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Optima Health EAP
Optima Health lists its registered office as Meadow Court, 2 Hayland Street, Sheffield, S9 1BY.
What it is
Optima Health EAP is an employee benefit offering confidential counselling, practical advice, information and guidance for personal or professional challenges. It operates 24 hours a day, 365 days a year, with telephone support available worldwide. Topics include health and wellbeing, money worries, caring, consumer and legal matters, family and home, and work-life issues. UK counselling is available by video or telephone, and in person when clinically required. The service describes a safe, confidential space for employees, while existing users can access telephone and live chat alongside a lifestyle platform. A Manager Support hub gives line managers tools and guidance for employee mental health or social wellbeing concerns. Optima Health’s wider offering lists CBT, trauma-focused CBT, EMDR and psychology among advanced interventions. Employee access channels include telephone, video, in-person sessions, online contact, writing and live chat. The EAP page presents the benefit as free to employees and asks organizations to enquire for information. Optima Health is headquartered in Sheffield, United Kingdom.
For and against
For
- Available 24 hours, 365 days
- Worldwide telephone access
- UK video, telephone and in-person counselling
- Covers financial and legal concerns
- Dedicated manager support hub
Against
- Organizations must enquire for pricing
- In-person counselling only when clinically required
- Service is presented as an employee benefit
The verdict
Optima Health EAP offers round-the-clock confidential support across wellbeing, practical and work-life topics, with several counselling channels. Organizations need to contact Optima Health for service and pricing details.
Who it suits
Optima Health EAP is for organizations providing employees with confidential wellbeing, counselling and practical support. It also suits managers seeking dedicated guidance for team mental health or social wellbeing issues.
On the record
- Access options
- The vendor says existing EAP users continue to access support by telephone and live chat, alongside a lifestyle platform.optimahealth.co.uk · read 7 Oct 2026
- Availability
- Telephone support is available 24/7, 365 days a year, from anywhere in the world.optimahealth.co.uk · read 8 Oct 2026
- Clinical options
- The vendor lists CBT, trauma-focused CBT, EMDR and psychology among advanced mental health interventions available under its wider offering.optimahealth.co.uk · read 7 Oct 2026
- Company background
- Optima Health says its heritage traces back to 1947, when it began providing counselling and wellbeing services to postal workers.optimahealth.co.uk · read 8 Oct 2026
- Confidentiality
- The EAP page describes the service as confidential and says it provides employees with a safe, confidential space to discuss personal or professional challenges.optimahealth.co.uk · read 7 Oct 2026
- Counselling
- Counselling is available across the UK by video or telephone, and in person when clinically required.optimahealth.co.uk · read 8 Oct 2026
- Data protection
- Its customer data protection policy says EAP data may be processed to provide the contracted service and that special category data is processed under applicable UK GDPR conditions.optimahealth.co.uk · read 8 Oct 2026
- Head office
- Optima Health UK Ltd’s registered office is Meadow Court, 2 Hayland Street, Sheffield, S9 1BY.optimahealth.co.uk · read 8 Oct 2026
- Manager resources
- A dedicated Manager Support hub gives line managers tools and guidance for supporting employees with mental health or social wellbeing issues.optimahealth.co.uk · read 8 Oct 2026
- Pricing
- The EAP page describes the service as a free benefit to employees and directs organisations to contact Optima Health for more information; it does not state a price.optimahealth.co.uk · read 8 Oct 2026
- Pricing availability
- The EAP page invites organisations to enquire about the service and does not display a price.optimahealth.co.uk · read 7 Oct 2026
- Privacy and data location
- The website privacy policy says staff process personal data in the UK and that IT hosting and maintenance information is stored on servers in the European Union.optimahealth.co.uk · read 7 Oct 2026
- Privacy and security
- Optima Health says it takes appropriate security measures to prevent unauthorised access, disclosure, modification or destruction of personal data.optimahealth.co.uk · read 8 Oct 2026
- Purpose
- Optima Health EAP provides confidential counselling, practical advice, information and guidance to support employees’ mental wellbeing.optimahealth.co.uk · read 8 Oct 2026
- Service enhancements
- Optima Health says it introduced proactive risk-management staff training, refined escalation protocols and a move toward a predominantly employed staffing model for the EAP.optimahealth.co.uk · read 7 Oct 2026
- Service formats
- The EAP page specifies telephone support and counselling by video, telephone or in-person when clinically required.optimahealth.co.uk · read 8 Oct 2026
- Support topics
- The service covers health and wellbeing, money worries, caring, consumer and legal matters, family and home, and work-life issues.optimahealth.co.uk · read 8 Oct 2026
- Telephone support
- The service offers 24/7 telephone support accessible from anywhere in the world.optimahealth.co.uk · read 7 Oct 2026
