CiC Employee Assistance Programme

CiC Employee Assistance Programme is a workplace service offering confidential professional support for personal or work-related challenges that affect wellbeing and performance. Employees who call can speak directly with a qualified counsellor, with up to six structured sessions available where appropriate. Counselling can take place by phone, online, or face-to-face. The programme also provides legal support and financial guidance on subjects such as budgeting, debt management, future planning, and retirement readiness. Leaders can use a confidential AdviceLine for guidance from senior clinicians on issues including workplace conflict, bereavement, and mental health concerns. The Ele digital platform includes live chat with qualified counsellors, webinars, a personalised dashboard, health checks, and self-help resources. It also offers a library of more than 6,500 videos, podcasts, and articles, alongside a directory of more than 10,000 verified support organisations. CiC describes access by phone, live chat, and online resources as available 24/7. Programme pricing is available on request.

CiC combines counselling with practical support, digital resources, and a confidential advice service for managers. Organizations should request pricing and consider the stated allowance of up to six counselling sessions.

The programme is for employers seeking confidential wellbeing support for employees and guidance for managers. It may suit teams that need counselling alongside legal, financial, and work-life support.

Overview

CiC Employee Assistance Programme gives employers a tailored way to connect employees with support for personal and work-related challenges. It suits organizations that want counselling alongside practical guidance and digital resources, rather than a counselling-only benefit. Its reach across several support channels is compelling, though the six-session counselling allowance makes it better suited to short-term help than ongoing care.

Key features

Employees can contact the 24/7 AdviceLine by phone and speak directly with a qualified counsellor. Up to six structured sessions are available when appropriate, by phone, online, or face-to-face; live chat adds another way to reach a counsellor. This flexibility can make support easier to access across different preferences and locations, while the session limit may not meet needs that require sustained therapy.

Practical support covers legal questions and financial concerns such as budgeting, debt management, future planning, and retirement readiness. Managers have a separate confidential AdviceLine for guidance from senior clinicians on workplace conflict, bereavement, and mental health concerns. That gives leaders a professional sounding board for difficult situations without positioning them as counsellors.

Ele adds webinars, health checks, self-help resources, and a personalized dashboard. Its library includes more than 6,500 videos, podcasts, and articles, alongside a directory of more than 10,000 verified support organizations. AI-powered content recommendations and an onboarding questionnaire shape a personal wellbeing journey; real-time analytics are available to approved stakeholders. These features make the platform more than a route to counselling, but the stakeholder analytics mean employers should consider how reporting fits their privacy expectations. CiC describes Ele as secure, has ISO 27001 and Cyber Essentials Plus certifications, and says staff receive data security training.

CiC says its network spans more than 1,200 counsellors in 114 countries, a useful reach for organizations with employees in multiple regions. A dedicated account team oversees implementation, monitors use, shares insights, and holds regular client reviews. CiC also says it co-designs programs with clients and is an EAPA-accredited provider.

Pricing

CiC Employee Assistance Programme: custom pricing for a tailored programme. Employers should request a quote and weigh the six-session allowance against the level of counselling their workforce may need. The program is paid; employees can contact CiC at 0800 085 1376 or [email protected].

Platforms

The programme is available on Android, iOS, and web. Employees can access support by phone, live chat, and online resources around the clock; structured counselling can also be delivered face-to-face.

Who it's for

CiC is a strong fit for employers seeking a configurable EAP that combines counselling with legal and financial help, manager guidance, and a substantial digital library. Its international clinician network may suit organizations with teams across countries. Employers looking for longer-term counselling as a central benefit should compare the six-session allowance with their likely needs before choosing it.

Pros and cons

• Pro: Multiple counselling formats and 24/7 access give employees several ways to reach support.
• Pro: Legal, financial, and manager advice extend the program beyond employee counselling.
• Pro: Ele combines a large content library with a directory of verified support organizations and personalized recommendations.
• Con: Up to six counselling sessions may be insufficient for employees who need continuing care.
• Con: Custom pricing requires employers to request a quote before they can assess the cost.

Alternatives

Compare employee assistance program software if you want to review a broader set of options. Choose Optum Global EAP for another paid EAP with Android, iOS, and web access; its pricing is also quote-based. PAM Wellbeing is another paid option available on Android, iOS, and web.

SupportLinc may suit employees whose employer offers it as a benefit, since employees and immediate family members pay nothing under its program terms. CuraLinc EAP is another employer-dependent, quote-based program for organizations seeking a proposal. Empathia LifeMatters is worth considering if you want to request a quote for another paid EAP. TELUS Health EAP offers an organization-tailored program with a demo or contact route for pricing. ESI Employee Assistance Group has quote-based employer-paid plans, including an option tailored for public safety employees. HealthHero EAP is a lower-cost alternative for employers: Essentials is £4.08 per person per year, billed annually, plus VAT, on a one-year term.

Verdict

Choose CiC if your organization wants one tailored program for counselling, practical advice, manager support, and digital wellbeing resources, with access for employees around the clock. Its main advantage is breadth across employee and manager needs; its main reason to look elsewhere is the limit of up to six counselling sessions, particularly if longer-term care is a priority.