BT Cloud Voice

Plans and prices

Every plan, in full

On the record

Auto attendant

Yesbusiness.bt.com · read 22 Sep 2026

Business fit

BT says Cloud Voice is designed for larger businesses with five or more users and offers individually tailored user features.business.bt.com · read 11 Oct 2026

Business numbers

localbusiness.bt.com · read 22 Sep 2026

Call analytics

Optional Cloud Voice Call Analytics reports attempted, made, received, and missed calls, with reporting by company, department, team, or employee.business.bt.com · read 11 Oct 2026

Calling

The service places calls over the internet and lets teams make and receive calls from different locations.business.bt.com · read 11 Oct 2026

Calling features

Features include automatic call routing, call transfers, voicemail to email, Call Director, and voice and video conferencing, depending on licence.business.bt.com · read 11 Oct 2026

Call packages

Optional UK and international call packages include pay-as-you-go, shared minute bundles, and unlimited UK national and mobile calls.business.bt.com · read 11 Oct 2026

Call routing

advancedbusiness.bt.com · read 22 Sep 2026

Company history

BT says its roots trace to the Electric Telegraph Company, founded in 1846.bt.com · read 11 Oct 2026

CRM integration

Optional Go TAPI can connect Cloud Voice with a CRM or other business application, but the customer or CRM provider must integrate it.business.bt.com · read 11 Oct 2026

Desktop and mobile apps

Yesbusiness.bt.com · read 22 Sep 2026

Devices

Users need a Cloud Voice licence and can call using an IP device, desktop app, or mobile app; BT says only phones from its Cloud Voice portfolio can be used.business.bt.com · read 11 Oct 2026

Internet requirements

A broadband connection with sufficient bandwidth can be used; BT recommends business fibre broadband or a leased line.business.bt.com · read 11 Oct 2026

Microsoft Teams integration

Webex integration lets Microsoft Teams users click to call with Cloud Voice, without a dial plan or routing reconfiguration; each user needs an active Webex service.business.bt.com · read 11 Oct 2026

Security and privacy

BT says Call Director can keep a user's personal details private by billing calls to the company rather than showing them on the user's personal bill.business.bt.com · read 11 Oct 2026

Support

BT advertises a dedicated UK-based helpdesk available 24/7 for Cloud Voice customers.business.bt.com · read 11 Oct 2026

Webex collaboration

Cloud Voice with Cisco Webex supports audio and video calls, instant messaging, meetings, screen sharing, file sharing, and virtual whiteboards.business.bt.com · read 11 Oct 2026

What it is

BT Cloud Voice is a hosted VoIP phone system aimed at growing SMEs.business.bt.com · read 11 Oct 2026

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