Hang
What it is
Hang is a guest experience platform for restaurant brands, combining loyalty and ordering with offers, CRM, and a customer data platform. Restaurants can configure points, earn rates, tiers, benefits, and rewards, with program details syncing across the app, wallet pass, and register. Guests can join through the app, at the register, or online, and activity from POS, app, web, and delivery can be combined into one guest profile. Loyalty options include branded minigames, mystery boxes, streaks, quests, challenges, puzzles, trivia, and badges. Ordering features include order ahead, menu modifiers, scheduled pickup, Uber Direct delivery, scan and pay, gift cards, and stored value. Businesses can also use referrals, paid memberships, targeted rewards, social media rewards, polls, surveys, a partner API, and webhooks. Hang says its AI monitors redemptions and flags what drives return visits. It lists integrations with POS and ordering providers, Shopify, Klaviyo, Braze, Iterable, OneSignal, Twilio, Resend, and Stripe. Apps, web, and a progressive web app are available. Pricing is on request; businesses can request a free branded prototype, not a free software plan.
For and against
For
- Supports configurable points, tiers, benefits, and rewards.
- Guests can enroll through app, register, or online.
- Offers multiple ordering and payment features.
- Lists integrations with POS systems and ordering providers.
Against
- Subscription pricing is available on request.
- A free branded prototype is not a free software plan.
The verdict
Hang combines restaurant loyalty and ordering with customer profiles and engagement features. Businesses should distinguish its free branded prototype from the paid platform, whose pricing is provided on request.
Who it suits
Hang is presented for restaurant brands that want loyalty and ordering features connected to their POS and ordering stacks. Its enrollment options serve guests joining in an app, at a register, or online.
On the record
- API
- Hang lists a partner API and webhooks among its growth features.hang.com · read 5 Oct 2026
- Apps and web
- Hang lists branded native apps, a web app, and a progressive web app as available surfaces.hang.com · read 5 Oct 2026
- Audience
- Hang presents its platform as designed for restaurant brands and says it works with their POS and ordering stacks.hang.com · read 5 Oct 2026
- Availability
- Hang states it provides a 99.9% uptime service-level agreement and 24/7 monitoring.hang.com · read 5 Oct 2026
- Business audience and location
- Hang’s terms describe services for businesses and other organizations, and list its mailing address as 401 Broadway, Suite 1703, New York, NY 10013.hang.com · read 4 Oct 2026
- Customer data
- Hang says customers retain ownership of their data and that it does not use customer data to train shared AI models.hang.com · read 4 Oct 2026
- Data protection
- Hang says data is encrypted at rest with AES-256 and in transit with TLS 1.3, isolated by brand, and not used to train shared AI models.hang.com · read 5 Oct 2026
- Data security
- Hang says data is encrypted at rest with AES-256 and in transit with TLS 1.3, and access is role-based, multi-factor, reviewed, and logged.hang.com · read 4 Oct 2026
- Gamification
- The loyalty experience includes branded minigames, mystery boxes, streaks, quests, and visit or spend challenges.hang.com · read 5 Oct 2026
- Growth features
- The page lists referral programs, paid memberships, segment-triggered rewards, social media rewards, polls, surveys, a partner API, and webhooks.hang.com · read 4 Oct 2026
- Guest profiles
- Hang says it combines POS, app, web, and delivery activity into one guest profile, with identity resolution and POS transaction ingestion.hang.com · read 5 Oct 2026
- Integrations
- Hang lists integrations with leading POS systems, ordering providers, Shopify, Klaviyo, Braze, Iterable, OneSignal, Twilio, Resend, and Stripe.hang.com · read 5 Oct 2026
- Loyalty
- The loyalty program supports configurable earn rates, points, tiers, benefits, and rewards, with program details syncing across the app, wallet pass, and register.hang.com · read 5 Oct 2026
- Member enrollment
- Guests can join in the app, at the register, or online, with activity connected to one profile.hang.com · read 4 Oct 2026
- Ordering and payments
- Hang lists order-ahead, menu modifier support, pickup scheduling, Uber Direct delivery, Stripe payments, scan-to-pay, gift cards, and stored value.hang.com · read 5 Oct 2026
- Pricing
- The loyalty page invites businesses to request a demo or free branded prototype; it does not state a subscription price.hang.com · read 5 Oct 2026
- Product
- Hang describes itself as an AI-native guest experience platform for restaurants, combining loyalty and ordering with offers, CRM, and a customer data platform.hang.com · read 5 Oct 2026
- Program management
- Businesses can configure earn rates, tier thresholds, and rewards, while Hang AI monitors redemptions and flags what drives return visits.hang.com · read 4 Oct 2026
