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CitaFlow
Miami, Florida, United States
What it is
CitaFlow is an appointment management platform for businesses that accept bookings through websites, phone calls, messaging apps, or a web chat widget. Its AI phone assistant can answer calls, respond to questions, book appointments, and offer voicemail, call forwarding, or configurable IVR options. The chatbot can answer questions and handle bookings, cancellations, and rescheduling across messaging channels. Calls and bookings create customer profiles and history, and reminders can be sent by SMS, WhatsApp, and email. Integrations include two-way Google Calendar sync, iCal subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API. CitaFlow says its booking website can include a Shopify store and its products and e-commerce features at no charge. The Starter plan is €29 a month, billed monthly, excluding VAT; a seven-day trial requires no credit card. The platform supports web, iOS, Android, and API. CitaFlow lists TLS 1.2+ in transit, AES-256 encryption at rest, EU hosting, daily backups retained for 30 days, and 24/7 monitoring.
For and against
For
- Bookings available through phone, website, and messaging channels.
- AI assistants can manage appointment changes.
- Automatic reminders can go by SMS, WhatsApp, and email.
- Seven-day trial requires no credit card.
Against
- No free plan is listed.
- Starter SMS and WhatsApp cover up to 200 monthly appointments.
- Prices exclude VAT.
- AI modules have usage tiers and overage rates.
The verdict
CitaFlow combines booking, customer records, reminders, and AI phone and chat handling. The Starter plan begins at €29 a month, and trial users can try it for seven days without a credit card.
Who it suits
CitaFlow is intended for appointment-based businesses such as salons, barbershops, gyms, auto repair shops, and law firms. It may suit teams handling bookings across calls and multiple messaging channels.
Plans and prices
AI Chat (optional module)
Optional add-on · higher monthly conversation tiers and pay-per-conversation option also shown
Read 9 Oct 2026 · citaflow.com
Team Pack
For more than 3 user accounts
Read 9 Oct 2026 · citaflow.com
AI Voice (optional module)
Optional add-on · higher monthly minute tiers and pay-per-minute option also shown
Read 9 Oct 2026 · citaflow.com
Starter Plan
Online bookings, calendar, booking website and reminders included · optional AI Chat from +€19/mo · optional AI Voice from +€29/mo · WhatsApp/SMS included up to 200 appointments/month, then tiered supplement
Read 9 Oct 2026 · citaflow.com
CitaFlow Enterprise
Unlimited locations · 99.9% SLA · custom onboarding
Read 9 Oct 2026 · citaflow.com
On the record
- AI chat
- The chatbot can answer questions and manage booking, cancellation, and rescheduling across messaging channels.citaflow.com · read 9 Oct 2026
- AI phone
- The AI phone assistant answers calls, responds to questions, books appointments, and offers voicemail, call forwarding, or configurable IVR options.citaflow.com · read 9 Oct 2026
- Booking channels
- Customers can book through a website, phone, WhatsApp, Instagram, Messenger, Telegram, or a web chat widget.citaflow.com · read 9 Oct 2026
- Compliance
- The security page states GDPR compliance and alignment with Spain's LOPDGDD; the plan comparison also lists GDPR/DSA compliance for Enterprise.citaflow.com · read 9 Oct 2026
- CRM and reminders
- Bookings and calls create customer profiles and history, and the platform can send automatic reminders by SMS, WhatsApp, and email.citaflow.com · read 9 Oct 2026
- Integrations
- CitaFlow lists two-way Google Calendar sync, iCal calendar subscriptions for Apple Calendar and Outlook, Zapier, webhooks, Make, n8n, and a public API.citaflow.com · read 9 Oct 2026
- Intended users
- CitaFlow is described for appointment-based businesses including salons, beauty centers, barbershops, tattoo studios, auto repair shops, gyms, and law firms.citaflow.com · read 9 Oct 2026
- Notable limits
- The Starter plan includes WhatsApp and SMS up to 200 appointments per month, after which a tiered supplement may apply; AI modules also have usage tiers and overage rates.citaflow.com · read 9 Oct 2026
- Purpose
- CitaFlow is an appointment management platform with online booking, AI voice and chat assistants, and automated appointment handling for businesses.citaflow.com · read 9 Oct 2026
- Security
- The security page lists TLS 1.2+ in transit, AES-256 database encryption at rest, EU hosting, daily backups retained for 30 days, and 24/7 monitoring.citaflow.com · read 9 Oct 2026
- Shopify
- CitaFlow says its generated booking website can integrate a Shopify store and its products and e-commerce features for free.citaflow.com · read 9 Oct 2026
- Support
- CitaFlow says it replies to contact messages within 24 business hours and offers guided setup; Enterprise lists priority support with an SLA.citaflow.com · read 9 Oct 2026
- Trial
- The free trial lasts 7 days, requires no credit card, and can be cancelled anytime.citaflow.com · read 9 Oct 2026
