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On the recordRead 21 Oct 202641 facts
Customermates
Customermates · Mannheim, Germany · founded 2026
Plans and prices
Starter
€12a month
Contacts, organizations, deals, services and tasks · MCP · REST API · webhooks
Read 21 Oct 2026 · customermates.com
Pro
€29a month
Everything in Starter · unified inbox for email, LinkedIn, WhatsApp, Instagram and Telegram · 1 connected account/user · 5 routines/user
Read 21 Oct 2026 · customermates.com
Business
€69a month
Everything in Pro · 3 connected accounts/user · unlimited routines under fair use · shared accounts
Read 21 Oct 2026 · customermates.com
Self-Hosted
Free
Core CRM and views · REST API · MCP · webhooks
Read 21 Oct 2026 · customermates.com
Enterprise
Priced on request
Everything in Business · done-for-you setup · unlimited connected accounts under fair use · dedicated support
Read 21 Oct 2026 · customermates.com
On the record
- AI assistant
- Mate is a cloud-only in-app assistant that can answer questions, draft replies and operate CRM tools within user permissions.customermates.com · read 21 Oct 2026
- AI features
- Yescustomermates.com · read 19 Sep 2026
- API
- The product publishes an OpenAPI 3.1 specification for its REST API at /api/v1/openapi.customermates.com · read 21 Oct 2026
- API authentication
- REST and MCP clients authenticate with x-api-key keys, while Claude and ChatGPT connectors can use OAuth.customermates.com · read 21 Oct 2026
- Company legal contact
- The imprint identifies Benjamin Wagner at An den Kasernen 25, 68167 Mannheim, Germany, with German VAT ID DE335193602.customermates.com · read 21 Oct 2026
- Company ownership
- Customermates is described as an independent, bootstrapped company operated by founder Benjamin Wagner.customermates.com · read 21 Oct 2026
- Company profile
- LinkedIn lists Customermates as a private software-development company headquartered in Mannheim, founded in 2026, with 2–10 employees.de.linkedin.com · read 21 Oct 2026
- Core records
- The system includes contacts, organizations, deals, services and tasks, with custom fields, linked records, notes and configurable views.customermates.com · read 21 Oct 2026
- Dashboards
- Dashboards provide widgets and grouped views for deal values, pipeline totals, recent changes, messages and events.customermates.com · read 21 Oct 2026
- Data region
- The managed production database is configured in AWS Frankfurt, although the maker says this is not a contractual residency guarantee and other providers may process data elsewhere.customermates.com · read 21 Oct 2026
- Documentation
- The documentation covers quickstart, concepts, MCP, OpenAPI, webhooks, n8n, API keys, rate limits, app guides, self-hosting and architecture/security.customermates.com · read 21 Oct 2026
- Email sync
- Yescustomermates.com · read 19 Sep 2026
- External AI
- Claude, ChatGPT, Cursor, Gemini and other MCP clients can read and modify permitted CRM data through the native MCP endpoint.customermates.com · read 21 Oct 2026
- Free trial
- Yescustomermates.com · read 19 Sep 2026
- Independent feature listing
- GoodFirms lists contact management, custom dashboards, calendar/tasks, lead and pipeline management, sales/workflow automation, AI and reporting.goodfirms.co · read 21 Oct 2026
- License
- Code outside ee/ and browser-served ee/ material use AGPL-3.0-only; server-side ee/ code uses a separate Customermates Commercial License.customermates.com · read 21 Oct 2026
- Limit: broader business modules
- The maker says teams needing marketing automation, quotes or invoicing may be better served by a larger suite.customermates.com · read 21 Oct 2026
- Limit: migration
- The feature page says there is no dedicated CSV importer/exporter; migration requires a separately designed REST or MCP workflow with mapping, validation and deduplication.customermates.com · read 21 Oct 2026
