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Empathia LifeMatters
Waukesha, Wisconsin, United States
What it is
Empathia LifeMatters is an employee assistance and work/life program that employers make available to employees and their families. Counseling is offered by telephone, video, chat, and face to face. The program also includes risk assessment and response, critical incident response and management, consultation and referrals for managers, online content, and development training. Work/life resources connect members with help for financial, legal, and dependent care challenges. Empathia says its team provides immediate live-answer support 24/7 worldwide, with services delivered across six continents. The program is offered to employers and their workforces across industries including healthcare, education, transportation, and manufacturing. Digital access includes the MyLifeMatters website and apps. Empathia says the LifeMatters app meets WCAG 2.0 Level AA and Revised Section 508 accessibility standards, based on a third-party evaluation. Its privacy policy says health or medical information is collected only when voluntarily provided or essential to services, and with consent. Empathia describes protective measures for website-submitted information while noting that internet transmission cannot be guaranteed secure. Pricing is available by request; no price is listed.
For and against
For
- Counseling is available through four channels.
- Work/life resources cover financial, legal, and dependent care.
- Empathia says live-answer support is available 24/7.
- The app is reported to meet accessibility standards.
Against
- Pricing is available only by request.
- Internet transmission cannot be guaranteed secure.
- Health information collection is limited to stated circumstances and consent.
The verdict
LifeMatters combines counseling, crisis and management support, and practical work/life resources for employees and families. Employers need to request a quote, and members should note Empathia’s caveat about internet transmission security.
Who it suits
LifeMatters suits employers seeking assistance and work/life resources for employees and their families. The listed support channels and services address counseling, crisis response, and financial, legal, and dependent care needs.
Plans and prices
LifeMatters EAP
Request a quote; pricing not stated
Read 7 Oct 2026 · empathia.com
On the record
- Accessibility
- Empathia says the LifeMatters app meets WCAG 2.0 Level AA and Revised Section 508 accessibility standards, based on a third-party evaluation.empathia.com · read 7 Oct 2026
- Accessibility support
- Empathia says accessibility feedback can be sent by email and that email requests receive replies within two business days; phone support is available 24/7.empathia.com · read 7 Oct 2026
- Availability
- Empathia says its expert team provides immediate live-answer support 24/7 across the globe.empathia.com · read 7 Oct 2026
- Counseling
- Counseling is available by telephone, video, chat, and face to face.empathia.com · read 7 Oct 2026
- Digital access
- Empathia’s privacy policy covers the MyLifeMatters website and apps as part of its services.empathia.com · read 7 Oct 2026
- Global delivery
- Empathia says its global services are delivered across six continents.empathia.com · read 7 Oct 2026
- Health information
- The privacy policy says health or medical information, including mental health information, is collected only when voluntarily provided or essential to the services, and with consent.empathia.com · read 7 Oct 2026
- Intended customers
- LifeMatters is offered to employers and their employees and families across industries, including healthcare, education, transportation, and manufacturing.empathia.com · read 7 Oct 2026
- Pricing
- The LifeMatters page provides a Request a Quote option and does not state a price.empathia.com · read 7 Oct 2026
- Privacy and security
- Empathia says it uses reasonable administrative, technical, and physical measures to protect information submitted through its websites, while noting internet transmission cannot be guaranteed secure.empathia.com · read 7 Oct 2026
- Purpose
- LifeMatters is an employee assistance and work/life program for employees and their family members.empathia.com · read 7 Oct 2026
- Related digital offering
- Empathia offers Togetherall as an additional option for LifeMatters members; it is described as a 24/7 virtual peer platform with clinical moderation.empathia.com · read 7 Oct 2026
- Services
- The program includes risk assessment and response, critical incident response and management, management consultation and referrals, work/life resources, online content, and development training.empathia.com · read 7 Oct 2026
- Work and life support
- Work/life resources connect employees with help for financial, legal, and dependent care challenges.empathia.com · read 7 Oct 2026
