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HealthHero EAP
London, United Kingdom
What it is
HealthHero EAP is an employee assistance service for organisations and their workforces, providing confidential support for personal or work-related difficulties to employees and their immediate families. Packages include structured counselling by telephone, video, or face-to-face, typically up to six or eight sessions per referral. The My HealthHero app and platform provide self-help content, online CBT, digital booking, and referral management. Core, Advanced, and 360° packages include a 24/7 phone line for in-the-moment counselling and trauma support. Advanced adds unlimited virtual GP consultations. The 360° package also includes a physiotherapy assessment and six sessions, plus a dietitian assessment and three sessions. All packages cover employees and dependants in line with HMRC guidelines, and include launch support, promotional materials, and management information reporting. The app is available on Android and iOS, with web access also listed. Essentials starts at £0.34 per person, per month, billed annually, plus VAT, based on a one-year term with 175 employees; rates vary by employee count. Counselling is typically limited to one referral per user per rolling 12-month period, and extended counselling costs extra. The service is based in London and was founded in 2020.
For and against
For
- Counselling available by phone, video, or face-to-face
- Includes online CBT and digital booking
- Some packages include 24/7 phone support
- All packages cover employees and dependants
Against
- No free plan or free trial
- Counselling typically has one referral per user annually
- Extended counselling costs extra
The verdict
HealthHero EAP combines counselling access with digital self-help and, in selected packages, additional clinical services. The listed Essentials rate is £0.34 per person, per month, billed annually, plus VAT, on the stated 175-employee basis.
Who it suits
HealthHero EAP is for organisations seeking employee and dependant support for personal or work-related difficulties. Package options range from digital self-help and counselling to additional virtual GP, physiotherapy, and dietitian services.
Plans and prices
Essentials
Up to 6 or 8 counselling sessions per referral · 1 referral per user per rolling 12-month period · rate varies by employee count; minimum annual fee applies
Read 29 Sep 2026 · healthhero.com
EAP Core
Up to 6 or 8 counselling sessions per referral · 1 referral per user per rolling 12-month period · rate varies by employee count; minimum annual fee applies
Read 29 Sep 2026 · healthhero.com
EAP Advanced
Up to 6 or 8 counselling sessions per referral · 1 referral per user per rolling 12-month period · rate varies by employee count; minimum annual fee applies
Read 29 Sep 2026 · healthhero.com
EAP 360°
Up to 6 or 8 counselling sessions per referral · 1 referral per user per rolling 12-month period · rate varies by employee count; minimum annual fee applies
Read 29 Sep 2026 · healthhero.com
On the record
- 24/7 support
- Core, Advanced and 360° include a 24/7 in-the-moment counselling and trauma support phone line.healthhero.com · read 29 Sep 2026
- Add-ons
- Extended counselling, psychological services, critical incident support and mental health training are available at additional cost.healthhero.com · read 29 Sep 2026
- App and digital tools
- All packages include the My HealthHero app and platform with self-help content, online CBT, digital booking and referral management.healthhero.com · read 29 Sep 2026
- Availability and launch
- The service is available by phone or video 24/7/365, and HealthHero says some organisations can be running within 24 hours.healthhero.com · read 29 Sep 2026
- Clinical credentials
- HealthHero says its clinicians are registered members of BACP, IACP, BPS, UKCP, HCPC or COSCA.healthhero.com · read 29 Sep 2026
- Confidentiality
- The company says the service is GDPR-compliant and employer reports are aggregated and anonymised.healthhero.com · read 29 Sep 2026
- Counselling
- Packages include structured counselling by telephone, video or face-to-face, typically up to 6 or 8 sessions per referral.healthhero.com · read 29 Sep 2026
- Counselling limit
- Structured counselling is typically limited to one referral per user per rolling 12-month period, and extended counselling of up to 20 sessions costs extra.healthhero.com · read 29 Sep 2026
- Employer support
- Packages include launch support, promotional materials and management information reporting.healthhero.com · read 29 Sep 2026
- Family cover
- All packages cover employees and dependants in line with HMRC guidelines.healthhero.com · read 29 Sep 2026
- Integrations
- HealthHero says its platform can integrate with insurers’ identity platforms and back-end systems for eligibility, dependants, pre-authorisation and payments.healthhero.com · read 29 Sep 2026
- Intended customers
- HealthHero describes its EAP packages as support options for organisations and their workforces, ranging from self-serve digital support to broader mental and physical health cover.healthhero.com · read 29 Sep 2026
- Mobile apps
- HealthHero’s service agreement provides links to download its app from the Apple App Store and Google Play.healthhero.com · read 29 Sep 2026
- Package differences
- Advanced adds unlimited virtual GP consultations, while 360° also adds a physiotherapy assessment plus six sessions and a dietitian assessment plus three sessions.healthhero.com · read 29 Sep 2026
- Purpose
- The EAP provides employees and their immediate families free, confidential support for personal or work-related difficulties.healthhero.com · read 29 Sep 2026
