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TELUS Health EAP
Vancouver, British Columbia, Canada
What it is
TELUS Health EAP is an employer solution providing employees and their families with mental health support, work-life services, and specialised care. Support includes face-to-face counselling, digital cognitive behavioural therapy, and on-demand crisis response through TELUS Health One. Members can access care in-app, by phone, or in person, and TELUS Health says support is available in multiple languages and around the clock. Work-life services address legal assistance, financial wellbeing, relationships, and personal growth. Additional services include cancer care, child and family wellbeing, and wellness coaching. TELUS Health describes the care as confidential and voluntary. Employers can track outcomes with the Workplace Outcome Suite, and the service is designed to work alongside existing employer programs. TELUS Health One is available as an iOS and Android app and through supported desktop browsers, including Firefox, Safari, Chrome, and Edge. TELUS Health says it uses security technologies and procedures, controlled facilities, and encryption in transit and at rest for certain sensitive personal information. Pricing is tailored to the organisation and is not displayed; organisations are invited to request a demo or get in touch.
For and against
For
- Includes counselling and digital cognitive behavioural therapy
- On-demand crisis response is available
- Access through app, phone, or in person
- Support is available in multiple languages
- Employers can track outcomes
Against
- Pricing is available on request
- Pricing is tailored to the organisation
- Access depends on an employer solution
The verdict
TELUS Health EAP combines mental health, crisis, work-life, and specialised services for employees and families. Organisations need to contact TELUS Health for tailored pricing.
Who it suits
TELUS Health EAP is for employers seeking support services for employees and their families. It may suit organisations looking to complement existing programs with counselling, crisis care, and work-life assistance.
Plans and prices
TELUS Health EAP
Tailored to the organisation’s needs · schedule a demo or get in touch
Read 3 Oct 2026 · telushealth.com
On the record
- Access channels
- Members can access care in-app, by phone or in person.telushealth.com · read 3 Oct 2026
- Availability
- TELUS Health describes its care as available around the clock, with access to clinicians and multiple ways to receive support.telushealth.com · read 3 Oct 2026
- Confidentiality
- TELUS Health describes its EAP care as confidential and voluntary.go.telushealth.com · read 3 Oct 2026
- Counselling and crisis care
- Services include face-to-face counselling, digital cognitive behavioural therapy and on-demand crisis response through TELUS Health One.telushealth.com · read 3 Oct 2026
- Integration
- TELUS Health says its services are designed to work alongside employers’ existing programs.telushealth.com · read 3 Oct 2026
- Languages
- TELUS Health says support is available in multiple languages.telushealth.com · read 3 Oct 2026
- Outcome measurement
- Employers can track outcomes using TELUS Health’s Workplace Outcome Suite.telushealth.com · read 3 Oct 2026
- Platform access
- TELUS Health One is available as an iOS and Android app and through supported desktop browsers including Firefox, Safari, Chrome and Edge.help.one.telushealth.com · read 3 Oct 2026
- Pricing availability
- The product page invites organisations to schedule a demo or get in touch and does not display a price.telushealth.com · read 3 Oct 2026
- Security
- TELUS Health says it uses security technologies and procedures, controlled facilities, and encryption in transit and at rest for certain sensitive personal information.telushealth.com · read 3 Oct 2026
- Specialised services
- Additional services include cancer care, child and family wellbeing, and wellness coaching.telushealth.com · read 3 Oct 2026
- What it does
- TELUS Health EAP provides employees and their families with mental health support, work-life services and specialised care.telushealth.com · read 3 Oct 2026
- Who it serves
- The EAP is presented as an employer solution that provides support to employees and their families.telushealth.com · read 3 Oct 2026
- Work-life services
- Work and life services cover areas including legal assistance, financial wellbeing, relationships and personal growth.telushealth.com · read 3 Oct 2026
