Como Sense

Como Sense is a customer engagement and loyalty platform for food, beverage, and retail businesses. It brings data from systems such as point of sale, online ordering, apps, websites, and Wi-Fi together for customer insights. Businesses can set up points shops, digital punch cards, cashback, tier programs, referrals, and mobile Wallet. Rewards can be tailored to member profiles, preferences, and purchase history, or triggered by milestones such as birthdays, anniversaries, spending thresholds, and survey completion. Businesses can customize branded apps’ colors, fonts, and layouts, then make updates through a control panel without code or an App Store submission. Comillia AI is described as using member activity to segment audiences, predict behavior, and target campaigns with offers. Analytics cover visit recency, frequency, and spend, with tools for reports, data slicing, and scheduled reporting. Customer communications can use push notifications, in-app messages, email, SMS, feedback, and surveys. Como says it offers more than 90 POS integrations, an API for POS data exchange, and direct online ordering through business websites, apps, or social pages, advertised at 0% commission. Pricing is available on request.

Como Sense brings loyalty, customer data, communications, and online ordering into one platform for restaurant and retail businesses. Prospective customers need to request pricing, and the service terms exclude sensitive personal information.

Como Sense suits restaurant and retail businesses looking to combine loyalty, customer communications, and ordering tools. It may also fit businesses that want branded apps and POS connections.

Como Sense is a customer-engagement and loyalty platform built for restaurants, food-and-beverage operators, and retail brands that want their ordering, marketing, and customer data connected. It suits businesses with the staff and systems to manage a branded digital program rather than a simple stamp-card app. The trade-off is a sales-led purchase and contractual data restrictions, so smaller operators should compare simpler, transparently priced options.

Overview

Como Sense brings POS, online ordering, apps, websites, and Wi-Fi data into a customer profile and business-insight layer. That gives operators a foundation for segmentation, loyalty, communications, and reporting instead of separate tools that do not share purchase history. Como has operated since 2005 and positions the product specifically for restaurant and retail marketing.

The platform combines customer management, marketing, loyalty, payments, integrations, and a cloud database. Its terms place the business in control of end-user personal data while Como processes it; the Data Processing Agreement references GDPR, UK GDPR, Swiss FADP, and CCPA obligations. Businesses must not send sensitive personal information such as children’s data, financial data, or health data.

Key features

Loyalty and rewards

Operators can configure points shops, digital punch cards, cashback, tier programs, friend referrals, and a mobile Wallet. Rewards can use member preferences, profiles, and purchase history, then trigger around birthdays, anniversaries, spending thresholds, or completed surveys. This breadth is useful for brands that need different mechanics across locations or customer segments; a single-purpose loyalty card may be less costly for a very small business.

Campaigns and analytics

Comillia AI uses activity history to segment members, predict behavior, and target offers. Analytics also segment customers by recency, frequency, and spend. Reporting tools support data slicing, report generation, and scheduled delivery to stakeholders. These capabilities favor teams that will act on behavioral data; they add less value if nobody owns campaign planning or measurement.

Branded app and communications

Businesses can set app colors, fonts, and layouts to match their identity. Control-panel updates do not require code or a new App Store submission, reducing friction when menus or promotions change. Customer outreach spans push notifications, in-app messages, email, SMS, feedback, and surveys, giving marketers several channels but also creating a need for disciplined consent and message management.

Ordering and integrations

Como describes more than 90 POS integrations and an API that lets POS systems send and receive information. It also connects with online-ordering and payment providers, omnichannel communication tools, and kiosks. Customers can order from a business website, app, or social pages, with Como advertising 0% commission. Integration coverage is a major reason to consider Como when a business already runs several customer-facing systems, although implementation work will depend on the chosen POS and partners.

Pricing

Como Sense uses custom pricing. Prospective customers are directed to request a demo or contact the company rather than choose a published subscription. That approach can fit multi-location or complex deployments needing a tailored order, but it prevents straightforward budget comparison before a sales conversation.

Plan features and payment terms are defined in each business’s Order. The public offer does not provide standard seat limits, member quotas, trial length, renewal terms, or free-plan caps, so buyers should have those items stated in the contract before signing.

Platforms

Como Sense supports Android, iOS, and API access. The combination covers branded mobile experiences and connections to a business’s existing systems, while the API is relevant to operators whose POS or ordering stack needs two-way data exchange.

Who it's for

Como Sense is best for restaurant groups, food-and-beverage businesses, and retailers seeking a broad loyalty program, direct ordering, branded apps, and data-driven campaigns in one deployment. It is a weaker fit for a single outlet that wants a low-cost, self-serve plan or for any business whose workflows require uploading sensitive personal information.

Pros and cons

• Pro: Multiple loyalty mechanics, personalized rewards, referrals, and Wallet support can accommodate varied customer programs.
• Pro: POS, ordering, communications, kiosks, and API connections support an integrated customer-data strategy.
• Pro: No-code app updates and a branded interface reduce reliance on app-store releases and developer work.
• Con: Custom pricing and order-specific terms make costs, quotas, and renewal obligations hard to assess upfront.
• Con: The service terms prohibit sensitive personal information, which limits use cases involving children’s, financial, or health data.

Alternatives

Choose Loga instead if you need a freemium entry point: its Free plan costs nothing for 100 members and one admin, while Starter is 490 THB a month for 1,000 members, five admins, one reward, and three coupons.

SpenVest is another freemium option; its Connect plan is free for one location, but leaves the existing rewards provider authoritative and excludes SpenVest reward calculation, cashback, campaigns, and native checkout.

Pick Slant Loyalty for a smaller, clearly priced program: Free Forever allows 100 orders per month with limited invoices and email support, while its paid plan is $32 a year per outlet when billed annually.

Hang, PAR Engagement, The Stampit, CardFree Loyalty, and Spoonity are paid alternatives with different platform and pricing approaches.

Verdict

Choose Como Sense when your restaurant or retail operation needs loyalty, direct ordering, branded mobile apps, integrations, and behavioral campaigns working from shared customer data. Look elsewhere if transparent self-serve pricing, a free tier, or permission to process sensitive personal information matters more than an integrated, contract-based deployment.