Experience CRM

Plans and prices

Every plan, in full

On the record

API availability

Experience publishes API documentation with partner and hotel bearer tokens; tokens are supplied by support for specified properties and APIs.experience-crm.gitbook.io · read 15 Oct 2026

API documentation depth

The public API documentation page explains authorization format, token scope and how to request credentials but does not publish SDKs.experience-crm.gitbook.io · read 15 Oct 2026

App listing

A third-party Android listing identifies Check-in Experience Hotel as an Experience Hotel customer-only check-in app with 50+ downloads and no published star-rating count.apprecs.com · read 15 Oct 2026

Company facts

LinkedIn lists Experience as privately held, founded in 2013, headquartered in Paris and employing 11–50 people.linkedin.com · read 15 Oct 2026

Company legal identity

The legal owner is Progress9 SAS, registered in Paris with SIREN 798181699 and stated share capital of €66,667.experiencecrm.io · read 15 Oct 2026

Customer journey

Automations cover pre-stay, pre-check-in, in-stay and post-stay communications, including upselling and satisfaction surveys.experiencecrm.io · read 15 Oct 2026

Database integrations

The product connects PMS, channel managers, reputation systems, restaurant and spa reservation systems and POS systems.experiencecrm.io · read 15 Oct 2026

E-reputation

The reputation module aggregates reviews from more than 40 platforms, including Google, Booking.com and Expedia.experiencecrm.io · read 15 Oct 2026

Guest app

The guest-facing product is a customizable progressive web app reached by QR code or link, so guests do not need an app-store download.experiencecrm.io · read 15 Oct 2026

Guest app features

The PWA provides concierge content, unlimited pages, video, chat, service directories and a city guide.experiencecrm.io · read 15 Oct 2026

Guest database

The database merges reservation and interaction data into deduplicated, segmented guest profiles with preferences, history and communications.experiencecrm.io · read 15 Oct 2026

Independent company profile

Craft describes Experience Hotel, also known as Progress9, as a private Paris CRM company founded in 2014 with about 1.3K customers in June 2023.craft.co · read 15 Oct 2026

Independent company record

Pappers lists Progress9 (Experience Hotel) as active, founded 25 October 2013, headquartered at 128 Rue La Boétie, Paris, with 20–49 employees in its latest listed workforce band.pappers.fr · read 15 Oct 2026

Integrations

Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder.experiencecrm.io · read 30 Sep 2026

Integrations count

The company advertises more than 120 partners and connections to 100 PMS systems.experiencecrm.io · read 15 Oct 2026

Licence

The terms identify Progress9 as owner and reserve intellectual-property rights; no open-source licence is stated.experiencecrm.io · read 15 Oct 2026

Limit: automation and PMS depth

A reviewer asks for more operational automation, more languages for prerecorded messages and stronger Mews synergies.hoteltechreport.com · read 15 Oct 2026

Limit: B2B functions

A reviewer requests development of the B2B component to broaden the product’s use cases.hoteltechreport.com · read 15 Oct 2026

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