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Acentra Health Employee Assistance Program
McLean, Virginia, United States
What it is
Acentra Health Employee Assistance Program provides confidential consultation and support for employees, their dependents, and household members. Access to a local licensed provider or phone support from master’s-level clinicians is available at any time, every day of the year. Counselors can conduct brief phone assessments, explain benefits, and connect people with local providers for EAP sessions; Acentra says it follows up with callers about those connections. Worklife consultants help locate resources for caregiving and practical needs such as childcare, eldercare, home repairs, education, and travel. Employees and family members may receive up to 30 minutes of legal or financial consultation without cost or obligation for each of an unlimited number of separate matters, except employer-related legal issues. Managers, supervisors, and union leaders have unlimited phone consultations through a dedicated 24/7 number. The program also provides online articles, wellness modules, webinars, resource locators, calculators, legal forms, and a discount savings center. Crisis response begins through a 24/7 call center and may include group or individual support, onsite assistance, bereavement groups, corporate briefings, and management consultation. Seminars and webinars are also offered. The listed pricing is a free plan with pricing on request; the platform is web-based. The program was previously named Kepro.
For and against
For
- Confidential counseling is available around the clock.
- Serves employees, dependents, and household members.
- Offers caregiving and convenience-service resources.
- Legal or financial consultations are available at no cost.
- Crisis support starts through a 24/7 call center.
Against
- Pricing is on request.
- Employer-related legal matters are excluded.
- Legal or financial consultations are limited to 30 minutes each.
The verdict
Acentra’s program combines counseling, worklife guidance, legal and financial consultations, and crisis response. Its listed plan is free, while pricing details are available on request.
Who it suits
The program is for employees, their dependents, and household members who need counseling, worklife resources, or legal and financial consultations. Managers, supervisors, and union leaders can also use its dedicated phone consultation service.
On the record
- Company
- Acentra Health says it was formed in 2023 by the merger of CNSI and Kepro and is headquartered in McLean, Virginia.acentra.com · read 29 Sep 2026
- Contact
- The EAP site lists 1-800-713-6251 as its contact phone number and describes the program as previously named Kepro.eap.acentra.com · read 28 Sep 2026
- Counseling
- Counselors provide brief telephonic assessments, help members understand their benefits, connect them with local providers, and follow up to check the connection was made.eap.acentra.com · read 29 Sep 2026
- Crisis response
- Crisis response starts through a 24/7, 365-day call center and may include onsite support, individual consultations, group sessions, corporate briefings, and management consultation.eap.acentra.com · read 29 Sep 2026
- Follow-up
- Acentra says it follows up with every caller to ensure they have connected with an appropriate provider.eap.acentra.com · read 28 Sep 2026
- Legal and financial
- The program provides up to 30 minutes of legal or financial consultation with an attorney or financial advisor at no cost or obligation, for an unlimited number of separate matters.eap.acentra.com · read 29 Sep 2026
- Management support
- Managers, supervisors, and union leaders can access unlimited telephonic consultations through a dedicated 24/7 toll-free number.eap.acentra.com · read 29 Sep 2026
- Online privacy
- The online resource site describes access as anonymous, confidential, and secure, available from a personal device at any time.eap.acentra.com · read 29 Sep 2026
- Online resources
- Online resources include thousands of articles, health and wellness content, monthly on-demand webinars, care resource locators, financial calculators, legal forms, and a discount savings center.eap.acentra.com · read 29 Sep 2026
- Program
- Acentra Health’s EAP offers confidential consultation with a local licensed provider and/or telephonic support from master’s-level clinicians, available 24/7, 365 days a year.eap.acentra.com · read 29 Sep 2026
- Provider credentialing
- Acentra says EAP network providers submit training, licensure, and related materials for credentialing every three years.eap.acentra.com · read 28 Sep 2026
- Provider network
- Affiliate network providers submit training, licensure, and related materials for credentialing every three years.eap.acentra.com · read 29 Sep 2026
- Support contact
- The EAP contact page lists the program’s corporate headquarters at 1600 Tysons Blvd, Suite 1000, McLean, Virginia 22102.eap.acentra.com · read 29 Sep 2026
- Training
- Acentra offers seminars and webinars intended to build skills, support adaptation to change, and improve performance and personal effectiveness.eap.acentra.com · read 29 Sep 2026
- Website privacy
- Acentra says it does not sell personal data collected through its site and stores submitted identifying information in a secure environment.eap.acentra.com · read 29 Sep 2026
- Who it serves
- Counseling services are available for employees, dependents, and household members.eap.acentra.com · read 29 Sep 2026
- Worklife support
- Worklife consultants assess members’ needs and provide local resources, including family caregiving and convenience services.eap.acentra.com · read 29 Sep 2026
