compliance · Analytics and reporting · Speech and text analytics
Read 19 Sep 2026 · genesys.com
Genesys Cloud CX 3
$155 a month, billed yearly
billed annually
Full workforce engagement management capabilities · Quality assurance and compliance · Workforce management · Forecasting and scheduling · Speech and text analytics
Read 19 Sep 2026 · genesys.com
Genesys Cloud CX 4
$240 a month, billed yearly
billed annually
30 AI Experience tokens per named agent
Read 19 Sep 2026 · genesys.com