ClubWise

ClubWise is a cloud-based management platform for fitness businesses, bringing memberships, payments, bookings, reporting and access control together. Member profiles combine attendance and payment history with communications, while automated renewals, arrears notices and follow-ups support membership administration. Sales and marketing tools include targeted campaigns, lead tracking and member communications. Dashboards track direct debit income, memberships sold, retention, attrition and staff activity. Members can book classes and appointments online, with bookings syncing to FitSense and ClubWise Mobile. Access options include expiring QR codes, swipe cards, biometric readers and PIN entry; access control can continue operating offline. ClubWise Mobile is for staff, while FitSense gives members mobile booking, payment and check-in tools. The service is available on Android, iOS and web, with API support and custom API integrations. ClubWise says it is ISO 27001 certified and collects UK direct debits in-house as an FCA-authorised payment service provider. Pricing is available on request, and the website offers a free demo.

ClubWise brings day-to-day membership operations, bookings, payments, reporting and entry control into one platform for fitness businesses. A demo is available, while pricing requires an inquiry.

ClubWise suits gyms, health clubs, sports centres, martial arts businesses, yoga studios and CrossFit facilities managing memberships and club operations. Prospective customers can request a demo; pricing is provided on request.

ClubWise is a cloud platform that combines membership administration, billing, bookings, reporting and physical entry control for fitness operators. It suits gyms and specialist clubs that need payment collection and front-desk operations tied to the same member record. The trade-off is commercial: prospective buyers must go through a demo and quote process before they can assess the subscription against their budget.

Overview

ClubWise covers the operational span of a modern club rather than focusing on one isolated task. Member profiles bring attendance, payment history and communications together, while automated renewals, arrears notices and follow-ups reduce repetitive administration. Membership freezes and failed-payment recovery are included, which matters to clubs managing interruptions and overdue accounts at scale.

The system is aimed at gyms, health clubs, sports centres, martial-arts businesses, yoga studios and CrossFit facilities. ClubWise says it has more than 20 years of industry experience and serves more than 1,300 customers globally, with customer-service teams in the UK and Australia.

Key features

Sales and marketing tools support targeted campaigns, lead tracking, performance monitoring and retention communications. That gives operators a way to connect prospect activity with ongoing member engagement instead of treating marketing as a separate database. Dashboard reporting covers direct-debit income, memberships sold, retention, attrition and staff activity, providing useful commercial and workforce measures for managers.

ClubWise says it collects UK direct debits in-house as an FCA-authorised payment service provider. In the UK and Ireland it operates as a BACS-approved bureau and holds member funds in segregated accounts. Those arrangements are particularly relevant to businesses that want billing administration and payment compliance handled within the same supplier.

Members can book classes and appointments online, with bookings synchronised with FitSense and ClubWise Mobile. FitSense gives members mobile booking, payment, progress-tracking and check-in tools; ClubWise Mobile is the staff-facing app for club tasks. The separate experiences make role-specific workflows clear, although operators will be supporting two apps rather than one shared interface.

Entry control supports expiring QR codes, swipe cards, biometric readers and PINs. Offline operation means access can continue when a live connection is unavailable, a practical safeguard for staffed and unstaffed sites. Listed access-control partners include Alright Now, ASP and Inner Range, and custom API integrations are supported for businesses with other systems to connect.

Onboarding assistance, a help centre, customer-service teams and professional services such as data migrations are offered. ClubWise says it is ISO 27001 certified, adding a formal security framework for organisations handling member and payment data.

Pricing

ClubWise uses paid, custom pricing, with billing frequency described as flexible. There is no free plan and no free trial; the commercial route is a free demo followed by an inquiry. This approach can suit multi-site or specialist operators whose requirements need a tailored quote, but smaller clubs cannot use a published entry price to screen the product quickly.

Platforms

ClubWise runs on the web and offers Android and iOS apps, alongside an API for integrations. The cloud delivery supports access across club operations, while the two mobile apps divide staff administration from member services.

Who it's for

Choose ClubWise when your business needs one system for memberships, direct-debit billing, bookings, reporting and controlled entry. It is especially well matched to clubs where offline access, payment recovery, compliance processes or multiple access methods are operational priorities. A smaller facility seeking a transparent, self-serve price or a single lightweight booking tool should look elsewhere.

Pros and cons

• Pros: Membership records combine attendance, payments and communications, supporting renewals, arrears work and retention in one workflow.
• Pros: In-house UK direct-debit collection, FCA authorisation, BACS bureau status and segregated funds address important payment and compliance responsibilities.
• Pros: Offline access control and support for QR, cards, biometrics and PINs reduce dependence on one entry method or a constant connection.
• Pros: Reporting includes income, sales, retention, attrition and staff activity, giving managers more than booking data alone.
• Cons: Custom pricing and no trial make it difficult to compare cost before a sales conversation.
• Cons: Members and staff use separate mobile apps, which adds another product experience to administer.

Alternatives

PushPress is the better starting point for buyers wanting a freemium option: its Free plan costs $0 with no monthly fees, although card and ACH processing charges apply; its Pro plan is $159 a month.

WellnessLiving suits operators seeking a published low-tier price and trial, with a Starter plan at $62 a month when billed annually and one staff member included.

Xoda Reach fits a small club testing the basics, offering a free plan for up to 100 members before its $197 monthly paid plan.

CRM-VEDA is an option for a short, constrained trial, with 14 days for up to 50 members, two trainers and two staff.

Easy Gym Software offers a custom quote based on gym size, member count and locations.

Exerp is another paid platform for Android, iOS, web and API use.

GymSales is worth considering when subscription terms and optional SMS are negotiated directly.

Momence provides tailored custom pricing and a free trial.

For focused comparisons, see Gym Marketing Software, Gym Membership Billing Software and Membership Management Software.

Verdict

ClubWise is a strong fit for established fitness businesses that want membership, compliant UK billing, bookings, reporting and resilient access control joined together. Its main reason to choose it is operational breadth, especially the payment and offline-entry capabilities. Look elsewhere if a transparent price, free trial or simpler single-app setup is essential.